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Jan vdBRunaway Baby

posted in Features & Feedback

Restricted artist shown in kids profile

Family members using a kids profile receive no search results when searching for artists which fall under child protection restrictions (e.g. the band Korn). However, in the proposal section (Favorites > Artists > + Add artist) there are no restrictions whatsoever and proposed artists can be added to favorites from there. Once any of the “restricted” artists have been added to favorites the algorithm does the rest and more “restricted” artists are proposed. Songs with explicit lyrics can be played and the lyrics can be displayed.Also, Google Assistant can be used to bypass restricted search terms. E.g. ask Google Assistant to “play Korn in Deezer” on a kids phone running Google Family Link and a kids profile of Deezer. This is a major design flaw in child protection and must be fixed immediately.

1 month ago

lern2swimRunaway Baby

asked in Your account, favorites and playlists

2000 artist limit on Deezer?

I'm seeing references to there being a limit on the amount of tracks that can be favorited.Is there a limit on artists too???

1 month ago

Brett 1Runaway Baby

posted in Features & Feedback

Music Videos

I love Deezer but the only thing missing is music videos. All the major players in the streaming market have music videos such as Apple Music, YouTube Music, Amazon Music and Tidal. I just think adding music videos would make deezer the complete music service.

1 month ago

lukasjeTiny Dancer

asked in Your account, favorites and playlists

problem

Hallo ik wil graag mijn email adres wijzigen maar ik heb geen toegang meer tot dat email adres dus ik kan het nu niet wijzigen hoe kan ik het wijzigen?

1 month ago

TheGCRunaway Baby

asked in Subscription and payments

how do I switch from premium to Deezer family?

I have been a Deezer premium customer for many years. I originally subscribed via subscriptions in settings on my Apple iPhone. Four of us are living in a household and I now want to switch to Deezer family. This seems incredibly difficult for me to do, as within my login at no point will it allow me to switch to Deezer family. At the moment I have cancelled my premium which runs out on the 3rd of March and assume I need to login as a new customer. What happens to all my songs can I switch them to Deezer family? How do I do this? The website is the most un user-friendly I’ve come across. Please help I have done all the obvious things and got nowhere.

1 month ago

PietaTiny Dancer

asked in Your account, favorites and playlists

How to add a song

I would realy like to add this song to deezer but dont know how. Can anyone help?

1 month ago

StompdnbRunaway Baby

asked in Subscription and payments

voucher

I was supposed to receive a voucher after a call however I didn't. And couldn't book

1 month ago

BoraisRunaway Baby

asked in Subscription and payments

problem with account

can you check to which email address my deezer premium code is registered to yettel serbia question?

1 month ago

sddRunaway Baby

posted in Features & Feedback

Request to Increase Favorites Track Limit

Hey Deezer Support,It's been around 2 years since the favorites track limit was bumped up to 10,000 tracks, and finally I've hit that limit last week. I've had to resort to using a "Favorites" playlist as a workaround, but it's still inconvenient.Is there any chance you could increase the favorites track limit beyond 10,000? I would really appreciate it! Being able to save more of my favorite tracks would greatly enhance my Deezer experience.Thanks a lot for your consideration. Looking forward to your response!

1 month ago

Joe GlasRunaway Baby

asked in Features & Feedback

IrkrorperRunaway Baby

asked in Subscription and payments

renew subscription

i cancelled my subscription and would like to come back…will my music still be in my account?

1 month ago

elangabRunaway Baby

asked in Your account, favorites and playlists

Is there a way to set a playlist to always start playing "shuffle" ?

Like a properties for a playlist that I can check on/off “shuffle mode” as permanent?I have a few that I like to shuffle, and it’s not the best experience having to toggle it on every time, moreover when driving and using Deezer on Android Auto. Thanks!

1 month ago

Vinicius.Oliveira.VnsTiny Dancer

asked in Your account, favorites and playlists

Deezer for Creators - Pitching Tool missing

Hi I already have access to the Deezer for creators tool, but the Pitching Tool is missing for me. I already tried everything (already follow this article https://creatorsupport.deezer.com/hc/en-us/articles/14963453830045-Pitching-Tool )Is there anything that can be done? Any direct link to the tool?

1 month ago

hifinutterRunaway Baby

asked in Your account, favorites and playlists

deezer login not working on 4stream app

Any idea if this will be resolved it is for the acrylic s50 streamers. It just says login failed on the 4stream app thanks

1 month ago

andresdelnortehRunaway Baby

posted in Features & Feedback

Does anyone know if Wiim has fixed its API integration or is it still broken?

I stopped using the wiim mini because the Deezer API didn't work with it and they never got around to fixing it. Anyone know if they ever fixed it?

1 month ago

shakesmcfaddenRunaway Baby

asked in Features & Feedback

Repetitive "Shuffle my music" // keeps playing the same songs

I used to use FLOW all the time, but it played the same music over and over, sometimes one song would play twice in 15 minutes. When I recently discovered "Shuffle My Music" I was happy because I could see what was going to be played and it wouldn't repeat anything (at least not for the 50 songs of the playlist). However, "Shuffle My Music" still suffers from issues FLOW had, namely only playing one or two specific songs from favourite artists and playing the same songs every time. If I pressed "Shuffle My Music" multiple times you can be sure that 80% of the songs in any playlist would be in every other playlist. So, my question: how do I fix My Music? How do I get FLOW or "Shuffle My Music" to have variety? How do I get more than [b][i]one[/i][/b] song from an artist (no matter how many albums and songs they may have) to play?

156

1 month ago

georgia24Tiny Dancer

asked in Your account, favorites and playlists

alexa

Why is there an option to link Alexa if it literally doesn’t work Spotify and Amazon music work Deezer sound cloud and YouTube music don’t but id expect that I don’t want to talk to Alexa to pick a song I want to myself please fix this, it’s such a simple thing and the amount you are charging?? Ngl that’s cheeky I want Alexa

1 month ago

Shovies1Runaway Baby

asked in Subscription and payments

Can't cancel subscription as no longer use Apple account

I no longer use my Apple account in which I subscribed to Deezer with, which means I can't cancel my subscription that way. How else can I cancel it?

1 month ago

Emily EmzRunaway Baby

asked in Features & Feedback

Removal a link to artist that isnt the real artist

I've just looked on Luke Combs profile, deezer states he's on tour in Liverpool in the UK in Sept 2024. I get excited and follow the link which has his deezer picture on...the link takes me to a tickets page...I select to buy tickets which takes me to another page but to my horror...its NOT Luke Combs...its a look alike doing The Luke Combs Experience! This link needs to be removed and shouldn't be advertised as a link to get tickets to see Luke Combs. I'm so annoyed!

1 month ago

TeebRunaway Baby

asked in Subscription and payments

is there a discount to refer a friend

Is there a way to offer a discount to a friend when referring them to sign up for premium? A discount code or something?

1 month ago

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