Error: requested content is not loading/fail to load content

I really enjoy Deezer but one of my playlists that had 2000 tracks in it now only has 954 tracks in it now and I cleared the cache and everything but all my music is still not there!!!

Hello @itsJOKERhahaha, on which device did you notice this? Could you check on the website too?

Hello @Rafael Ch @therabster1995 , I must ask, have you followed each step as described in the diagram at the beginning of this topic?

I wish you both a nice weekend

Its like scratching cd, i tried unninstaling deezer, innerasing smartchace also didnt help,i never doawnload songs cuz i got free mobile data for deezer,and it started with just few songs, now there is a lot of them coruppted… pls fix this i really like your app but im paying for it for a lot years now and this makes me cancle subscription...

Hello @Dodig, I strongly recommend you to follow carefully and step by step the method described at the beginning of this topic in the diagram, it typically fixes this kind of issue.

Let us know how that works for you

I checked the website version all my music seems to be there but it still does not load on mobile app and it used to do that on my google pixel but i got a new phone now which is a S10 and it still does the samething on mobile app does not load all my music in playlist

Hello!

I know Deezer did an update on June 22, and now I cannot play anything, I either get either error cannot load or it just spins out. I tried clearing the cache, I tried uninstalling and removing the SD card, I've tried everything that has been suggested to no avail. I am a paying customer so I would really love some help! 

Hello @prudencearcadia, which device are you using and what is the version of the Deezer app?

Thank you for the feedback

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Hi.

I did all of the above more than once. I am finding that if a song is not downloaded it wont play whether I'm on wifi or not. It also takes forever to download a song. So I cant listen to any new mixes or flow as it's not downloaded to my device.

Please urgently assist.

Thanks!

Report originally by a Discord member, here known as @tarik_alp_onar.

The user reported songs have issues loading under plenty circumstances: songs either won't load, or takes too long to load. Pressing 'Try Again' doesn't always work properly, usually taking several attempts to reload in order to work.

Any ideas what this could be?

Pardon if the post seems to be misplaced in any incorrect categories. I wasn't sure the exact listing to post it under.

Deezer doesn't play any music on android and desktop site. I tried different wi-fi and cellular connections both on android and my pc.