include
Answered

charged twice for subscription

  • 1 December 2023
  • 1 reply
  • 22 views

I have been charged twice for my Deezer subscription. I have been subscribed for a long time however I got a new card so I re-subscribed with my new card details then it was still saying I wasn’t subscribed so I cancelled and subscribed again and you’ve charged me twice. I want my refund I have attached a screenshot of this

icon

Best answer by Nina Nebo 2 December 2023, 09:53

View original

1 reply

Userlevel 7
Badge +12

 

Hi @Sophiaswinney !

 

Better contact  Customer Support team !

 

If you've subscribed to Deezer app with iTunes or another third party, you'll need to update your payment details with the third party directly. Please see Apple’s instructions for further information.

 

link

https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-FAQs

Reply