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charged twice for subscription

  • December 1, 2023
  • 1 reply
  • 56 views
S
One Hit Wonder

I have been charged twice for my Deezer subscription. I have been subscribed for a long time however I got a new card so I re-subscribed with my new card details then it was still saying I wasn’t subscribed so I cancelled and subscribed again and you’ve charged me twice. I want my refund I have attached a screenshot of this

Best answer by Nina Nebo

 

Hi @Sophiaswinney !

 

Better contact  Customer Support team !

 

If you've subscribed to Deezer app with iTunes or another third party, you'll need to update your payment details with the third party directly. Please see Apple’s instructions for further information.

 

link

https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-FAQs

    Nina Nebo

    1 reply

    Nina Nebo
    Superuser
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    • Nina Nebo
    • Superuser
    • Answer
    • December 2, 2023

     

    Hi @Sophiaswinney !

     

    Better contact  Customer Support team !

     

    If you've subscribed to Deezer app with iTunes or another third party, you'll need to update your payment details with the third party directly. Please see Apple’s instructions for further information.

     

    link

    https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-FAQs

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