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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 325 Topics
  • 1,465 Replies
326 Topics
S
Runaway Baby
Steve RogerRunaway Baby
asked in iOS
unable to claim my artist creator account

I can’t claim my creators profile, it says there’s something wrong with your artist request ! Every time i try to request, please reply fast it’s urgent 

593
S
Runaway Baby
D
Runaway Baby
DavidCh99Runaway Baby
asked in iOS
Where have the Mixes gone on the SONOS app?

Hi, I have updated the SONOS app to version 14.8.1 and I can no longer find the Deezer Mixes anywhere. I have Flow and the 6 “moods”, but the long list of mixes which are available on the Deezer app (Favourites>Mixes>Explore) are nowhere to be found in the SONOS app. Does anyone know where they have gone? Thanks!

1816
Superschlumpf
Deezer Legend
S
Runaway Baby
Suttisak SaengkhaiRunaway Baby
asked in iOS
Suttisak_93icloud.com

Suttisak_93icloud.com

648
Superschlumpf
Deezer Legend
D
Runaway Baby
Dave CaslinRunaway Baby
asked in iOS
Siri works for bands, but not songs

I have a Deezer Premium account (via a Family Account) “Hey Siri, play Led Zeppelin” works as expected.“Hey Siri, play Black Dog by Led Zeppelin” results in Siri saying “Ok, playing Black Dog” and then Deezer playing a completely random song, seemingly from my Flow List. This seems similar to problems I have on Deezer Desktop where searching for a given song shows a correct result list but then Deezer plays a random related song when I click to pay. I’m starting to question the point of paying for Premium if some of the basic perks of the service don’t work on any of my devices.

1054
D
Runaway Baby
D
Runaway Baby
DmytroStrembetskyiRunaway Baby
asked in iOS
Ukrainian Translate

Hello there 👋 Is there any chance to have full Ukrainian translation for iOS app? 

562
D
Runaway Baby
O
Tiny Dancer
olga_suTiny Dancer
asked in iOS
App player constantly changing tracks in iOS app.

Every time I choose music to play in the app, it randomly switching to another music after few seconds playing music I`ve chosen. I`ve attached a video of my screen. 

1841
O
Tiny Dancer
B
Runaway Baby
Bartosh PrestonRunaway Baby
asked in iOS
favourite tracks not availbe when offline

Hey Everyone,since few weeks I have an issue with offline mode. When opening the app without internet connection, my favorites are gone although many of the tracks are available as part of some other playlist. I have seen this issue was also posted some time ago by someone with android. I am using iPhone with the latest app version  and it’s really annoying when you open the app being in the plane. When intervener is restored, complete list appears. It’s like the app was blocking an access to favorites because premium subscription  cannot be verified or simply a list cannot be synchronized.. please help. 

2777
Superschlumpf
Deezer Legend
C
Tiny Dancer
Covers SixtyTiny Dancer
asked in iOS
cant change password because dont recieve email codes

need to change email unable to change password because private apple id email preference

1291
Yula
Moderator
D
Runaway Baby
Don CampbellRunaway Baby
asked in iOS
album pic in car display disappeared

The pics of the albums or songs playing has disappeared from the car stereo but with Apple / Spotify etc they are all still there has there been an issue on an update ? 

2096
D
Runaway Baby
J
Runaway Baby
jul_fromeRunaway Baby
asked in iOS
problems with the quality of the images of the music

Hello, I have a problem with the quality of the images of the music.  They are blurry, it's quite disturbing.  If anyone knows how to fix the problem, I would appreciate it.  Thanks in advance.  

25316
J
Runaway Baby
G
Runaway Baby
Giovanni2002Runaway Baby
asked in iOS
Low Quality Cover art

Hello Everyone Does someone have this same problem My Track/Album art is loading in a low quality idk why But its irritating me Can deezer fix this with an update? IPhone 12 IOS 15.5  

2184
Yula
Moderator
S
Runaway Baby
sguiguiRunaway Baby
asked in iOS
podcast shortcut on IOS

Dear all I have a very annoying issue that I would like to improve I listen to a designated podcast everyday and it does not appear on the music tab (listen recently) but on the podcast one (which is normal)I would like to create from my Home Screen a direct shortcut to access the designated podcast  without Siri is there a way to do that ?  thank you so much 

261
Yula
Moderator
N
Runaway Baby
NadavonRunaway Baby
posted in iOS
deezer : apple carplay - stops music whenever I’m using the lhone or siri

It’s been more than 6 months now and it’s just such a bad experience - every time I get a call, answer and end it, the music won’t resume and I have to take my phone and resume it manually. Same go for many other interactions like Siri etc.it’s beyond me how such a big experience like listening to music in the car is not one of your top priority and how such a critical (blocker) bug is out there for that amount of time.I have seen some other conversations here reporting the same thing and chose not to participate as I don’t want to be just another message on the same thread. Such a big issue should be spammed here every week.deezer, I took the time to write all of that cause I really like your product and don’t really want to replace it with anything currently out there. Please address this issue asap. p.sanother small annoying bug while you’re at it would be when airplaying and closing the phone sometimes the playback stops, and the only way to go around it is to restart the app.

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Runaway Baby
P
Tiny Dancer
Pinkcat1980Tiny Dancer
asked in iOS
awful quality on Deezer app, except for radios

I’ve had Deezer for years and recently within the last 2 months the sound quality on the songs is terrible. Crackly and painful to listen to. It’s fine on the radio stations (I listen to the radio through Deezer too) so I don’t understand it? I really need it sorting out. I’ve downloaded the recent version but that’s not worked either!?!?! Please help!

902
A
Tiny Dancer
B
Runaway Baby
BuchoyRunaway Baby
asked in iOS
Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC.   It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify   Thanks

3516
G
Tiny Dancer
J
Runaway Baby
JaninhaRunaway Baby
posted in iOS
HiFi streaming & downloading problem on iphone app

Hello deezer.I’m a deezer premium with TIM subscriber. But in my iphone, I can’t stream or download hifi audio…I am linking a screenshot for your better understanding… 

571
Yula
Moderator
T
Tiny Dancer
Tracy-Lee MalcolmTiny Dancer
asked in iOS
Deezer for iPod touch iOs 12?

Is there a way to install Deezer on my iPod touch 6th gen running iOS 12.5? App store saying it requires iOS 14 and higher? Is there a workaround?

6912
J
Tiny Dancer
M
Runaway Baby
mikaeldafonsecaRunaway Baby
asked in iOS
can’t find an airplay speaker

Hijust installed an airplay speaker. Works fine in Spotify and can be found and played to. But it does not appear in Deezer. Any thoughts? The speaker is a Philips TAW8506 Thanks

241
Yula
Moderator
T
Tiny Dancer
torfindelTiny Dancer
asked in iOS
Information about iOS requirements for Deezer app

I read it was possible to get Deezer from iOS 8 and up (https://www.deezer.com/us/devices/mobile), so I decided to buy an iPod 5 which supports iOS 9.3.5, but when I go to get the app from the appstore it says I need iOS10, which is a bummer. Did this change recently and the webpage is outdated? Or is there another way to install Deezer on iOS 9? Thanks in advance

548427
J
Tiny Dancer
M
Runaway Baby
marilyne DELL'amicoRunaway Baby
asked in iOS
deezer hifi and airplay?

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format)  via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer  hifi (launched on my iPhone) is compatible with airplay ?   i really try to find a wireless solution with good quality, and by using my existing audio system…   thank you for your help

711123
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S
Runaway Baby
SharkoooRunaway Baby
asked in iOS
Problem with instagram/snapchat story

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

71834
R
Tiny Dancer
B
Runaway Baby
basselope7Runaway Baby
asked in iOS
Vocals are muffled but instruments sound fine

On the app for iOS I’m suddenly getting a strange problem: the vocals of the song are muffled and sound like the singer is far away, but the instruments all sound normal.  I’ve tried every settings change I can see and nothing works.Incidentally, I’ve gotten this same problem on another app before, and the situation there was to sign out of all other devices.  But that doesn’t seem to apply here because one, there is no setting where I can sign out of all devices with one click, and two, according to my app, my phone is the only device connected to my account… which isn’t true.  (I have my desktop and laptop connected and yet those aren’t listed in the app.)I have an iPhone 7 running iOS 15.4.1 and the app is the latest version as well.  It’s not an issue of updating.  Please help. 

443
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N
Tiny Dancer
n_vol_1235Tiny Dancer
asked in iOS
free premium

Hi there,my name is Nikita,and I from Ukraine,please tell me about free premium for Ukrainian,thank you for time

803
GropplerZorn
Deezer Legend
B
Tiny Dancer
BezbezTiny Dancer
asked in iOS
AirPly - problem

Hi All,I am trying to connect via AirPlay from within the app to my Linn player (IOS version: 15.4.1) and I am getting the message that I have:"1. Verify that access via local network is enabled" (after checking, it turns out that it is)2. check WiFi network (everything is OK)."Interestingly - if I have previously connected via AirPlay to the Linn player from another app (e.g.: Tidal, which connects without issue) and I switch to the Deezer app - the audio is sent normally to the player and clearly the AirPlay function is working.Has anyone experienced this problem?

1561
Yula
Moderator
D
Runaway Baby
Dries MockersRunaway Baby
asked in iOS
iOS bug 9.9.0.5

For some reason, I can’t press the first song in some albums since the last release. It just won’t register as a press. To access the first song in an album, I have to open another song and go back to the previous song. Two examples of these albums are “What Went Down” and “Total Life Forever” by Foals. Edit:after testing some more, I found out that the same happens, but for the first (Moonlight) and second (Exits) song on their album “Everything Not Saved Will Be Lost Pt. 1”

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Runaway Baby
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