lost account

Forum|Forum|20 days ago
August 18, 2026
4 replies
29 views

Hi !
I recently wanted to log in on my old 2008 Deezer account, and when logging in, the system asked me to create a new profile, so it seems that my previous one was deleted. I have not touched it for a couple years.
‘is there any possibility to recover my playlists / albums ?
same @ and same username.

thanks !

Best answer by Nina Nebo

Hi @flowerpowouer !

You likely used a different login method or email address, which caused Deezer to spin up a brand-new profile instead of opening your library.

Log out completely:
Sign out of the current session on your app or browser.

Check alternative emails:
If you have multiple email addresses, test logging in with each one individually.

Verify login method:
If your old account was tied to Facebook, Google, or Apple ID, make sure you click that specific social button rather than typing an email manually.

Reset your password:
Go to the Deezer Password Recovery page and enter your old email address to see if it triggers a reset email. Receiving the email confirms that specific address holds your real account.

Nina NeboAnswer

Superuser

Hi @flowerpowouer !

You likely used a different login method or email address, which caused Deezer to spin up a brand-new profile instead of opening your library.

Log out completely:
Sign out of the current session on your app or browser.

Check alternative emails:
If you have multiple email addresses, test logging in with each one individually.

Verify login method:
If your old account was tied to Facebook, Google, or Apple ID, make sure you click that specific social button rather than typing an email manually.

Reset your password:
Go to the Deezer Password Recovery page and enter your old email address to see if it triggers a reset email. Receiving the email confirms that specific address holds your real account.

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

F

flowerpowouerAuthor

One Hit Wonder

Hello !
Thank you for your reply, however, as mentioned in my initial post, the same username and email address have been used.. Hence the initial question ..

Nina Nebo

Superuser

Hi @flowerpowouer

We are open forum and don't have access to your account to see why you can't log in so you need to contact Deezer support .

https://support.deezer.com/hc/en-gb/requests/new

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

J

jerrygen

Hitmaker

Hi @flowerpowouer !

You likely used a different login method or email address, which caused Deezer to spin up a brand-new profile instead of opening your library.

Log out completely:
Sign out of the current session on your app or browser.

Check alternative emails:
If you have multiple email addresses, test logging in with each one individually.

Verify login method:
If your old account was tied to Facebook, Google, or Apple ID, make sure you click that specific social button rather than typing an email manually.

Reset your password:
Go to the Deezer Password Recovery page and enter your old email address to see if it triggers a reset email. Receiving the email confirms that specific address holds your real account.

Thanks Nina, this helps me also.

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