Your account, favorites and playlists

everything related to your favorites, playlists, albums etc...

  • 778 Topics
  • 4,582 Replies

778 Topics

C
Caz.CGroupie
asked in Your account, favorites and playlists

My songs were ALREADY downloaded but it showed half of them hadn't been downloaded

I recently had the app update. It was constantly trying to download my songs so i can listen offline. My songs were ALREADY downloaded but it showed half of them hadnt been downloaded. I uninstalled and reinstalled the app. It had been taking hours to download my 893 tracks. And now i can not view any songs. It constantly has the reloading icon on the song list. I am annoyed this is a paid for app that i love and now it is causing me undue stress. Please FIX!!!!

5
Zayn-T
Deezer Legend
13 days ago
E
Eren KayacikOne hit wonder
posted in Your account, favorites and playlists

Updating Albums

Hello. I recently listened to a few songs from my list of favorite songs. Then I looked at my listening history and saw that the heart icon next to a song was blank. I visited the album and artist page to understand why this is the case, and again faced the same situation. But when I looked at my favorite songs list, there was no such problem. Even in the "My Albums" section, the relevant album appears. my favourite songsmy listening history updated albummy albumsThen I realized that the album has been updated. Normally I remember there was only one song on this album. One more song has been added to the album (Extended Mix).I looked at another Deezer account to see if I'm the only one with this problem (there too this song was among my favorite songs). Is there anything that can be done in this situation? I think other people have had this problem as well. Maybe only I noticed it. 😛 This is a sad thing. Will we encounter such a problem when any album is re-edited? Thanks.

3
E
14 days ago
R
rudwinGroupie
asked in Your account, favorites and playlists

my premium account

I have a premium account but as you see on the second photo right below that it’s not good activated.

1
Jaime.
Community Manager
14 days ago
R
rudwinGroupie
asked in Your account, favorites and playlists

premium

My premium account doesn’t work at the moment.

1
Zayn-T
Deezer Legend
15 days ago
J
jacob1122Groupie
posted in Your account, favorites and playlists

Option to sort tracks in an album (e.g. by popularity or alphabetically)

I believe this was available in Deezer Web before, please correct me if that is not the case.It would be nice to be able on an album page (e.g. this) to sort tracks by popularity by  clicking on the popularity (“POP.”) list header.The same for “TRACK” would trigger alphabetic sorting.Album view (which does not allow sorting) This would be equivalent to the functionality in the “Top Tracks” view for an artist:Top Tracks (sorted by popularity).“Top Tracks” currently allows sorting by track name, album name, track duration and popularity.Except for the sorting by album name, all of these should IMHO be available in the album view as well.

1
Yula
Community Manager
15 days ago
A
arnaudbouquetGroupie
asked in Your account, favorites and playlists

Issue with password reset in Deezer

Password reset code never arrives even if the e-mail address registered is spelled right...

6
Jaime.
Community Manager
15 days ago
M
mammuthusNew member
asked in Your account, favorites and playlists

How to remove account?

I want to remove my user account permanently. How can I do that?

1
Jaime.
Community Manager
15 days ago
A
Anonymous
asked in Your account, favorites and playlists

security

I keep getting sign in attempts on my account. You email me saying that someone (mainly in US) is attempting to log in.I had this recently where someone actually actually got into my account and kept changing the songs I was listening to.I since changes my password but still getting people trying to log in.Do you not have any security measures?I have been with you for many years but very close to moving to Spotify.What is going on with your security?

2
GropplerZorn
Deezer Legend
16 days ago
L
lui gNew member
posted in Your account, favorites and playlists

Wrong Song

Hi, I have a premium account and everytime i try to play the song 4419 by Strays Kids another different song from a different artist starts to play. The artist page, the album, nothing changes, it's looks like it's the song it's supposed to play but it isn't. It's from a total different artist. I've tried to listen to this song (4419) from different accounts and both online and offline but nothing seems to work. Please help :(

1
Jaime.
Community Manager
16 days ago
T
tj alienNew member
asked in Your account, favorites and playlists

logging in issue

i have tried all the trouble shooting issues downloaded and reinstalled the app maybe 10 times already for some reason i cant log into my acc on mobile. even after i linked my facebook acc to try and log in with either my gmail or my facebook not one is working.first started with i wasnt able to save anything to my playlist and next moment i could not log back in please advise. very frustrating. thanks

6
Zayn-T
Deezer Legend
17 days ago
A
alex5908New member
asked in Your account, favorites and playlists

Can't login to deezer

Hello everybody,I  can’t remember both passwords - neither to my deezer account nor to gmail account with which my deezer account is associated with.How shall I restore my deezer account? 

1
bluezzbastardzz
Deezer Legend
18 days ago
M
Mathias VanderborghtRoadie
asked in Your account, favorites and playlists

Deezer family

Why has my subscription changed from Deezer Family to Deezer premium? My wife and kids have to make an own account in order to be able to listen to their music. And I, as admin, can not change to their profiles. 

1
dee_dirk
Deezer Legend
19 days ago
S
Souter83Groupie
asked in Your account, favorites and playlists

why do I get suggested songs in my playlists on Deezer

I have noticed songs in my playlist I did not add. If I go to the list I have the option that Deezer should not suggest this song. There should be an option to disable suggestions for my playlists

9
bluezzbastardzz
Deezer Legend
19 days ago
L
Lil kentGroupie
asked in Your account, favorites and playlists

мой релиз попал в чужой профиль артиста

Доброго времени суток, не могли бы вы создать мне карточку артиста. Т.к. Мои все треки попали другому человеку https://www.deezer.com/en/artist/87559642Мой трек: LIL KENT - Я парю

5
Jaime.
Community Manager
21 days ago
B
bevaNew member
asked in Your account, favorites and playlists

combine accounts

If My brother have an account in family plan and I wanted to join him, but without loosing my playlist, how can I do it?

1
dee_dirk
Deezer Legend
21 days ago
S
scotticaGroupie
posted in Your account, favorites and playlists

avcount

Been paying on my account.   And I have not been able to use it. The last 2 months atleast won't load. Keeps saying almost there.  But never does. I'm a bit discount.  Been with u for ages. Never had issues until now

1
Yula
Community Manager
22 days ago
N
noelogicRoadie
asked in Your account, favorites and playlists

birthday playlist

It's my birthday today. I received a notification about birthday playlist, but I think I didn't click it, just opened Deezer instead.Is there any place I can see this playlist now? ;(

1
Yula
Community Manager
24 days ago
S
Sean.DuyvestynGroupie
asked in Your account, favorites and playlists

Inappropriate content in a curated playlist

Hi team,I was just listening to the 100% The Wiggles playlist and up popped a song that wasn't from The Wiggles. Worse than that it was content that I think was inappropriate for a playlist targeted at small children, Up butt coconut (extended dance remix). In reviewing the playlist it says the last update was 12 months ago. See the attached screenshot.What can be done to address this issue?Regards,SD  

7
M
25 days ago
A
ataraxia11One hit wonder
asked in Your account, favorites and playlists

My top August playlist is not there

So this month, I’m not seeing my top August playlist, and actually my top July playlist disappeared about 5 days before August ended. Anybody else having this issue and how to fix it?

3
S
26 days ago
R
Renate ColeNew member
asked in Your account, favorites and playlists

my transferred

Where are my transferred playlists

1
GropplerZorn
Deezer Legend
26 days ago
M
Marco MigliaccioGroupie
asked in Your account, favorites and playlists

notifications

I dont want notifications I removed them but i still receive

1
Jaime.
Community Manager
26 days ago
D
Daniel WerrebrouckGroupie
asked in Your account, favorites and playlists

ik wil mijn abonnement verlengen

Ik kan mijn abonnement niet verlengen 

1
Lethe
30 days ago
T
TheHateClubNew member
asked in Your account, favorites and playlists

Deezer for Artists - Pending Artist Channel Claim

Hi guys, I’ve applied to claim my artist profile twice, the first time it was denied and the 2nd time around the application has been pending for 2 months with no updates. Is it possible to get help regarding claiming my Deezer for Creators account? Here’s my band’s link on Deezer - https://www.deezer.com/us/artist/12089088 Please let me know what needs to be done in order to expedite the process. Got all the proof of ownership that is necessary. Thank you, Alex

2
T
1 month ago
I
Ice_machinEOne hit wonder
posted in Your account, favorites and playlists

Bombarded with "having problems signing in" emails

Hello,A few days ago I noticed that there are too many authorized devices on my account including an unknown phone, so I de-authorized all of them and changed my password, ever since doing that, I’m being bombarded with emails like someone’s trying to log in with an older password.How can I stop that bombardment of emails?Thank you.

7
dee_dirk
Deezer Legend
1 month ago
R
ReitherGroupie
posted in Your account, favorites and playlists

Family Mix not available

All my family members have their own favorite tracks, and yet, I still don”t see any Family Mix on my iPhone using the app. Why is it so tugged away? Family Mix is the main reason I chose Deezer over Apple Music. We want to use it while driving, hearing everyones favorite tracks.  The marketing states:”All Family members can launch the Family mix for a shuffled selection of favorite tracks from all Family members. Perfect for road trips.”

6
R
1 month ago
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