My Deezer account is being used by someone else

I'm having the same issue - every time a song ends I get this error even tho the only linked device is my phone which isn't using Deezer. Can you please reset all my logins? (Its insane a user can't do this themselves...)

Hi @César Cuchillas I have made adjustments in your account and also sent you a link via email. Please click on that link, reset your password and login again.
That should help :)

Hi @scott5507 I have done some maintenance in your account and also sent you a password reset link via email. Please click on the link, proceed to change your password and login again.
That should fix the problem :)

Hey @Adam Wright I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
Let me know if that works :)

Hi I seem to be having this same problem! Can you help me as well?

Hey @serena ryan @wbrfilho apologies for the inconvenience.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.

Hi Jaime, I’ve had strange activity on my account recently with songs coming up on my recent play which I don’t (or ever would!) listen to….I suspect my account has been hacked or something so I’ve reset my password. Is there any way of finding out where the account was used? I have no unknown devices appear on my account…...

Hi @MarcusPull I have updated your account and sent you a link via email. Please click on that link and proceed to reset your password. After that login again and let me know if that works.
Thanks :)

Hi Jaime, I already reset my password just before you had a chance to reply….I assume anyone who had access without my consent will now have to try to log in again? How do I find out who or where the account was accessed?

Twice now, since after I reset the password.

Hi @Alexandre Soares I have closed session in all devices where the account could be open and also sent you a password request link to your email. Please click on the link and enter a new password one more time. Then login again.
That should work 
Thanks!

Hi @Jaime., I have been a Deezer customer since 2012. In the last couple of days, I discovered that someone else (that I clearly don't know who) is using my account. I have already changed my password, and just to feel safer, even my email. There aren’t any other linked devices, but nothing changed: Someone else is still using my account. I can see it from the recent played songs and even on Last.FM, which is linked to my Deezer account. I’m really disappointed: We trust you and we are happy to pay you even to keep our data safe (and the fact that this could happen even to other tech-companies doesn’t justify it). Also, my “flow” that I have built in 9 years is completely destroyed. Now, it makes me listen to only songs that I don’t like. I ask you if is possibile to kill all the other sessions and make sure that no one else is using my account. Thank you.

Hi @Antonello Parzanese I am really sorry about this. Even if you changed email and password previously if there is another person who accessed your account and left that session opened it will still have access.
That’s why I have closed all session where your account could have been opened. And now if you proceed to reset your password again with the link I sent you via email and login again the problem should be fixed.
Thanks for being a valued user of Deezer and apologies again for all the inconvenience.