Error: requested content is not loading/fail to load content

@Kevin Deezer  I should have mentioned it in the original post: I know about the caches, I’ve gone through the process of cleaning them before I did the original post, both on the app level (from within Deezer) and on the OS level (from Android app management). None of these solved the issue.

Also thanks for moving my message to a better place, I should’ve done a better job at searching the right place to post it.

Hey @frederico.costa.galvao, no worries, it’s our job and we’re happy to help  Your issue is indeed a weird one, if you did apply all the steps recommended in the troubleshooting. Can you go to audio setttings and try changing the audio quality, to see if it changes anything?

Have a nice day

Just tried playing it again on all possible quality levels, clearing the cache inbetween before every attempt, and the problem is still there.

However, I just tested something different which is very interesting: If I stream these songs to my Google Nest Mini (playing on phone, just streaming audio to Nest as a speaker), it works perfectly.  I play the song on my phone, it’s failing and jumping, I start streaming to Nest (without pausing the song or changing any setting), and it plays perfectly on Nest.
I seems to have something to do with the decoding of these songs on my phone when using the phone’s own speaker, unless Deezer handles the downloaded data differently when casting.
I hope that helps dig deeper into this bug.

I’ve been using Deezer in South Korea for several years now, it’s been pretty stable up until the last few months or so.

Recently, when selecting a song, it takes a long time to load, and then when it finally plays, it stops and starts, constantly buffering.

It’s so irritating, is there any solution? What’s going on with Deezer’s servers here? Have they been forced out the country by Melon/Genie/Kakao/Naver Music?

Let me know, because there’s no point paying for this while its essentially unusable.

Many thanks

anyone?

Hi there @frederico.costa.galvao 

Thanks for reporting and sharing with us. It's very interesting indeed.

What phone do you have? Does it have an SD card? Have you tried changing the audio settings to a different quality to see if it plays? Or with a different network (your Mini could use WiFi while the phone could be on mobile)?

Hi Rudi,

As I mentioned before in my first comment (https://en.deezercommunity.com/android-47/error-requested-content-is-not-loading-fail-to-load-content-62478?postid=161056#post161056), my phone is an OnePlus 7 Pro (Android 10, Oxygen OS 10.0.5.GM21BA, no SD card) and I originally reported that <I use “Better” audio quality, no normalization>.
Also, as I mentioned on my previous comment (https://en.deezercommunity.com/android-47/error-requested-content-is-not-loading-fail-to-load-content-62478?postid=161579#post161199), I also tested on all quality levels and audio settings, with no change at all with regards to the issue.

Regarding WiFi: For me to do as I mentioned in my previous comment, to switch seamlessly between phone and Google Mini as a speaker, I need to be on the WiFi, so that’s for sure (I was on the same WiFi as the Mini at the time, exactly in the same room). I have also tested, multiple times, using mobile data and other WiFis, and nothing changed.

The summary is: no matter what I do, that Polyphia album is always broken with audio skipping. Let me know if you need any other information, or if you want me to test anything else.

Hello @captainboobles, follow the troubleshooting steps shown in the diagram at the beginning of this topic, this should solve the issue. Don’t forget to delete the cache of your device, this is one of the most important steps.

Have a nice day

Hi there @frederico.costa.galvao 

Apologies for not seeing your previous replies - in my view, they're in the previous page. And my colleague Kevin had replied to you.

I've listened to the album in question - it's hard for me to say if the tracks are defective because I don't know the artist, but I noticed some abnormalities in some of them. So I've decided to report this further - thank you for your patience and support 

@Rudi Please, let me know if the team further along the chain is able to find and solve any issues on this album. If not, I’d love to be able to help provide more information to debug.

I was also able to collect a bit more information on this:
 

• I asked a friend with a Moto G8 to test it, and he did not see the issue.
• I also noticed that, among all 3 audio outputs I have available, 2 have the issue and 1 doesn’t:
  - [fails] phone speaker
  - [fails] bluetooth headset
  - [works] Google Mini through WiFi casting