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F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
Rudi
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  • Rudi
  • The Godfather
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 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

523 replies

Rudi
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Thanks for adding to the discussion @kairos_oxy I've moved your comment here to keep everything together.

We're aware of the navigation issue, so please hang in there until we get it fixed :pray_tone2:

Thanks for the detailed crash report @Ancient Occ hopefully we can address that issue as soon as possible.

D
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Hi,

I am a new subscriber, and quite frustrates by not being able to navigate properly and having to go through every step again to find the next track i want to play.   For example if i am browsing a genr,e and click on an album, select a track, then want to go back to the list of albums, the navigation just  does nothing, and i have to go through the menus until i get back to the place i want to be.

Am i using the latest version?  is this a known problem?  how long will it take for a fix?

 

 

C
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Hi guys,

I’m using macOS Big Sur 11.3.1 and Deezer Desktop 4.34.10.35 and the media keys on my keyboard do not work. They work with other apps like iTunes.

The media keys used to work with Catalina, but I guess that since I updated to Big Sur they are not working anymore.

Rudi
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Hi there @chsxf 

Check this topic here, please:

Hey @Dan Young 

We're on the merge of releasing an improved version in order to fix that and other issues, stay tuned :relaxed:

B
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I believe this happens when you close the window with the “x” in the top right and reopen it later (the program never shut down)

B
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Windows 10, version 4.34.10

If you're on the Favourites page you can't go to preferences/Account Settings or Profile page, you need to switch to music/podcasts/explore

Rudi
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Hi there @BaronVonCoco @BBB_theuser 

Thanks for letting us know about this. We're currently releasing our 5.0 version which shouldn't have these issues any longer. Could you please keep an eye on the update and let me know how the app performs? 

Have a nice week ahead! :relaxed:

AO-TERRA
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Not entirely sure if this is a bug bug or just a bug I liked that's been fixed.

It use to be that if you clicked on another song while in repeat 1 it would leave you in repeat 1 and change to the new song, it seem in the last few versions that this behaviour has been “corrected” (?) to the same as if you click skip/previous in that it changes you to repeat all.

If it is a bug bug could I please get it added to the list of things to fix. 

If it was a bug I liked any chance of this being a user setting, say default to the current behaviour of change to repeat all on song change and then a second option for stay on repeat 1 on song change (regardless of if you click on one or hit skip/previous)

Thank you for your time :smiley:

Rudi
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Thanks for the feedback @AO-TERRA!

I'll leave that to our devs to discuss, it's a good insight.

nonstatiq
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Hi there @BaronVonCoco @BBB_theuser 

Thanks for letting us know about this. We're currently releasing our 5.0 version which shouldn't have these issues any longer. Could you please keep an eye on the update and let me know how the app performs? 

Have a nice week ahead! :relaxed:

Hi

Could you please explain, why in 5.0 ver when i want close Deezer on Mac app quit at all?

Rudi
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I'm double-checking that with our devs @nonstatiq for the time being, could you try cmd + H to hide the app instead of clicking on the cross?

nonstatiq
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I'm double-checking that with our devs @nonstatiq for the time being, could you try cmd + H to hide the app instead of clicking on the cross?

Hi

Please, check this screencast

https://drive.google.com/file/d/1G1zDDWgRb-vpYuKOgsNPwaRxB_XRgcDV/

 

 

jirikovoego
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Is this really Deezer 5.0? Common, @Rudi! When you announced new major version, I was so excited! I hope for really new app with new technology background (native app or PWA insted of electron)

This one has super ugly look again! What is worth – we are talking about “do not minimize to system tray instead of close” for more then year (Option to Not Minimize/Close to System Tray | Deezer Community, bringing music lovers together, "Minimize to Tray" and Playback Controls for Deezer Desktop App | Deezer Community, bringing music lovers together). You did nothing! Your project manager should be fired immediately, because he/she makes really bad job.

jirikovoego
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Hey Rudi, do you have changelog for 5.0? A can’t find what was changed in the app.

e.g. I’m searching for playlist. There are so many search results. I click on some of them in the middle of result and recognize I don’t like them. Use the back button… And app return me back on top 🤷‍♂️ It’s really makes me crazy!

Why Deezer can’t hire UX specialist is probably some kind of riddle.

bluezzbastardzz
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You can sort the columns in the Tracksearch result up- or downwards, so it is easier to find something in a long list. Also you can check the boxes of the individual Track results and send them e.g. to the play queue.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
T
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I'm double-checking that with our devs @nonstatiq for the time being, could you try cmd + H to hide the app instead of clicking on the cross?

Can confirm this bug. Deezer just got updated to 5.0.0, macOS version is 11.3.1 — although it’s clearly not a problem with macOS version.

Cmd+W also closes the app instead of “minimizing”, which is clearly unwanted behavior — we have Cmd+Q for that.

T
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Deezer just got updated to 5.0.0

Media control buttons not working.
Fonts are pixelated (i’m using a 1080 monitor with mac, yes, low-density issue. Also, at the monitor it looks worse than at the attached screenshot).
Repeating tracks in Flow, again (seems to be not as obvious as before, but issue still present, needs further investigating).

Considering that I wasn’t even searching for bugs intentionally, IDK how this passed QA.

1 Attachment
Vyacheslav Aristov
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Media keys in locked screen:

It is broken after upgrading to version 5.0.0 (5.0.0.38).

S
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Deezer on Windows no longer respects output device setting.

I have the app set up to play through my hi-fi, and not the default system output. It worked fine until recently.

Now as I launch Deezer app it plays the first song through the default output, not the selected one. After I skip the track it goes back to normal, but it is annoying new bug.

 

This is related either to recent  Deezer updates or Windows 21H1 update or both. Other apps still work fine, so I suspect Deezer.

S
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Version 5.0.0 poorly tested. Preferences or account settings page sometimes does not show up, depending on the current view. Back and forward buttons have no history whatsoever - you can sometimes go back one step and that’s all. I’d like to freely explore playlists and browse other albums while listening to something, lack of history is really detrimental here.

S
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Queue button does nothing when playing mix. Is this by design? I’d love to see what’s next and what was playing few minutes ago.

I’m using desktop app 5.0.0.

Rudi
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Thanks a lot for the honest feedback @snaut @The Ghostly Cat 

It's been a tough run until we've got 5.0 set up. But rest assured, this is the step-in-stone version for further improvements, which can now be easier to implement :thumbsup_tone2:

I've forwarded your comments to our teams to get all of these problems a good look. Glad to have this thread for expert feedback!

S
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Hi there. My Deezer desktop app running on Windows comes up labeled as version 5.0. I was listening to it with no problem while working today when suddenly it’s stopped responding entirely. It started by not responding when I attempted to open the playlist (it was playing with just the thumbnail of the playlist open, but not the playlist page.) However, when that didn’t respond, it began not responding at all to open files, stop playback, anything.

I’ve attempted to end program and shut it down numerous times (because it said it was still playing but there was no music) and now when I attempt to re-open the app, I’m getting just the pop-up window...but it’s completely blank. I can’t see any of my playlists, any of my music, nothing. It’s especially strange because it was working fine and then… nothing.

I’m pretty frustrated right now. I’ve definitely had more issues with the desktop app version than I’ve ever had with my Android app.

Rudi
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Thanks for the feedback @Vyacheslav Aristov @SChalm 

@SChalm Sorry for the experience, but don't worry - our app is going to keep getting updated and improved!

I suggest you to do a fresh install. Uninstall the Deezer app, search for appdata and delete any Deezer folder you find, restart your computer and redownload/reinstall the app. And let me know how it goes!

L
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For the life of me I don’t know why you guys don’t have a beta program. Your releases have bugs that would have been picked up by any tester.

 

Until the app behavior is fixed, I am back to nativefier. It’s not as polished as the official wrapper but at least it works. For those wondering, it’s easy to install on a Mac, just fire up the terminal and input nativefier --name Deezer  https://www.deezer.com/en/

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