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One Hit Wonder
SiennaB.
One Hit Wonder
August 30, 2026
Answered

The same song plays during snippets of songs.

I’ve tried fixing this issue but have yet to figure it out. Every time I click on a song to hear the 30 second snippet of it the same song plays for all of the songs I try to listen to. It’s so annoying because the song isn’t even good. Anyways I need help figuring it out.😔

Jaime.Deezer
Jaime.DeezerAnswer
Community Manager
August 31, 2026

Hi ​@SiennaB. have you tried to clear the app Cache?
On Mobile: Go to Settings (gear icon) ➔ Data & Storage ➔ Select Clear All / Clear Cache.
On Desktop App / Browser: Log out, clear your internet browser's cookies and cache, and restart.

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1 reply

Jaime.Deezer
Community Manager
Jaime.DeezerAnswer
Community Manager
August 31, 2026

Hi ​@SiennaB. have you tried to clear the app Cache?
On Mobile: Go to Settings (gear icon) ➔ Data & Storage ➔ Select Clear All / Clear Cache.
On Desktop App / Browser: Log out, clear your internet browser's cookies and cache, and restart.

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