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Do you need help with Deezer on you iOS device? Ask your questions here!

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Everything else loads on my phone

Why is it that i cant access anything apart from my downloaded albums even though i have a fully working and connected wifi? Im within a metre of the hub. Everything else loads on my phone and all other gadgets in the house. Im a premium member

Iphone - Music stops after listenig to audio messages

Everytime I listen to an audio message in Whatsapp the music stops and it does not appear as paused in the control center. When I get back to the app it shows it as if it is still playing but with the timer stopped, so I have to “pause” it and resume for it to continue

Download to Iphone

I can't seem to download any songs to my iphone 7 since upgrading to 6.39.0 I have Deezer HiFi and the ios version is 11.3.1 There is no button or checkbox to allow download any more.

Deezer stops after 2 songs - iPhone

"Please can you help. My Deezer stops playing after only 2 songs in a playlist or downloaded album. Graphic still looks like its playing. Any help would be fab. Thanks"

Deezer very slow

I am having a lot of trouble playing and downloading music. Everything was fine for a few weeks but recently Deezer has not worked properly. I’m using an iPod touch (the last version). The device works fine. I am currently not able to play or download most songs. What I can play usually takes time t...

Songs Fail to load on iPhone

Just started yesterday. Some songs, including favourites and playlists, won’t load. No problem on desktop, just on iPhone. Some will play, some won’t. Have done everything suggested on this forum. Any other suggestions? Very frustrating.

Playlist download stops after several songs

I have a new Iphone 6 and have transferred the backup through Icloud. When I opened Deezer, all the playlists were there, but none seemed to have the download. When I chose Download, it gets through several (5) songs and stops. If I try to play the playlist, it stops at several places. I have tr...

Music not loading

Hi, I have a family account with 5 other family members. Everybody keep getting the following message when trying to listen to music : Error - Failed to play : The requested content is not loading. We can't listen to music on WiFi, and on 3G/LTE. Some have iPhone, some have androids. Phone and...

Deezer on iOS locks up when downloading albums

Not sure it needs more explanation. Deezer locks up when I choose to download albums. It claims to go offline. Help!

Crossover fade

Hi Gang! ..I can't find the crossover fade on this Deezer app.. I have it on my I pad ..but not on phone ? Any ideas? Cheers

Why I can't download my music on my second ipad?

I have two now 2 attached to Deezer devices (iPads). I can't download all my favorits to second iPad.

Iphone - Music stops on Lock screen

I’ve just got a new phone, iPhone 8, downloaded my deezer app but every time I come out of it the music stops, it won’t carry on playing when the phone is locked. Is it not possible to listen to deezer our of the app anymore or am I being a bit dumb lol. Any help would be appreciated Lauren

Turning off on iPhone!

I believe Deezer for some reason has got better playing quality than most apps; fpr this reason I am using it and really thinking to go Premium, but... Using the Deezer app on iPhone 6s I have noticed that unless the screen is 'on', Deezer will simply dtop playing; all other apps they simply keep p...

Songs stop playing.

Hello, For about a week now, I have the issue that my music stops when I get a message on my phone. I have a iPhone X but didn't change anything in the settings of such. Gr. Sekouba

IOS App Freezes constantly

The App plays music just fine but I have no controls. I can’t fast forward, add songs to playlist, etc. The song shown playing doesn’t update either(I’m streaming on Google Home - I can still fast forward via voice controls). I’ve rebooted iPad multiple times and no change. This is a new developm...

automatically logged out of app on iOS

Everyday I’m logged out forcing me to do a login and validate my subscription. Sometimes all my downloads just disappear from the download list. I never had this kind of behavior in the Android Phones, it’s look like a bug in the deezer for IOS since I do not see this happening in the others app wh...

Deezer plays music I have not downloaded

I have changed for Android to Apple and when I now play music in the car deezer plays music I have not downloaded. My data and WiFi are all switched off though. Does anyone know why this happens and does it cost me any money?

Logging out everyday

Been now the past 5 days deezer logout automatically when I open it using IOS. Been using deezer for years and didn’t have this problem before

Can't login on ipad via Google login

Why not??.

Hi! Why I can't download my favoits??? 3 devices? No problems. I have now 2.

Selected music won’t play

I’m new to Deezer, and I’ve noticed that on certain albums, for example the Call Me By Your Name soundtrack, when I click a certain song such as “Mystery of Love” a completely different song from the same album plays.

Disney App won't play

My wife is totally Disney fan and we installed the Disney App. The app wasn't to find via apps. I uninstalled totally Deezer from her Apple iOS Phone. Add Disney App via browser that works. Thereafter i install Deezer again and Disney App is show up now via Apps... The Playbutton works and switch to...

The application does not work!

I pay money for an application that does not work. press any key and it closes. Are you kidding me?!

Unable to add the favorite tracks in IOs

I have been unable to add favorite tracks in both iPad and iPhone . It works fine on my android device. It says the song added to favorites but doesn’t show up in my favorites list and the heart icon doesn’t turn blue either.

Favorite songs

Hii! I have a problem. Why I dont see my new added favorite songs? I do see them only in windows 10 app, in browser but not in deezer in my iPhone . I tried to reinstall. It didn’t help.

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