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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
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  • Lover
  • 54 replies
  • February 27, 2022

Update: I started playing another large (2000 song) playlist and it is also “stuck” on the 26th song, so it seems to be specific to 26 for some reason. 

JustinL wrote:

 

 

 

Automatically scrolling to the currently playing song in the queue sometimes doesn’t work

 

When I first start listening to a playlist, I open up the queue. If I hide the queue to do something else in Deezer and open the queue up again it does automatically scroll to the song currently playing… up until about the 30th song or so and then it gets “stuck”. I’ll explain how to reproduce below.

26

  1. Start playing a playlist with about 100 songs in the playlist
  2. Open up the queue and verify that it does automatically scroll to current playing song
  3. Wait until it’s playing the 30th song.
  4. Close the queue and do a search or something
  5. Open up the queue

Expected: It would scroll automatically to the 30th song in the queue

Actual: From the 27th song on it always automatically scrolls to the 26th song. This song might not always be accurate. The number may depend on other factors, but my current playlist always scrolls back to the 26th song.

 


I have a Mac and I downloaded the desktop app, and both on the website and the app I can only play song ads. It doesn’t let me play actual songs, it just plays 30 second ads from other songs. I already tried clearing my cache and deleting my browser’s (Chrome and Safari) data. I already restarted my browsers, restarted my computer, and logged out and in from the website and desktop app. Not sure why it’s acting this way. I thought Deezer didn’t play songs for free until I looked online and realized it was a free app.


oldrecord
Lover
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  • Lover
  • 420 replies
  • March 6, 2022

Omg … our poor Deezer Community and Feed Back Managers need a medal .. Or better still a raise!  It is only Jesus who could walk on water. Everyone … count your blessings, never take them for granted. Cheers. :slight_smile::musical_note::warning:


jirikovoego
Lover
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The latest version from Windows Store. Play/Pause/skip/previous button stop working!

Do you have any Q/A? How can I use it without this important buttons?

BTW: I tried reinstall, no help to me.


  • Runaway Baby
  • 3 replies
  • March 11, 2022

Using Deezer family, you can select which member you are when you log into the app, but regardless of who you pick, the app uses the same person. 
 

if I’m logged I am using the app on my computer whilst my daughter is using the app on her computer (logged in as her profile) the songs will stop playing and we will get the message that someone else is using your account. 
 

This also carries over to other devices. If I’m listening on my iPhone (as me) and my daughter logs onto her pc using the app (as her) my phone stops playing and has a message that someone is using my account


  • Tiny Dancer
  • 1 reply
  • May 22, 2022

Deezer Web/MacOS/Windows does not mark podcast episodes as unplayed. The “Mark as played” button works as expected, but “Mark as unplayed” doesn’t do anything. Tried it on Web/MacOS/Windows all with the same result.


  • Runaway Baby
  • 6 replies
  • May 23, 2022

FYI … Posted some feedback here: 

 

I’ve gone into some detail. So to me it warrants more than just a quick reply on this thread. Cheers… J


on 5.30.230 Windows desktop app, deleting a song from a playlist results in an error (no specific message just “error occurred, retry”). Searching the playlist and deleting all of those tracks by selecting the top ‘select-all’ checkmark deletes ALL the songs from the playlist, not just all the songs in the search. if this is intended behavior there should be a notification that you are deleting every song, not just the ones you searched for, or at least an ‘undo’ function, this has caught me out twice now. I preferred it before when I could search for an artist or album to remove them from a playlist rather than clicking every checkbox, hopefully this is just a bug.


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  • Lover
  • 11 replies
  • June 15, 2022

The desktop app closes unexpectedly every 10 minutes or so.  It happens regardless of the actions the app is doing (streaming music, playing downloaded music, remaining idle).  I first detected the issue on June 13th 2022, but had not used the desktop app for a couple of weeks, so the bug can be older.  The last update from the Windows Store was on May 30th and I am running version 5.30.250 on Windows 11 Pro (v.22H2 build 22621.160).

 

Is anyone else experiencing similar issues?

 

Has the development team identified the issue?


  • Tiny Dancer
  • 7 replies
  • June 21, 2022
gmcoates wrote:

Clearly Deezer don’t care about the desktop, so fair enough but if that is true just come out and say it rather than building this piece of junk, this time could be spent on the mobile app, wearable app or an Apple TV app.

All their apps are junk and none can communicate with AirPlay or Chromecast (I have both), none can work as a remote to another either. Your only option is to direct all system level audio to remote speakers, which is less than ideal.

Dezer is clearly not a software company, because they have a lot of employees but clearly not enough competent front-end developers to match something a small competent team of developers could beat in a few months. I’ll probably switch away soon, the only thing that turned the balance towards Deezer for me was that their Heos app (Denon AV amplifier thing) had better audio quality than the Heos apps of the others I sampled at the time. However, I didn’t end up using that either, because of the clunky usability via a separate mobile app that is even worse than the regular Deezer apps. The Spotify Heos thing worked right off any Spotify app on any device.

Apple Music deleted all my playlists and library after I unsubbed from their live streaming thing although I had built for over more than a decade offline content for myself in iTunes. That’s why I’m never going back to that. Spotify seemed weak in some areas, but now in retrospective it was all excellent compared to what I’m getting in Deezer. Then there’s all this American politics all of these suffer from although I couldn’t care less as an European over what nonsense American socialists want to cancel next.


RavenOvNadir
Tiny Dancer
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IDK if this is a common issue, but it is for me. When using Deezer desktop app (latest at this moment) I have random quality drops from HiFi all the way down to 128. It has nothing to do with my network connection, which is stable 1Gbps. It just happens and I have no option to revert back to HiFi, because the only option available is 128. This is weird and a little concerning. Can you advise what the root cause may be?


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It happens to me too on macOS, especially after waking up my computer from sleep with Deezer Desktop launched. Relaunching the app usually fixes the issue. 
It is indeed annoying, because if unnoticed you won’t benefit from the higher quality options. 
Would be a nice fix to implement. 

My guess is that Deezer is running some kind of test on launch to check the speed compatibility with throughput requirements for higher qualities. 


  • Tiny Dancer
  • 1 reply
  • August 15, 2022

Deezer Windows Desktop bug:

 

Hi! I’m having a UI bug in the desktop app where when I click and view the lyrics on a song the X in the top left doesn’t close the lyrics as it used to. I’ve had this on both 1080p and 4K displays on multiple machines. My workaround is closing the window and reopening it, although this isn’t ideal.

 

Thanks!


jirikovoego
Lover
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  • Lover
  • 122 replies
  • August 21, 2022

Hi I have bug in Windows desktop version. I can’t leave lyrics mode. The close button doesn’t work.


  • Tiny Dancer
  • 3 replies
  • September 6, 2022

When I try to go to an album that’s “not available in my country”, the app gets stuck in an error state: 

 


  • Tiny Dancer
  • 1 reply
  • September 12, 2022

On HP laptop with Win 10 Enterprise, Deezer 5.30.320 crashes/quits when I am moving the Deezer app window with the mouse.

Not just minimises, it diappears from Task Manager.

It happened several times.

Actions taken: restarted computer, checked and no pending Deezer app or Windows updates.


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  • Lover
  • 10 replies
  • September 27, 2022

When using Google Assistant to request a song, a live (and lower quality) version of the song is often played, no matter how I phrase it. However, if I type it in, the album version is always the first option.


Jaime.Deezer
Community Manager
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  • Author
  • Community Manager
  • 5303 replies
  • October 2, 2022

@Mitch C. as I mentioned in another thread, could you please provide examples in order to investigate?
Thanks :)


  • Tiny Dancer
  • 3 replies
  • October 20, 2022

Hello! I looked through a bunch of posts and did not see this issue listed; sorry if this is a repeat:
 

On Windows 10 pro build10.0.19044 , Deezer 5.30.350, the application reliably stops responding to keyboard input. This happens every time the system sleeps the monitor, or I switch to another application, then back to Deezer. Pressing Alt+Tab will also kill the keyboard input, even if Deezer is the only app running. I use multiple desktops and keep Deezer on desktop #2, if that info is helpful.

Two work-arounds I’ve found are to restart Deezer, or click the mouse anywhere in the track list, or left panel.

I would love if I could skip tracks or pause playback without needing the monitor to wake up and make sure the mouse is in the Deezer window, but not hovering over a track or control.

Thanks!

 


I’m gobsmacked that some of the answers to these questions are 2 years old!

I’m new to Deezer and am finding using it on my tablet, which is most of the time, horrible.

Tracks from an album in a playlist have horrible gaps. Listening to Van Morrison It’s too late to stop now is suddenly a miserable experience. It’s a live album where do the pauses come from?

The app also closes all the time for no reason. If I pause a track it does it, if I’m searching it does it, if I’m leaving well alone and letting it play it does it. It’s just done it now as I type.

Frankly I’m starting to feel the premium price isn’t worth the hassle.  


jirikovoego
Lover
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Johnathan.Deezer wrote:

Hey folks! 

Sorry about that, our developers are working on something new and you will receive more updates as soon as possible.🙏🏽

Take care.✌🏽

I'm so exciting! Better desktop app (including W11 widget and focus integration) and better Alexa skill are two things I miss the most!


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I got an error again in the win10 app. After restarting the app, I had to login again, but now the app keeps going back to a white login screen after authentication in chrome so I can’t use it anymore.

update: I saw 2 deezer instances running in task manager. I waited a couple of minutes until they were gone and now the app works again 🙂.

I also noticed before that after an error and quiting deezer, it was still using 100% of 1 thread for a long time until I manually quit the process in task manager.


  • Tiny Dancer
  • 1 reply
  • April 20, 2023

Hi, chromecast don’t work for me. I click in the icon from the web app (google chrome) and nothing happens! It’s a bug? Thanks.

 

edit: solved!


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  • Lover
  • 16 replies
  • May 23, 2023
markzr37 wrote:

Hello, since at least few weeks, every time I try to open the album or author’s page, the error screen appears. What can I try to do to troubleshoot this issue? Did you meet something similar? Is there any kind of log to investigate the problem?

Windows 10, Opera GX 98.0.4759.56, Deezer 5.30.540

Same here. I’ve tried the suggested “uninstall and reinstall, clear browser cache and cookies” to no avail. Android app shows album and author page, but Desktop app on Windows refuses to do so, and the web interface refuses to show it as well.

This has been going on for a while now. 


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There is no more flow in windows desktop app, it still exists in webplayer though.


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