Why does this app constantly force close?

  • 15 November 2022
  • 2 replies

The iOS app is so glitchy. I have uninstalled, reinstalled, restarted my phone numerous times. I've had the app for several months and I want to love it, but it force closes CONSTANTLY. I am the only person in my family who has this issue but it makes me want to switch us back to the S app. This is beyond frustrating.


Best answer by Johnathan.Deezer 16 November 2022, 15:54

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Userlevel 5
Badge +6

Hi @JuniJen

Sorry to hear that! 😕

Based on the information you provided, could you please perform these troubleshooting steps:

  • Open the Deezer app ➡ Gearwheel in the top right corner ➡ Storage & Cache ➡ Clear All
  • On the same page, under Smart Cache, slide the button towards the middle of the line.
  • Stream a few songs and navigate in the app

⚠ Your Downloaded music on Deezer will be deleted, but you can easily download your favourite playlists and albums from your Favourites.


If the issue continues,

  • Delete the Deezer app
  • Restart your iOS device
  • Download and install the Deezer app from AppStore
  • Stream a few songs and navigate in the app

If after you still have the issue, please contact our Customer Care team and they can help you to solve it on the following link: 

Have a lovely day! 🤗

Yeah none of that helped. Your app sucks.