Troubleshooting

I do not see anywhere on this app to select one of my playlists. This can’t be by design could it?

Bonjour Il y a quelques mois, j'ai mis en favoris l'album "autour de Nougaro " de Jean Andreu. Je le vois toujours, mais impossible de l'écouter. J'obtiens le message Que se passe-t-il ? (Les autres fonctionnent normalement) Merci

Hello, Iff I add a song to my Favourite Tracks it will not download the song. normally i could trigger the download by force closing the app but that doensnt work anymore. I tried removing my Favourites from my downloads, and then redownloaded the list, and that actually did download the tracks that weren't downloading before, but whenever I add something new to the list again it will still not download the track. my phone is a Poco F3, android 12deezer app version is: Beta 7.0.12.25 (sorry for my bad english😅)

When trying to start „My Flow“ with Alexa, Deezer plays the song „My Flow“ (Gottinari, Miirage) instead of the flow. How can I fix this?

The app crashes when I try to cast to Google Nest Audio. The speakers chime as if the connection is established, but the app then crushes immidiatelly. Already tried logging out, cleared the cache, re-installed the app, rebooted phone (Galaxy S21) - all to no avail. Apart from the above, I love Deezer, so please help to tackle this!

This was first brought up in but was mistakenly closed as a regional access issue. I’m in the U.S. and this is functionality that used to work (i.e., the Deezer Alexa skill used to be able to play song by particular artists). My guess is that Amazon Alexa has recently changed the APIs and that the Deezer Alexa skill hasn’t been updated to support the new distinctions that Alexa is making between general music, artists, and genres. Backing up… the problem is that one can no longer say “Alexa play songs by the Grateful Dead” (with Deezer set as the default music skill) -- this is because Alexa has segregated artists and genres out from just standard music requests (probably as an attempt to drive more people to using Amazon Music). The previous ticket/thread on this noted that Deezer’s skill cannot be assigned as a listener for artist/genre requests (so now only works if you say “Alexa plays songs on Deezer”). This limitation greatly reduces the functionality of the Deezer Alexa skill (w

On my iphone 11, when I play Favorites with the download button on, about a quarter to a third of the tracks played are not in my Favorites and Deezer is trying to download songs. Does anyone know how to fix this? Many thanks

I am new to Deezer on Xbox and when I first installed and played it everything worked fine but recently if I turn it on it'll play maybe three songs or four songs and it then jumps forwards or backwards and then plays three songs and then after that it'll jump in the previous Direction so if it went forwards then it will jump forwards again and play the same three songs no matter what I do I cannot get this to stop I've uninstalled it I've signed out multiple times it doesn't matter if it's on random it doesn't matter if it's on repeat all it just does this over and over again and I don't know how to fix it. Also when playing deezer are in the car if I turn the car off it restarts the song that was playing when I turn it back on. every single time the car is turned off. it was not doing this previously so I'm not sure what has changed.

I’m using iOs on an Xs, system version 15.6.1 The app stops playing when the screen turns dark. I removed the app and reinstalled it. The problem was gone for a few days but now recurrs.

Fix my player please this the 2nd time this is happening listening mode is stopping me from playing my music

Ik krijg sinds vandaag ineens de melding: kan pagina niet laden. Weet iemand een oplossing? Heb al gekeken naar de machtigingen voor de app. App afgesloten en opnieuw gestart. Telefoon opnieuw gestart. Uitloggen lukt ook niet. Opnieuw downloaden wil ik liever niet. Dan raak ik dingen kwijt las ik Groetjes esmé

Hello there... After latest update, application doesn't work on my phone... It just cannot load anything... I have deezer premium… Please tell me what to do? Best regards, Marina

Non riesco ad effettuare il pagamento per fare deezer premium, cosa posso fare ?

MY b&O app does not play songs from my deezer account, I have tried to log out and in but this did not work

Hi, I'm a regular listener to That UFO Podcast but for the last 2 months I have not been able to listen. Every time I try it says Error: failed to play. I have uninstalled and reinstalled the app numerous times. Deleted the cache, all the usual stuff and still not working. Can someone help me please!?

Hi On my iphone, I play different playlists, but one of them always takes over.What can I do d ?

Hello, when i connect my Bluetooth earbuds and try to listen music, what happens is that the pitch and the speed of the song starts randomly changing, and this only happens on deezer app, and not when listening to anything else. Also only happens with any Bluetooth earbuds, and not with non wireless ones, but again, they do work for other apps. Do you have any suggestions or maybe solution? Thanks!

I see deezer now has flow “modes” -like party/chill/focus etc…. Great idea, but how do I select what flow mode I want when I am driving and using android auto? There is just a flow button. I know I can use my phone to select a mode but not ideal considering that I am driving.

Hello, I have two of the latest Eclipse Tv’s with LG panels (2022) and also Harmony with LG panel, I’m running the latest update the App appears to work and show the tracks playing, but it just doesn't give any sound…. I’ve tried logging out and re-installing app, factory rest on LG panel, still no joy though other music apps work fine, just not deezer! Please help, any ideas?

In-car screen no longer displays album art work since last Deezer update. Please can you investigate if the last software update has corrupted the album art work transfer from my iPhone 8SE 2020 to the in car entertainment on a Peugeot 108. This is a USB connection that has worked since I purchased the car 18 months ago. The failure coincided with your last update but not the IOS update that occurred weeks before.

There are more than 2000 songs in the playlist and I have several of them, how can I know where I put each song? Because right now I'm going through playlist after playlist to delete a song I don't want, and it's annoying and difficult. Please make it possible to associate every song with the playlist I put it in.

Self explanatory from the title: where are the Windows 10 Deezer app release notes?

Hi there, Since the last update of my iOS App, all my downloaded music and playlists have been deleted. But still have it in my flow.... I tried to delete the app and install it again but still the same... Anyone having same troubles ?

Going into the app today it won't load my profile and asking me to 'Secure my account', but when I go to page adding my email and password it just says 'error occurred', password correct as i have logged in here ok. What do I do??

Can I install my deezer account app on my HP laptop?