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Answered

Slow Downloading For My Account

  • 4 February 2023
  • 5 replies
  • 136 views
Deezer Tamilan
Rank

I’m Using Deezer From Past One Year. All It Works Like A Charm.

But, Suddenly Past One Month Slow Downloading For My Account.

I’m Unable To Download Songs. All Are Super-Slow. It Takes Nearly 30 Minutes For Completed.

Fix This Issue!

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Best answer by Johnathan.Deezer 6 February 2023, 12:31

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Deezer Tamilan
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5 replies

Johnathan.Deezer
Userlevel 5
Badge +6

Hello @Deezer Tamilan” 

What is your device? Which version of Deezer do you have? Do you have SD memory card on your phone? 🤔

Thanks

JohnathanF
Deezer Tamilan
Rank

Hello @Deezer Tamilan” 

What is your device? Which version of Deezer do you have? Do you have SD memory card on your phone? 🤔

Thanks

Device : Windows - PC

App Version : Deezer (Latest Version)

Deezer Tamilan
Johnathan.Deezer
Userlevel 5
Badge +6

Hey @Deezer Tamilan ! 

Perfect, everything looks fine in our system, so it could be related to your Windows Desktop App. 💻

Please make sure that🕵🏼

  • Your Windows System is up to date.
  • Your Antivirus software is not blocking/limiting Deezer in any way.
  • The energy saving option for Deezer is deactivated.
  • Deezer is installed in the default location (not moved manually).

Once you checked this and the problem persists, please uninstall the Deezer App, delete temp files (Windows Button -> Search “Delete Temporary Files” -> Remove files), reinstall the app and try again.

Should you still have issues, please let me know.😊

JohnathanF
A

@Deezer Tamilan @Johnathan Finotti 

If the version from the Microsoft Store is in use:
It might help to download and install the app directly from the deezer server:
→ https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.510

Johnathan.Deezer
Userlevel 5
Badge +6

Thank you @dee_dirk ! 👌🏽

JohnathanF
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