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Why your premium is doesn’t work???

  • July 11, 2023
  • 2 replies
  • 42 views
K
One Hit Wonder

Why you take money and premium doesn’t work???? I changed already 3 accounts because of this problem and just lose money and playlist there!!!!!!!!

Best answer by Nina Nebo

Hi @katrina.fortunes !

Maybe link below can help you ⬇

 

Nina Nebo

2 replies

Nina Nebo
Superuser
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  • Nina Nebo
  • Superuser
  • Answer
  • July 12, 2023

Hi @katrina.fortunes !

Maybe link below can help you ⬇

 

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
Jaime.Deezer
Leonídia.Deezer
Leonídia.Deezer
Community Manager
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Hi @katrina.fortunes  , I'm sorry to hear that you are having this issue.
I checked your Deezer account and it's on a free plan with no music played so far.
It is possible that you have more than one Deezer account.
To clarify your situation, please contact our support team here and provide them an invoice of your most recent payment.

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