Error: requested content is not loading/fail to load content

Bigbang sanatçısının zutter isimli şarkısı 2.14 saniyeden sonra çalmayıp diğer şarkılara atlıyor dosya onar seçeneği ile çözülmedi. Bir-kac aydır uygulamayı kullanıyorum ve ilk günden beri bu şekilde. Hatanın duzletilmesini rica ederim 

Hi, a have Note 10+ and recently  my app do not what to play, stop immediately.

Load the tracks or albums but won't play it😟

I clean the cache, reser the app, force to stop aslo uninstalled and problem remain.

I have the premium family plan.

Any advice or recommendations 

 Bigbang artist's zutter song does not play after 2.14 seconds and skips to other songs, it is not resolved with the option to repair the file. I have been using the app for a few months and this is the way since the first day. I would like the bug to be corrected 

Hello @dilek_dilek, sorry that we do not yet support your language on the Community. Is this track the only one not working? Can you send me a ling to this track?

Thanks!

I have a plan whith ilimited music (20GB for music) but Deezer can't play all music, the problem begins saturday at today, whit wifi no problem all its ok, whith LTE nothing can't play music

Hello @Polo Sanchez, I acknowledged that you have already tried to clean the cache and uninstall the app, however can you try to follow the steps described in the diagram in the right order? Let us know how it goes.

Have a nice day!

Hello @Wernnick, try the troubleshooting guide at the beginning of this topic and let us know how it goes.

Cheers

Hi.. I've tried all the advice given here and still I get this message if I try and play any music.. please help before I have to cancel my subscription 

The content of the album https://www.deezer.com/en/album/68944681 almost always plays like it’s on 2x speed, or like it’s missing a quarter of each second, on my Android device (OnePlus 7 Pro). It’s been like this for many months, and I only remember it happening on that specific album. I use “Better” audio quality, no normalization.
It used to be the case that I would mark the album to be downloaded, then asked Deezer to repair each file, then it would play flawlessly for a few days, until it happened again.
The issue does not happen on Deezer web.

Hello @frederico.costa.galvao, I’ve moved your message here as it’s most likely an issue with the cache (temporary data) on your Android. Follow carefully the steps shown in the diagram at the beginning of this topic, including deleting the cache of the device and you should be good to go.

Let us know how it goes 

Hi there @Jamie.c.a.r.s 

Thanks for coming back to us. In what device, OS, and app version is this happening? Let us know so we can try to help you further