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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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G
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Frustrating error, i have cleared cache, data everything and it still goes on. About to move to another app after being with you for more than 3 years

Jaime.
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Hi @Gregory Mazur have you done all the troubleshooting steps mentioned above, including the SD card one?
Thanks

A
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I'm sad to say that Deezer breaks now and then. Reinstalling might work, but it's as hassle and I loose the offline/downloaded content which means more use on my data plan.

Especially annoying since you increased prices too. 

Jaime.
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I understand your frustration @A.LeC but the steps mentioned at the top of this page are the best wait to fix the problems you are experiencing with the app.
Apologies for the inconvenience

A
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I understand your frustration @A.LeC but the steps mentioned at the top of this page are the best wait to fix the problems you are experiencing with the app.
Apologies for the inconvenience

I'm sorry, but the solution isn't very long term. Not a great fix. Removed and reinstalled once again two days ago and now the problem is back. 

I think we should get some  discount while these problems exists. 

 

A
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@Jaime. No comment? 

Jaime.
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@A.LeC I am working with developers and providing them feedback from users who are experiencing problems like yours. 
The troubleshooting steps are the best solution currently, but I understand that is not working for you (at least no long enough).
I am not in a position to offer any discount unfortunately as that is something that you need to discuss with our Deezer Support Team (I can’t guarantee any discount coming from them though).
Apologies for the inconvenience

S
Rank

many time at the day, music was stopped with Lost network error,  other music players dont stoped, this problem i have only with deezer app

L
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Hi, I have the same error "Oops...The requested content is not loading" but only for FAMILY MIX and only on three iOS devices, I do not get the error on Mac OSX app and do not get the error on the web player and don’t get the error on Alexa!

I can access Family Mix everywhere but from my family’s iOS devices! sounds weird but it is what we are experiencing.

We are using iPhone 12, 11 and 10, latest versions of Deezer app and iOS, I have tried all the troubleshooting steps described here but nothing works. Hope you can help me fixing this issue.

Thanks

S.

Yula
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Userlevel 7
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I can't stream on mobile. It works fine on my laptop, but I can't stream via the android mobile app. It says: 'Error: failed to play. The requested content is not loading.'

 

Please help. 

Hey there, I moved your comment here, can you please follow the steps suggested above? Thanks a lot!

(She/her) add your pronouns to your signature!
S
Rank

many time at the day, music was stopped with Lost network error,  other music players dont stoped, this problem i have only with deezer app

I can't stream on mobile. It works fine on my laptop, but I can't stream via the android mobile app. It says: 'Error: failed to play. The requested content is not loading.'

 

Please help. 

Hey there, I moved your comment here, can you please follow the steps suggested above? Thanks a lot!

For what reason was my problem moved here too? I have this problem repeated on all devices, in different places under different networks, but most often at home on a computer with high-speed Internet, as I wrote, there is no such problem with other players..

Yula
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@Sereoga BattleUmca Sorry about that! I would suggest contacting our Support and they will be able to look into your particular case. 

(She/her) add your pronouns to your signature!
A
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@A.LeC I am working with developers and providing them feedback from users who are experiencing problems like yours. 
The troubleshooting steps are the best solution currently, but I understand that is not working for you (at least no long enough).
I am not in a position to offer any discount unfortunately as that is something that you need to discuss with our Deezer Support Team (I can’t guarantee any discount coming from them though).
Apologies for the inconvenience

Thank you. But I don't want to argue or fuss. I have instead cancelled my Deezer subscription and will be trying other services with working apps. Music should be a pleasure and having frequent interruptions is really a big mood killer. These issues have been going on for a very long time and I really think that you, the Deezer team really don't know what the problem is, which means that any fixes won't come soon. 

L
Rank

@A.LeC I am working with developers and providing them feedback from users who are experiencing problems like yours. 
The troubleshooting steps are the best solution currently, but I understand that is not working for you (at least no long enough).
I am not in a position to offer any discount unfortunately as that is something that you need to discuss with our Deezer Support Team (I can’t guarantee any discount coming from them though).
Apologies for the inconvenience

Thank you. But I don't want to argue or fuss. I have instead cancelled my Deezer subscription and will be trying other services with working apps. Music should be a pleasure and having frequent interruptions is really a big mood killer. These issues have been going on for a very long time and I really think that you, the Deezer team really don't know what the problem is, which means that any fixes won't come soon. 

I completely agree with you, customer experience with Deezer support is not that good! And music should be a pleasure. 

I have an issue with Deezer family mix that cannot be reproduced when using an iPhone, that means also in the car with my family (probably the FAMILY MIX is good when you are with your FAMILY correct?).

I wrote many messages, more that three weeks ago, to Deezer using Facebook, reply was: use community.

I wrote on the community one week ago (see above): no reply.

I tried with chat as described here:  “Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.” (https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer)

I said great! a chat! immediate support and feedback from Deezer! unfortunately there is no “chat with us” window at the bottom right corner and now it is a weekday and 11:22:26 GMT.

Perhaps the only thing to do is moving to a different (and working) music provider and…. RELAX listening your preferred music instead of losing time behind their support.

 

Fahmi B Mukbil
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Userlevel 2
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Hello!

I have been using Deezer on both Android and Windows PC for more than a year now, ever since I have encountered “Error: Failed to Play” and more often “Loading almost there” exclusively on Android almost everyday!

  • Both devices Windows and Android on the same network, same playlist same song, on Android ERROR on PC NEVER HAPPENS!
  • App is up to date, it’s happening on both stable and beta!
  • Have tried all suggestions of reinstalling and clearing cache

 

This has been an issue since day one, it has improved slightly I admit, but it’s still annoying and driving crazy!!!!

How comes an app fails to do it’s primary goal this bad :\

 

Please prioritize this issue before adding any features, speaking of features we haven’t seen any major additions to the app in quiet sometime, are you allocating any resources at all to Android?

 

Thank you, my apologies... 

 

Yula
Rank
Userlevel 7
Badge +10

Hello @Fahmi B Mukbil I moved you post here, if you have already cleared cache and reinstalled the app would you mind allocating more space to the smart cache?

Settings - Data & Storage - Space allocated to Smart Cache. 

Move the dot to the middle of the bar at least. If that does not help can you tell me if you have an SD card in your device? Thanks :pray_tone3:

(She/her) add your pronouns to your signature!
L
Rank

Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

S.

Fahmi B Mukbil
Rank
Userlevel 2
Badge +1

Hello @Fahmi B Mukbil I moved you post here, if you have already cleared cache and reinstalled the app would you mind allocating more space to the smart cache?

Settings - Data & Storage - Space allocated to Smart Cache. 

Move the dot to the middle of the bar at least. If that does not help can you tell me if you have an SD card in your device? Thanks :pray_tone3:

Yes I have allocated 10gigs+ of smart cache, the issues persisted…

No SD card is inserted

Fahmi B Mukbil
Rank
Userlevel 2
Badge +1

Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

S.

Yes I believe my device does have this functionality (OnePlus 8 Pro); but I’m not knowledgeable around it

Yula
Rank
Userlevel 7
Badge +10

Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

S.

Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. 

(She/her) add your pronouns to your signature!
L
Rank

Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

S.

Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. 

Hi, iOS 15.1 (latest) and Deezer 8.51.0.5.

S.

Макс Синєгуб
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Userlevel 1
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Deezer automatically starts on the smartphone. Why? Thx.

Yula
Rank
Userlevel 7
Badge +10

Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

S.

Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. 

Hi, iOS 15.1 (latest) and Deezer 8.51.0.5.

S.

Hey, we tested it on an iPhone and we could not reproduce the issue, our devs are looking into your particular case, I will keep you posted. 

(She/her) add your pronouns to your signature!
Yula
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Userlevel 7
Badge +10

Deezer automatically starts on the smartphone. Why? Thx.

Hey there, do you mean that when you open the app the music starts without pressing play? What is the model of your mobile? Can you try and follow the troubleshooting steps on the guide above? 

(She/her) add your pronouns to your signature!
Макс Синєгуб
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do you mean that when you open the app the music starts without pressing play?

Yes.

What is the model of your mobile?

LG Q6a

Can you try and follow the troubleshooting steps on the guide above? 

No. because i didn't do anything.

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