Yettel subscription

Question

Hello,
I have a Deezer subscription through my operator Yettel. Two months ago I used the app without any problem. Then I used it with my phone number. After a while I wanted to use it again, but I can't log in with my phone number anymore. I created a new account with my email, but I can't add my phone number and I can't use my subscription. I logged in and when I wanted to see my account status, it's still free for Deezer. I called Yettel's call center and they said there was no problem with them.

iPhone 11
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Thanks in advance!

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Best answer by Superschlumpf 23 October 2022, 10:52

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Superschlumpf · Accepted Answer

@agitasevaOk, when signing up for the subscription via Yettel, they must have told you what data to use for logging in. Was this the phone number? If i understand correctly you told this worked for some time…Has something changed since this was working? Another smartphone with different app store location? Are you trying to use the app from another country?I think getting in contact with Deezer support via chat will be the best way to get deeper into the issue.https://support.deezer.com/hc/en-gb/requests/new

Superschlumpf · Answer

@agitasevaWhen you see your account showingfree status… are you logged in with your email? If so,it’s because of the new account you created that has no payed subscription.And if you still aren’t able to login with your phone number, this imho definitely is a support case for Yettel.Only if logging in with phone number works and the paid subscription doesn’t appear it will make sense to contact Deezer support. But anyway you can try and maybe they can help.https://support.deezer.com/hc/en-gb/requests/new

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