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One Hit Wonder
Erual
One Hit Wonder
October 7, 2022
Answered

Bug

  • October 7, 2022
  • 3 replies
  • 59 views

Hi everyone

My deezer app is closing on its own when I am listening to music.. I tried re-download the app, update it, turning my phone off but nothing works since then.

 Could you help me ? Did some of you had this kind of issue ?

Thanks a mil,

Laure

 

 

 

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Best answer by Yula

Hey @Erual, please follow these steps: 

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

3 replies

Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
October 7, 2022

Hey @Erual does this happens with any other apps or just Deezer?
Also, could you please confirm the model of your phone (Android or iOS) and if it happens while connected to WiFi or mobile data?
Thanks

One Hit Wonder
ErualAuthor
One Hit Wonder
October 11, 2022

It happens just with Deezer, I have an Iphone 12 mini so IOS and it happens when I am connected to mobile data mostly.

Yula
Deezer Staff
YulaAnswer
Deezer Staff
October 18, 2022

Hey @Erual, please follow these steps: 

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it
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