Skip to main content
Rising Star
Slick2007
Rising Star
June 10, 2024
Answered

lot of faults

  • June 10, 2024
  • 3 replies
  • 56 views

The icon for my favourites don't light up and a lot of albums are missing or very hard to find. 

    Best answer by Nina Nebo

     

     

    Hi @Slick2007 !

    If the images of the songs are gray, it means that they are no longer available. Some songs can be replaced with the same songs only from another album.

     

    Here is screenshot from Deezer Help Center

     

    If problem is not like above, it would be useful if you send us screenshots so we can see what the problem is .

    3 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    June 10, 2024

     

     

    Hi @Slick2007 !

    If the images of the songs are gray, it means that they are no longer available. Some songs can be replaced with the same songs only from another album.

     

    Here is screenshot from Deezer Help Center

     

    If problem is not like above, it would be useful if you send us screenshots so we can see what the problem is .

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Rising Star
      Slick2007Author
      Rising Star
      June 19, 2024

      Problem is happening again, can't add favourites

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      June 26, 2024

      Hi @Slick2007, sorry to hear that you're experiencing issues.

      Please try the following steps:

      1. Restart the Deezer app: Completely close the Deezer app and restart it.
      2. Clear the app cache: Go to Settings > Apps > Deezer > Storage > Clear Cache. This will remove temporary files that may be causing the error.
      3. Update the Deezer app: Make sure you have the latest version of the Deezer app installed on your device.
      4. Restart your device: Turn the device off completely and turn it back on after a few seconds.

      If none of these steps work, try uninstalling the Deezer app from your device and reinstalling it from the official app store (Google Play Store for Android, App Store for iOS).

      If the issue persists, please answer the following questions:

      • What’s the brand and model of the device you’re having problems with?
      • What’s the version of the operating system (Android, iOS, Windows, or Mac) installed on your device?
      • If you’re using our app, what’s the Deezer version installed on your device?
      • If you’re using Deezer on the web browser, which browser are you using (Chrome, Firefox, Safari, or Microsoft Edge)? What’s the latest version installed?

      Please also send us a video showing the issue you described.

      Thank you for your cooperation.

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement