Unable to login on ONKYO

Forum|Forum|7 years ago
January 24, 2019
56 replies
3215 views

I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.

Best answer by Drgee

Hello,

my problem is solved. I disconnected the device from the mains, and it started.

Thank you.

Flo.Deezer

Ultimate Superstar

Hi there, sorry about that. Can you try to change the password?

E

elusivesidAuthor

Roadie

Hi,

Thanka for the reply. I have already tried changing the password, still doesn’t work. I am able to login with the changes password in IOS app and web; but not on Onkyo Amp.

Rudi

Ultimate Superstar

Hi there@elusivesid

Sorry about that. Are the other apps used with your Onkyo working fine?

E

elusivesidAuthor

Roadie

Yes, all other apps are working fine from Onkyo Amp.

Rafael.

Ultimate Superstar

Yes, all other apps are working fine from Onkyo Amp.

You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!

C

chalomail

Guitar Hero

Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!

I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?

Rafael.

Ultimate Superstar

Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?

Are you getting this error message? "Connection Error. The server connection could not be established or was terminated early. Please try again later."
Our devs are working on it! I'm sorry about that!

N

Nikolay Maslyanyy

Guitar Hero

Have the same problem on Onkyo tx-8150. Changed password and updated firmware of receiver - still got the problem!
Everything was ok a month ago, but now it's not working!

Rudi

Ultimate Superstar

Hi there @Nikolay Maslyanyy

We've already passed feedback to our devs who are working on this. We'll let you know if anything is sorted.

N

Nikolay Maslyanyy

Guitar Hero

Hi there @Nikolay Maslyanyy

We've already passed feedback to our devs who are working on this. We'll let you know if anything is sorted.

Hi again! Everything is ok now! Thanks a lot for your support! Regards to you and developers team! The interface is much better now and it works!!