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One Hit Wonder
Sophiaswinney
One Hit Wonder
December 1, 2023
Answered

charged twice for subscription

  • December 1, 2023
  • 1 reply
  • 85 views

I have been charged twice for my Deezer subscription. I have been subscribed for a long time however I got a new card so I re-subscribed with my new card details then it was still saying I wasn’t subscribed so I cancelled and subscribed again and you’ve charged me twice. I want my refund I have attached a screenshot of this

      Best answer by Nina Nebo

       

      Hi @Sophiaswinney !

       

      Better contact  Customer Support team !

       

      If you've subscribed to Deezer app with iTunes or another third party, you'll need to update your payment details with the third party directly. Please see Apple’s instructions for further information.

       

      link

      https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-FAQs

      1 reply

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      December 2, 2023

       

      Hi @Sophiaswinney !

       

      Better contact  Customer Support team !

       

      If you've subscribed to Deezer app with iTunes or another third party, you'll need to update your payment details with the third party directly. Please see Apple’s instructions for further information.

       

      link

      https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-FAQs

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