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Answer

App on LG TV - cannot switch users

  • August 3, 2024
  • 3 replies
  • 51 views
R
Hitmaker

Hello,   I have Deezer Family service with multiple user accounts. I am not able to switch between the user accounts on the LG TV app - when I hit the switch button I get blank screen. Any suggestion?

Best answer by rbo

Hi,

Thanks for the answer.

Yes, it is an independent account which is part of the family account. So as you mentioned I understand we have to log out and log back in with the different credentials.

 

Is it an independent account which is part of the family account ? If so you can’t switch between users . You’ll have to log out from the current user and log back in with the relevant user using his credentials .

Please provide also the following info : 

Which LG TV exactly ? 

What the Deezer version installed on the TV ? 

 

 

 

 

 

    3 replies

    Noam Asulin
    Superuser
    Forum|alt.badge.img+14
    • Noam Asulin
    • Bezi since 2017
    • August 4, 2024

    Is it an independent account which is part of the family account ? If so you can’t switch between users . You’ll have to log out from the current user and log back in with the relevant user using his credentials .

    Please provide also the following info : 

    Which LG TV exactly ? 

    What the Deezer version installed on the TV ? 

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
    Leonídia.Deezer
    R
    Hitmaker
    • rbo
    • Author
    • Hitmaker
    • Answer
    • August 6, 2024

    Hi,

    Thanks for the answer.

    Yes, it is an independent account which is part of the family account. So as you mentioned I understand we have to log out and log back in with the different credentials.

     

    Is it an independent account which is part of the family account ? If so you can’t switch between users . You’ll have to log out from the current user and log back in with the relevant user using his credentials .

    Please provide also the following info : 

    Which LG TV exactly ? 

    What the Deezer version installed on the TV ? 

     

     

     

     

     

    Noam Asulin
    Noam Asulin
    Superuser
    Forum|alt.badge.img+14
    • Noam Asulin
    • Bezi since 2017
    • August 7, 2024

    Hi,

    Thanks for the answer.

    Yes, it is an independent account which is part of the family account. So as you mentioned I understand we have to log out and log back in with the different credentials.

     

    Yes . No other way to use other accounts , which actually make sense security wise 

     

     

     

     

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
    Jaime.Deezer
    Leonídia.Deezer
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