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Your account, favorites and playlists

everything related to your favorites, playlists, albums etc...

  • 864 Topics
  • 3,535 Replies
864 Topics
V
Runaway Baby
vncncncRunaway Baby
asked in Your account, favorites and playlists
Was there a leak with accounts?

Just today I gotten e-mail someone signed into my account from completely another continent.  Was there maybe some data breach or something? 

4002
V
Runaway Baby
2 years ago
S
Runaway Baby
Shlomi SassonRunaway Baby
asked in Your account, favorites and playlists
Bug in family account between two profiles

I don't know why but somehow my profile is mixed with other profiles in our family account, the music they are listening appear to me when open the app and vice versa. Any idea what can cause it? 

242
S
Runaway Baby
2 years ago
N
Runaway Baby
Nikola DebenakRunaway Baby
asked in Your account, favorites and playlists
I Can't Play My Music Or Use Deezer, Random Favourite Songs

I started seeing random songs in my favourites, and when i deleted them they again reapered. Today I started playing music but it kept disconnecting me because someone else is using account. I never gave passwords to anyone. I use deezer on my phone and computer. I don't know anyone who listens to that kind of music that is adding to my favourites. Someone keeps disconecting me from my playing trying to play something else.

393
N
Runaway Baby
2 years ago
S
Tiny Dancer
Svetlana_VarshalovaTiny Dancer
asked in Your account, favorites and playlists
help

hello, I was charged 3.99 euros for paying premium, but the application is still without premium. what to do, or return the money for the payment.

171
Zayn-T
Deezer Legend
2 years ago
C
Runaway Baby
Caz.CRunaway Baby
asked in Your account, favorites and playlists
My songs were ALREADY downloaded but it showed half of them hadn't been downloaded

I recently had the app update. It was constantly trying to download my songs so i can listen offline. My songs were ALREADY downloaded but it showed half of them hadnt been downloaded. I uninstalled and reinstalled the app. It had been taking hours to download my 893 tracks. And now i can not view any songs. It constantly has the reloading icon on the song list. I am annoyed this is a paid for app that i love and now it is causing me undue stress. Please FIX!!!!

945
Zayn-T
Deezer Legend
2 years ago
E
Runaway Baby
Eren KayacikRunaway Baby
posted in Your account, favorites and playlists
Updating Albums

Hello. I recently listened to a few songs from my list of favorite songs. Then I looked at my listening history and saw that the heart icon next to a song was blank. I visited the album and artist page to understand why this is the case, and again faced the same situation. But when I looked at my favorite songs list, there was no such problem. Even in the "My Albums" section, the relevant album appears. my favourite songsmy listening history updated albummy albumsThen I realized that the album has been updated. Normally I remember there was only one song on this album. One more song has been added to the album (Extended Mix).I looked at another Deezer account to see if I'm the only one with this problem (there too this song was among my favorite songs). Is there anything that can be done in this situation? I think other people have had this problem as well. Maybe only I noticed it. 😛 This is a sad thing. Will we encounter such a problem when any album is re-edited? Thanks.

463
E
Runaway Baby
2 years ago
R
Runaway Baby
rudwinRunaway Baby
asked in Your account, favorites and playlists
my premium account

I have a premium account but as you see on the second photo right below that it’s not good activated.

201
Jaime.Deezer
Community Manager
2 years ago
R
Runaway Baby
rudwinRunaway Baby
asked in Your account, favorites and playlists
premium

My premium account doesn’t work at the moment.

191
Zayn-T
Deezer Legend
2 years ago
M
Tiny Dancer
mammuthusTiny Dancer
asked in Your account, favorites and playlists
How to remove account?

I want to remove my user account permanently. How can I do that?

811
Jaime.Deezer
Community Manager
2 years ago
A
Anonymous
asked in Your account, favorites and playlists
security

I keep getting sign in attempts on my account. You email me saying that someone (mainly in US) is attempting to log in.I had this recently where someone actually actually got into my account and kept changing the songs I was listening to.I since changes my password but still getting people trying to log in.Do you not have any security measures?I have been with you for many years but very close to moving to Spotify.What is going on with your security?

362
GropplerZorn
Deezer Legend
2 years ago
L
Tiny Dancer
lui gTiny Dancer
posted in Your account, favorites and playlists
Wrong Song

Hi, I have a premium account and everytime i try to play the song 4419 by Strays Kids another different song from a different artist starts to play. The artist page, the album, nothing changes, it's looks like it's the song it's supposed to play but it isn't. It's from a total different artist. I've tried to listen to this song (4419) from different accounts and both online and offline but nothing seems to work. Please help :(

91
Jaime.Deezer
Community Manager
2 years ago
T
Tiny Dancer
tj alienTiny Dancer
asked in Your account, favorites and playlists
logging in issue

i have tried all the trouble shooting issues downloaded and reinstalled the app maybe 10 times already for some reason i cant log into my acc on mobile. even after i linked my facebook acc to try and log in with either my gmail or my facebook not one is working.first started with i wasnt able to save anything to my playlist and next moment i could not log back in please advise. very frustrating. thanks

876
Zayn-T
Deezer Legend
2 years ago
A
Tiny Dancer
alex5908Tiny Dancer
asked in Your account, favorites and playlists
Can't login to deezer

Hello everybody,I  can’t remember both passwords - neither to my deezer account nor to gmail account with which my deezer account is associated with.How shall I restore my deezer account? 

641
bluezzbastardzz
Deezer Legend
2 years ago
M
Runaway Baby
Mathias VanderborghtRunaway Baby
asked in Your account, favorites and playlists
Deezer family

Why has my subscription changed from Deezer Family to Deezer premium? My wife and kids have to make an own account in order to be able to listen to their music. And I, as admin, can not change to their profiles. 

441
A
2 years ago
B
Tiny Dancer
bevaTiny Dancer
asked in Your account, favorites and playlists
combine accounts

If My brother have an account in family plan and I wanted to join him, but without loosing my playlist, how can I do it?

561
A
2 years ago
S
Runaway Baby
scotticaRunaway Baby
posted in Your account, favorites and playlists
avcount

Been paying on my account.   And I have not been able to use it. The last 2 months atleast won't load. Keeps saying almost there.  But never does. I'm a bit discount.  Been with u for ages. Never had issues until now

111
Yula
Moderator
2 years ago
N
Runaway Baby
noelogicRunaway Baby
asked in Your account, favorites and playlists
birthday playlist

It's my birthday today. I received a notification about birthday playlist, but I think I didn't click it, just opened Deezer instead.Is there any place I can see this playlist now? ;(

341
Yula
Moderator
2 years ago
S
Runaway Baby
Sean.DuyvestynRunaway Baby
asked in Your account, favorites and playlists
Inappropriate content in a curated playlist

Hi team,I was just listening to the 100% The Wiggles playlist and up popped a song that wasn't from The Wiggles. Worse than that it was content that I think was inappropriate for a playlist targeted at small children, Up butt coconut (extended dance remix). In reviewing the playlist it says the last update was 12 months ago. See the attached screenshot.What can be done to address this issue?Regards,SD  

547
M
Runaway Baby
2 years ago
A
Runaway Baby
ataraxia11Runaway Baby
asked in Your account, favorites and playlists
My top August playlist is not there

So this month, I’m not seeing my top August playlist, and actually my top July playlist disappeared about 5 days before August ended. Anybody else having this issue and how to fix it?

3063
S
Tiny Dancer
2 years ago
R
Tiny Dancer
Renate ColeTiny Dancer
asked in Your account, favorites and playlists
my transferred

Where are my transferred playlists

141
GropplerZorn
Deezer Legend
2 years ago
M
Runaway Baby
Marco MigliaccioRunaway Baby
asked in Your account, favorites and playlists
notifications

I dont want notifications I removed them but i still receive

131
Jaime.Deezer
Community Manager
2 years ago
D
Runaway Baby
Daniel WerrebrouckRunaway Baby
asked in Your account, favorites and playlists
ik wil mijn abonnement verlengen

Ik kan mijn abonnement niet verlengen 

1051
Lethe
Tiny Dancer
2 years ago
I
Runaway Baby
Ice_machinERunaway Baby
posted in Your account, favorites and playlists
Bombarded with "having problems signing in" emails

Hello,A few days ago I noticed that there are too many authorized devices on my account including an unknown phone, so I de-authorized all of them and changed my password, ever since doing that, I’m being bombarded with emails like someone’s trying to log in with an older password.How can I stop that bombardment of emails?Thank you.

567
A
2 years ago
S
Runaway Baby
SuperSnowBearRunaway Baby
asked in Your account, favorites and playlists
flow playing lots of Christmas music

For about a week my flow has been playing a load of Christmas music seems a bit early for that any fix or help would be appreciated

748
S
Runaway Baby
2 years ago
Y
Tiny Dancer
YefienTiny Dancer
posted in Your account, favorites and playlists
profile converted to independant account by mistake

We accidentally transformed a profile to an independant account and i would like to reverse it

1401
Yula
Moderator
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE