Error: requested content is not loading/fail to load content

App just keeps on "loading " almost there? I have fiber can't be my Internet and I have premium 

Dear Deazer 

I’ve had this issue before but has been awhile.  

I’ve cleared my cache but still my playlist keeps stoping after playing a few songs.  I’m on a free account

Please can you help

Thank you

Hello @Morne Volschenk we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure.

Otherwise, could you please perform all of these troubleshooting steps again, exactly in the order mentioned. Otherwise it does not fix it.

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites.

1. Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
2. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
3. Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Disc Usage >>>Clear All
4. uninstall Deezer
5. remove the SD card
6. restart your phone
7. reinstall Deezer (available on Google Play)
8. open Deezer and download at least one album or playlist and play one song
9. reinsert the SD card

This should fix the issue but please let me know if you need any further help 

Hello @Brumilda Beetge  Try to follow each step shown in the diagram at the beginning of this topic, not only deleting the cache. What device do your own?

Have a nice day

Im having  problems with songs jumping on my samsung phone.  I've cleared the cache to no avail this is the 3rd time its happened I've had to uninstall and re installed before but i then loose all my downloaded songs and have to painstakingly  re add albums and favourites for the amount of money it costs this shouldn't really be happening.

Hi! I have problems. My music doesn't switch on its own, other songs don't go either. At first, when the Deezer page reloads, everything works fine, but when three minutes pass, the songs do not switch at all, but stop. Please tell me what to do in this situation

Hello @Jane Lincoln, on which device do you have this issue?

Hello @Lynsey.Moorhouse, any specific songs? Does it happen only on your Samsung?

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

I began having this issue today but only on certain songs. I have followed the above steps for android  and now the app wont load any songs at all. Any other fixes available for this 

This issue has just started today. I have followed the trouble shooting guides and repeated the process multiple times and I'm still getting the same error message.

Hello, Im trying to use the app on my tbalet which is Samsung Galaxy Tab A6 but for sime reason the app does not play any music anymore, it wkrks fine on my Huawei P20 Pro (same account), Ive already tried to uninstall the app, clear cache and I have still the error fIl to load content. Why is that so?