Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Playback not gapless between connected tracks

There are audible clicks, pops, and/or pauses between tracks on contiguous albums, which should definitely not still be happening in 2021. Even in the nineties I was able to find an MP3 player that respected gapless playback. Not everything is a pop/rock album with 3 second pauses between every track, please remember that.

Some examples:

Jean-Michel Jarre - albums Oxygene and Equinoxe, pick almost any two consecutive tracks and you will hear an annoying interruption in the music that should not be there.

Your Android player does a better job of this, although still not perfect - clicks are still heard on e.g. Equinoxe between tracks.

If you’re hoping to replace CD’s with streaming, please don’t degrade the experience for the listeners.

Thanks in advance for your attention to this frustrating issue.

Windows 10, app version 4.29.0, Deezer Premium.

Thanks for the feedback @Dawid_m I'll pass it on!

Hey @Music Maven Gapless is currently being developed for our desktop app, hang in there, we'll have it soon!

About the playlists curated by you, my apologies, but I'm not sure I understood you. Could you please post a screenshot of the playlists and lack of info? Thank you!

Hi Rudi, sounds good about gapless!

About the missing album information, I can see that it’s specific to the “Queue” view. If I e.g. start the “Yacht Rock” playlist (created by a Deezer editor), and open the Queue view, all information about the source albums are missing from all tracks, both in the list and beneath the cover graphic, as well as there being no option in the menus to access the related album for any track. And note that this goes for any queue, also when playing an album, or a playlist that I created myself. It’s a limitation of the queue view that I intensely dislike - I see no reason to hide the album info, just because I’m in the queue view.

I’m attaching a screenshot of the queue view of the Yacht Rock playlist as an example.

Hello,

im a new user of Deezer. Ive found this bug related only to one song - Slipknot - The Negative One. I added 3 different files with this song but the issue is always appearing so its not realted directly to one of the tracks, but maybe to songs with time above ~4min? No idea at this point, but The Negative One is the only one song on my list with this issue.

So, when several times i go backwarads by clicking progression bar, the song sometimes “freezes” even if i do pause/unpause it not starts. The only way of solution is to start other song and go back to The Negative One. This bug do not appear everytime, for example before i wrote this post i had to go backward on progress bar few times.

Its very annyoing and it appears only on desktop app. Dont got same problem with this track on my mobile device.

IF you need some more details i can perform screen record while im doing it and send it to you via @.

Kind regards,

KG

Thanks a lot for the detailed feedback @Music Maven absolutely brilliant. On a side note, my colleague Shanice has been keeping me updated about the stats issue. Don't worry, it happened to me as well. For now, please bookmark the page (for your idea created) 

Hi there @Grabzzky can we please have the link for the content in question? I'll test everything on our side first.

@Rudi Sure thing. https://deezer.page.link/gfgWwd27TpQ71VXF8

The issue is related to desktop app (Windows).

I am having the same issue, reinstalled multiple times, logged out and back in and the problem just won’t go away

Hello!

It's not the first time that I have a problem playing the downloaded content while being offline. I use a Mac desktop app, version 4.32.0. I am a subscribed user.

It gets pretty annoying, tbh. It shows the first track's name but doesn't play the track itself, showing a message "your computer seems to be offline". It also takes ages to see all albums, because they appear slowly. 

Is it something that can be fixed? Thank you.

Good taste on music @T Sh 

Hey @JRG1 

I'll pass your details on, but please both do the following:

• Uninstall the app 
• Search for %appdata and delete any Deezer folder you find
• Restart your computer
• Reinstall the app, version 4.32

And then let me know how it goes, so that I can pass the info further to our devs 

@Grabzzky please try the same as well, the track is playing fine on my 4.32 version of the app as well. I'll be waiting for your reply!