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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?

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126 replies

Jeg ønsker frå dags dato å si opp mitt abonnement. Mvh Dan E. Stangeland

Userlevel 7
Badge +7

Hi @danestan please check the info above in order to cancel your subscription. Or you can contact our Deezer Support Team and request it to one of our agents.
Thanks :)

 

Please i wanna cancel my subscription, why is it so hard

Userlevel 7
Badge +7

Hi @Alif Yusof you can cancel following the instructions on this page or contact our Deezer Support Team and request the cancellation to one of our agents.

Thanks :)

Hoe zeg ik mijn abonnement op 

Userlevel 7
Badge +7

Hi there @Lander 

Apologies for my reply in English - Dutch isn't supported here yet.

Please find more info above :thumbsup_tone2:

Как отменить подписку?

Hi,

My Deezer free trial ends on the 4/10/2020 I’ve been trying to cancel my subscription on the app & online and it won’t let me. 
What should I do? 

I need to cancel my account. The user experience is absolutely horrible. You guys need to make some serious improvements and make it more user friendly.

Userlevel 7
Badge +7

Hi @YAUHENI please check the info above in this page and follow the steps to cancel your subscription.
Thanks :)

Userlevel 7
Badge +7

Hey @femi106 

Thanks for coming here and letting us know. Please reach out to our support team if the information above doesn't help you :thumbsup_tone2:

Userlevel 7
Badge +7

Hi @Ericmurphy4371 I am sorry to hear that. Please check the info above in this article in order to cancel your subscription. Otherwise you can contact our Deezer Support Team :nerd:

Deezer uygulamasını iphone'dan indirdim.Fakat şuan android kullanıyorum.Bir iosa erişimim yok. Nasıl iptal edebilirim

Userlevel 7
Badge +7

Hi @Ceren I have checked in our system and since you have a subscription via apple you will need to do the following in order to cancel your subscription:

Please follow these steps to cancel your subscription on your iPhone or iPad
* Go to Settings > iTunes & App Store
* Tap your Apple ID at the top of the screen
* Tap View Apple ID. You might need to sign in or use Touch ID
* Tap Subscriptions
* Tap the Deezer subscription. If you don't see a subscription but are being charged, make sure that you're signed in with the correct Apple ID
* Use the options to cancel your subscription. Once you cancel, your subscription will stop at the end of the current billing cycle

Let me know how it goes.:nerd:

Userlevel 7
Badge +7

Hi @Michał Pranszke please get in touch with Vodafone DE support and they will be able to cancel the subscriptions they have control of it.
Thanks :)

I paid with  Internwt Operator Vodavone i used this number +49 172 5649492 germany is there any possibily to cancel the subscribtion?

How do I cancel my subscription??

confirm button doesn’t work when I try to cancel. I click and nothing happens. that’s great.

Good day 

 

I want to unsubscribe. Could you kindly advise what I need to do. Thank you

 

Regards,

 

Noelene 

Userlevel 7
Badge +7

Hey @kmlemmo@hotmail.com please check the info in this page in order to cancel your subscription. If not please contact our Deezer Support Team and one ofour agents will help you.
Thanks :)

Userlevel 7
Badge +6

confirm button doesn’t work when I try to cancel. I click and nothing happens. that’s great.

If it’s in Apple system, then this behaviour is normal. Cancel with Apples.

Userlevel 7
Badge +7

Hi @NoeleneMac please check the info above in this page in order to cancel your subscription.

Thanks :)

Userlevel 7
Badge +7

Hey @Pete Lorenzo please contact our Deezer Support Team and one of our agents will be able to help you with the cancellation.
Apologies for the inconvenience.

Userlevel 7
Badge +7

Hi @Heviukko I am really sorry that you are experiencing problems with the app.
If you want to cancel your subscription please get in touch with our Deezer Support Team and one of our agents will help with your request.
Apologies for the inconvenience.

Now the Deezer subscription ends. I can't sign in on any computer, not google chrome or Firefox browser. And it doesn't even help to reset the password or update to the latest version of the program or remove browsing skills from the browser. Clear history, cache and other data nothing helps. Each time you will be notified Your details are incorrect. Please try again. What do I do with a service that doesn't work like it should? Only the tablet and iphone work. I have 4 computers none of them work. So I will stop ordering immediately. Otherwise it would be ok because Hifi sounds, but when you have such problems and try to do whatever the problems do not go away. Could you end my order right away with the latest invoice I don't want to pay.

thank you

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