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help


My Deezer app keep saying

“your Deezer account is in listening mode on another device. Your Deezer account is strictly personal and may not be used on another device at the same time.”

and it is NOT on another account! It keeps stopping me from listening to my music on my phone please make it stop.

 

 

Leonídia.Deezer
Alien SuperStar
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Hi @channypants, sorry to hear that you are having this kind of experience. 
The error message you are receiving is a security procedure when the system detects suspicious activity.
To prevent any further issues, I have unlinked programs and devices from your account to eliminate any unwanted devices and closed all open sessions on your account.
In order to enhance the security of your Deezer account I suggest that you update your mailbox password.
After that, please reset your Deezer account password through the email I sent to you.
To secure all your online accounts, I advise you to regularly scan your systems for malicious software.


  • Runaway Baby
  • July 14, 2023
Leonídia.Deezer wrote:

Hi @channypants, sorry to hear that you are having this kind of experience. 
The error message you are receiving is a security procedure when the system detects suspicious activity.
To prevent any further issues, I have unlinked programs and devices from your account to eliminate any unwanted devices and closed all open sessions on your account.
In order to enhance the security of your Deezer account I suggest that you update your mailbox password.
After that, please reset your Deezer account password through the email I sent to you.
To secure all your online accounts, I advise you to regularly scan your systems for malicious software.

To secure all of your users accounts, I advise you to implement multi-factor authentication immediately.


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