Hello @Deezer Tamilan” 

What is your device? Which version of Deezer do you have? Do you have SD memory card on your phone? 

Thanks

Device : Windows - PC

App Version : Deezer (Latest Version)

Hey @Deezer Tamilan ! 

Perfect, everything looks fine in our system, so it could be related to your Windows Desktop App. 

Please make sure that

• Your Windows System is up to date.
• Your Antivirus software is not blocking/limiting Deezer in any way.
• The energy saving option for Deezer is deactivated.
• Deezer is installed in the default location (not moved manually).

Once you checked this and the problem persists, please uninstall the Deezer App, delete temp files (Windows Button -> Search “Delete Temporary Files” -> Remove files), reinstall the app and try again.

Should you still have issues, please let me know.

@Deezer Tamilan @Johnathan Finotti 

If the version from the Microsoft Store is in use:
It might help to download and install the app directly from the deezer server:
→ https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.510

Thank you @dee_dirk !