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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?

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how do i cancel my deezer hi fi subscription? I subscribed on your site, but I can't find where to cancel

I created my account to try the free trial with Fitbit. I then forgot about cancelling the account before it charged me. I went to cancel it and it tells me I don’t have an account. I had to recreate the account. But when I do it tells me I don’t have a subscription. 
I have tried both emails, my google, my phone number, and my Facebook. And all of it tells me I don’t have an account or subscription. 
has anyone else run into the problem? I just want to cancel the account without canceling my credit card.

Userlevel 7
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Hey @tljarman I have checked in the system and the subscription was cancelled and will remain active until the current period ends. After that it will turn into free and no further payments will be processed.
thanks :relaxed:

I want to cancel my subscription 

I've looked at other posts and found a link to take me to a site were I can do it BUT when I click on it it says I'm not authorised!!

Someone help!!!!

 

Userlevel 7
Badge +7

Hey @sahhsiais please contact our Deezer Support Team and one of our agents will help you with the cancellation.
Thanks :)

Basically, 

 

I used my card for the 3 month trial but cannot access the account anymore. I want to cancel this trial but how can I if I don't even have access to the account

 

Forgot my password doesn't send an email to me to reset the password and Yes I have checked spam

Userlevel 7
Badge +7

Hey @kmlemmo@hotmail.com please check the info in this page in order to cancel your subscription. If not please contact our Deezer Support Team and one ofour agents will help you.
Thanks :)

How do I cancel my subscription??

Userlevel 7
Badge +7

Hi @Татьяна.Алсаева please check the info in this page and follow the steps to cancel your subscription.
Thanks :)

Please cancel Deezer HIFI subscription, my son switched to this subscription by mistake.
Userlevel 7
Badge +7

Hey @Siphosethu above in this page you’ll find all the information on how to cancel your subscription or you can request directly to our Deezer Support Team :nerd:

Please unsubscribe from deezer app

Userlevel 7
Badge +7

Hi @NoeleneMac please check the info above in this page in order to cancel your subscription.

Thanks :)

Good day 

 

I want to unsubscribe. Could you kindly advise what I need to do. Thank you

 

Regards,

 

Noelene 

Userlevel 7
Badge +7

Hi @danestan please check the info above in order to cancel your subscription. Or you can contact our Deezer Support Team and request it to one of our agents.
Thanks :)

 

Jeg ønsker frå dags dato å si opp mitt abonnement. Mvh Dan E. Stangeland

this should help: 

 

How to change my deezer premium to deezer free

Userlevel 7
Badge +7

Hi @Olddog101 if you want to cancel your subscription you can follow the steps in the link below: 

Thanks:)
 

I want to cancel my subscription....HELP

Userlevel 7
Badge +7

Hi @ladymarion if you want to cancel your subscription please check the info above in this article or just contact our Deezer Support Team.
Thanks :)

I want to cancel my subscription 

Userlevel 7
Badge +7

Hi @Garcia Raymond above in this page you can find all the steps to cancel your subscription. If not, you can contact our Deezer Support Team.
Thanks :relaxed:

Userlevel 7
Badge +7

Hey @Joshua Kinderknecht please contact our Deezer Support Team and one of our agents will help you with the cancellation.
Thanks :)

Please cancel my account 

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