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Do you need help with Deezer on you iOS device? Ask your questions here!

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Songs stop early and jump to next track

when playing tracks they finish early and jump to next track - error message appears but I have a good WiFi connection.

Back button on iPhone lock screen

When listening to downloaded music, on the lock screen there is no option to go back to the beginning of the song/skip backwards. It instead allows you to like/dislike the song. However, this seems illogical as if I’ve already downloaded the song, I must already like it. It would be more useful to...

Tracks not playing

Hi, my favourite tracks used to work fine, in the last week or so whatever I select to play doesn’t work. It randomly plays any track in my favourites? Whatever track I select doesn’t work and instead another track in my favourites will start playing. Can you think of any solution to this as it’s re...

Playing songs problem

New premium member using iOS app, can't play individual songs in results or playlists. I can initiate the playing of the first song I select, but any other song I select brings up the playing window of the current song, forcing me to have to swipe through the entire playlist to reach the song I wan...

No downloaded music but big file taking space on iPhone

I have an iPhone X, in my iPhone storage it says I have 5.86 gig used up by Deezer but I have no music downloaded on my profile. My husband has music downloaded on his profile on his phone, I am the account holder as we have a family package Deezer account, could this affect it? And How do I clear t...

Can’t subscribe from AppStore!

I’m trying to subscribe to Deezer premium, When I tap on subscribe from my iPhone, nothing happens. I tried reinstalling the app but didn’t help either.

Song selection

When I tap on a track to play on my iPhone with the latest version of the app it doesn’t respond, instead I have to shuffle then queue the song I want and then skip to get to it. It is very inefficient, if anyone has tips or idea to fix this that’ll be great.

Proposing improvements for iPad App version

Dear Deezer Team, As I have recently bought an iPad and immediately download the Deezer app, I was disappointed to see that the iPad version was not optimised for the device and presenting major aesthetics and functionality issues. The iPad version of the app seems like an enlarged version of the i...

Connecting to hearing aids

iPhone 6, iOS 11.1.3 Widex Beyond hearing aids The bluetooth connection to he hearing aids works flawlessly when using the Apple music app, the CBC app, feeds via Tunein Radio, podcasts, you name it. Then there's Deezer, which stutters at about 8 clicks/second. It works just fine when corded to head...

Support for iOS9?

I have a Ipad3, with iOS 9.35. This version cannot be upgrade on iPad 3. But Deezer app, version 7.0.0 is only compatible with iOS 10. How can I play Deezer on iPad 3? Please make a compatible version. Best regards, Derzu.

Querformat für iPhone

Hallo zusammen! Ich weiss nicht, ob es eine versteckte Einstellungsoption hierzu gibt oder diese Funktion überhaupt garnicht zur Verfügung steht, jedoch wäre meiner Meinung nach ein Querformat eine tolle Sache. Einfach das Smartphone (in meinem Fall das iPhone) um 90 Grad drehen und schon wird Deeze...

My 6 months offer is not activated

I have set up the free 6 months subscription and it’s not accepted it in the app??? My credit card has been authorised.

Not all songs showing in playlist

My one playslist (private) has 1600 songs on which consists of albums I have downloaded over the years, but as soon as I refresh it, it jumps to 984 songs And it’s now gotten to the point where when I’m on the playlist page it’s says “1600 tracks” and as soon as I go in it’s 984... Please help befor...

Bug with favourite songs in ios app v 7.1.1

Hi! I have a problem with favourite songs in ios app. In the app it shows me only 1000 favourite songs and I can not see any more songs already added. In web browser it works, but when I open my Deezer app, i can't see my new liked favourite songs. Hope you fix this soon. Thanks.

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