Your account, favorites and playlists

Hello, i have noticed today that my account into has been changed and playlist have beed created without my knowledge. First thing, my accounts country has been changed to Peru. Songs that have been listened to are unknown to me. I have not used deezer a lot in this month, as such leakage of data is evident. I need you to investigate this issue as its obvious that there has been a breach, if not. I'll have to look it up future to my provider.

Please fix this then reinstate & restore my deezer playlist & favorites 2 payments in October so should be credited a month. I tried to update payment method to resubscribe to premium and added card to do payment on & reset password. Yet, it will not allow me to reset it & resuscribe. I only want my previous playlist & favorites I built in my deezer profile I created customer service! My name is Keisha Jones need customer care! I wish we had a better way to contact was charge twice and attached proof & receipts. I read you need more business, growth, & sales for the shareholders & stakeholders well it is done with quality with quantity that's what keeps clients so we recommend your music streaming to others! You fixed it before sent link to prior profile, so I know you can give me back my playlist, favorites and all my music. I would like you to contact me!

These are not new songs and I’ve listened to them before. Absolutely no indication.

Everything on my profile has gone. I'm still logged in but playlists, downloads and user name - personal info is all blank. Please help!!

I would like to ask to delete my account, since I wasn’t able to do it via website. It gives me an error when I input the password and I get nothing on my e-mail.

Serious question.  I dislike every Ed Sheeran song, yet this ginger f-stick shows up in my flow every day.  Is there any real “AI” that goes into flow or is just a Gen Z greatest hits stream?  I’ll happily move over to Apple or Amazon now that they also stream in FLAC if I can’t get a better Flow.  Same goes for Sam Smith, but thankfully that fat F doesn’t show up nearly as much.  

Hello all, I have a recurring problem with Dezeer player on Firefox and Google Chrome, and on Deezer app for mac OS X. Everytime I want to listen a playlist, either one of my playlists, an entire album or any playlist "inspired by...", Deezer keeps playing the first song of the playlist again and again, and can't go to the next song. When I clik on the "next" button, it stops playing, and restart the song... just as if there were only one song in the playlist. The only playlist that works correctly is the flow... That's very frustrating. I tried to empty cache and cookies of my navigators, but it didn't solve the problem. Have anyone got this problem and solved it ? Thank you in advance, marlénou

Päivityksen jälkeen soittolistoissa ei näy niiden pituus/ Min tai h.. Mistä tämän nykyään löytää? Ei kait hävinnyt kokonaan? 

I want to transfer my Spotify library to Deezer but i can’t because i have 9k songs on Spotify and no 10k  limit on Spotify but Deezer has a 10k songs limit. Deezer Team please remove that song limit. I want to use Deezer.

I had 3 persons in my familly account, my dad’s, my mom’s and mine. Everything was working fine until I had one billing problem and at the same there was the new Deezer update. My mom’s account got deleted with all the playlists that she used for her work sessions. Please help me.

I decided to set up Deezer on my laptop and since I am part of a family account I logged into the family account. Unfortunately I forgot that I have an independent account and now I cannot log into my independent account even though i know the e-mail and password. If I log out and log back in I am immediately taken to the family account without prompt to enter an e-mail or password and still cannot log into my independent account.

Ik wil graag mijn account verwijderen, maar ik weet niet hoe. Ik kan wel inloggen maar niets in mijn account vinden ofzo. Kunt u mij helpen? Ps: ik gebruik de website, niet de app

  Hi,I start listen song from playlist and automatically was turn ON - Repeat all tracks in list  .I don't want to repeat songs so I was turn OFF. But when I was go to other playlist and start play a song ,again was same problem turn ON - Repeat all tracks in list Also,if I turn OFF repeating playing one song, on playing next song repeating is turn ON again . Why is that happening ?

Yesterday I switched from spotify to Dizzer and, of course, transferred the entire library.Everything was transferred, except for the excluded tracks. Can you fix it? I really don't want to go through all this again... 

I have a Deezer family plan but two devices are not able to listen at same time

Idk if I have multiple accounts or what but I just renewed my family subscription and a good chunk of my daughter's playlist is missing. Is there anything that can be done?

Hello !In this topic I will explain how play Top Tracks of one Artist with and without Queue  How play Top Tracks  In search type name of artist and then click on name of artist  Open Top Tracks and click play . Now all songs will play .  How add Top Tracks to Queue Very important is that you click PLAY on first song on Top Tracks (step 1)Then will be all songs in queue .After that click on queue to open it (step 2 )

Deleted songs from a private playlist that I created and for which I am the only one who can modify its contents keep on reappearing despite logging out, updating the app, deleting the cache…Thank you for your assistance.

No me da la opción para descargar musica, alguien me puede ayudar para saber como descargarla 

When I make a playlist, I like to have the album from which the song came listed in the “Album” column. Recently, when an artist or label has released a ‘Greatest Hits’ album or other compliation, the album in my playlist automatically changes to the new compilation album. Please stop doing this. It messes with the aesthetic, it complicates searches and “Sort by Album”, and the wrong album comes up on the display when the song plays.I’d bet money this is automatically done to advertise the new album, which is something for which I pay a subscription every year to avoid.

Hey. I just got noticed that im running out of space on my mobile phone. My question is what data is Deezer App saving on my phone, what is Smart Cache and what im gonna lose if i want to delete saved App data?Thanks in advance!

suddenly i can only listen to songs on deezer free account for 30 seconds? I try to play my favourites which I have had no problems with previously but now I can’t, anyone have any reasons or solutions please? If this is a new policy with deezer then surely free deezer is pointless, and in order to play full songs you have to have premium account? 

I'm logged using Firefox to both the main service (https://www.deezer.com/us/) and the developer portal (https://developers.deezer.com), and I used the API explorer available at: https://developers.deezer.com/api/explorerWhen I click the "Playlist" tab, I always get this error:(BTW the playlist I want to access is https://api.deezer.com/playlist/908622995){ "error": { "type": "OAuthException", "message": "An active access token must be used to query information about the current user", "code": 200 }}(of course I have a pay subscription) I planned to develop something using the Deezer API but I don't know how to get rid of this error. Any suggestions? 

Why does Deezer shuffle STILL not work?! I’m sick of this and I’m upset there isn’t a single action being taken. DO SOMETHING 

Hi Guys. I’ve brought up this issue a few times via email. I’ve noticed there’s a few other posts on this forum and also on Reddit mentioning the same issue I’m having, like this one for example: Not all songs are shuffling or put into the shuffle playlist.I have nearly 3K songs in my favourites and I never hear a lot of them.When using the Desktop app, I see so many songs that never get shuffled when I click “Shuffle Favourites” on either the Android App or on the Desktop app.Just wondering when this will be addressed?I’m ok with the mobile app randomly stopping playback, exiting the app, or being unable to play a song and having to click retry. But I would really like ALL my songs shuffled if I am paying for this service.If this could be addressed in an update soon it would be