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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41260 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

    404 replies

    Show previous replies
    Roadie
    Juan Manuel Ramirez Galvis
    Roadie
    June 29, 2020

    Sigo sin poder solucionarlo

    Roadie
    Rolf van Kollenburg
    Roadie
    June 29, 2020

    Hello,

     

    Songcatcher isn't working on my Nokia 7.2.

    Not on 4g and not on WiFi.

     

    Can it be fixed?

    Rockstar
    Kevin Deezer
    Rockstar
    June 30, 2020

    Hello @Leraine Boshoff and @Juan Manuel Ramirez Galvis, which devices do you own, and what is the version of the Deezer app?

    Thank you

    https://www.deezer.com/en/profile/3421485864
    Rockstar
    Kevin Deezer
    Rockstar
    June 30, 2020

    Hello @Rolf van Kollenburg, can you try those troubleshooting steps shown in the diagram at the beginning of this topic? Let me know if it fixed the Songcatcher issue.

    Hello @ghostinmyhair, you can also try those troubleshooting steps on your Android. What is the version of your Deezer desktop app?

    Have a nice day

    https://www.deezer.com/en/profile/3421485864
    Guitar Hero
    Meens Jr
    Guitar Hero
    July 5, 2020

    Dr. Dre's first album The Chronic sounds like it's playing on fast forward and it's also very squeaky please help me out with this thank you

    Rockstar
    Kevin Deezer
    Rockstar
    July 6, 2020

    Hello @Meens Jr, I know that album very well and it’s not an issue on the catalogue’s side, but with the app data on your mobile :slight_smile: follow the steps described in the diagram at the beginning of the topic and that should solve this issue :wink:

    https://www.deezer.com/en/profile/3421485864
    Roadie
    Jerz
    Roadie
    July 11, 2020

    Ther is a problem with the song: train--greatest hits, angel in bleu jeans, the last 40sec of the song keeps repeating itself

    Roadie
    Rolf van Kollenburg
    Roadie
    July 11, 2020

    Hello @Rolf van Kollenburg, can you try those troubleshooting steps shown in the diagram at the beginning of this topic? Let me know if it fixed the Songcatcher issue.

    Hello @ghostinmyhair, you can also try those troubleshooting steps on your Android. What is the version of your Deezer desktop app?

    Have a nice day

    Hello @Kevin Deezer, those steps didn't fixed it. Sometimes it works but 9 times out of 10 it doesn’t.

    Roadie
    Volga_Olga
    Roadie
    July 14, 2020

    Опять не работает приложение(

     

    Rockstar
    Kevin Deezer
    Rockstar
    July 15, 2020

    @Rolf van Kollenburg, sorry about that, can you go to the audio settings of the app, change the quality settings and try again.

    @Volga_Olga, can you try the troubleshooting steps shown in the diagram at the beginning of this topic? Let me know if you need more help.

    https://www.deezer.com/en/profile/3421485864
    Show more replies
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