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Hitmaker
rbo
Hitmaker
Aug 3, 2024 6:35 AM UTC
Answered

App on LG TV - cannot switch users

Hello,   I have Deezer Family service with multiple user accounts. I am not able to switch between the user accounts on the LG TV app - when I hit the switch button I get blank screen. Any suggestion?

    rboAnswer
    Hitmaker
    Aug 6, 2024 4:46 PM UTC

    Hi,

    Thanks for the answer.

    Yes, it is an independent account which is part of the family account. So as you mentioned I understand we have to log out and log back in with the different credentials.

     

    Is it an independent account which is part of the family account ? If so you can’t switch between users . You’ll have to log out from the current user and log back in with the relevant user using his credentials .

    Please provide also the following info : 

    Which LG TV exactly ? 

    What the Deezer version installed on the TV ? 

     

     

     

     

     

    View in thread

    3 replies

    Noam Asulin
    Superuser
    Noam Asulin
    Bezi since 2017
    Aug 4, 2024 1:56 PM UTC

    Is it an independent account which is part of the family account ? If so you can’t switch between users . You’ll have to log out from the current user and log back in with the relevant user using his credentials .

    Please provide also the following info : 

    Which LG TV exactly ? 

    What the Deezer version installed on the TV ? 

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
      Hitmaker
      rboAuthorAnswer
      Hitmaker
      Aug 6, 2024 4:46 PM UTC

      Hi,

      Thanks for the answer.

      Yes, it is an independent account which is part of the family account. So as you mentioned I understand we have to log out and log back in with the different credentials.

       

      Is it an independent account which is part of the family account ? If so you can’t switch between users . You’ll have to log out from the current user and log back in with the relevant user using his credentials .

      Please provide also the following info : 

      Which LG TV exactly ? 

      What the Deezer version installed on the TV ? 

       

       

       

       

       

        Noam Asulin
        Superuser
        Noam Asulin
        Bezi since 2017
        Aug 7, 2024 5:13 AM UTC

        Hi,

        Thanks for the answer.

        Yes, it is an independent account which is part of the family account. So as you mentioned I understand we have to log out and log back in with the different credentials.

         

        Yes . No other way to use other accounts , which actually make sense security wise 

         

         

         

         

        (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
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