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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 868 Topics
  • 4,063 Replies

868 Topics

Z
Tiny Dancer
ziyasTiny Dancer
asked in Subscription and payments

refund

I just subscribed but I didn't like the service and I want to refund after I cancelled 

1
A
2 years ago
W
Tiny Dancer
wxitTiny Dancer
posted in Subscription and payments

Deezer not available in my country

For some reasons deezer just stopped working and is no longer available in Algeria, I tried using VPN but it doesn’t work, any fixes?

3
Noam Asulin
Deezer Legend
2 years ago
D
Tiny Dancer
Diana WamaiTiny Dancer
asked in Subscription and payments

Subscription

Hi there 👋🏿I would like to confirm if the subscription for Kenya has really risen from$2.99 to $10.99. Thanks.  

8
Jaime.
Community Manager
2 years ago
I
Tiny Dancer
IbraMustangTiny Dancer
posted in Subscription and payments

Charging my mobile Bill while not using Deezer

Hi

1
Jaime.
Community Manager
2 years ago
H
Runaway Baby
Holger WeissRunaway Baby
asked in Subscription and payments

Independent account vs. family mix

If a family plan is joined as an independent account, will that account contribute to the family mix? (In our particular case it would actually be a feature if it doesn’t.)

5
Jaime.
Community Manager
2 years ago
I
Runaway Baby
IskrenRunaway Baby
posted in Subscription and payments

deezer premium

Имам абонамент включен в мобилния ми план от А1. Реално няма.  

1
Jaime.
Community Manager
2 years ago
O
Tiny Dancer
Oleksandr KuznetsovTiny Dancer
posted in Subscription and payments

problem with my account

 

1
Yula
Moderator
2 years ago
C
Runaway Baby
Clare Duggan
posted in Subscription and payments

my playlist

Hi So for a few days my playlist wo t play. It days something to do with my subscription. My subscription is upto date and paid on the 24th of each month. I have a family membership and we are all the same.  We have redownloaded the app and tried all sorts.  Hoping to sort this as indont wanna go to Spotify or amazon. 

3
Yula
Moderator
2 years ago
V
Tiny Dancer
vlovlo1234Tiny Dancer
posted in Subscription and payments

family

Betalen lukt niet met opgraden naar family. 

1
Jaime.
Community Manager
2 years ago
R
Runaway Baby
Rock n Roll RubyRunaway Baby
posted in Subscription and payments

Downloading Playlist and subscription

I have deezer premium again for around a week. I am the only one using this. Somehow when I want to download songs and Playlists it tells me to get the family plan now. I am a paying customer and under my name it still says free....... This is frustrating because I make long drives and still can't use my account

1
Jaime.
Community Manager
2 years ago
P
Tiny Dancer
pitherslaurieTiny Dancer
asked in Subscription and payments

samsung offer code

Hello, I have an offer code from Samsung for 4months of deeper hifi it says the code is invalid?? The code has come direct from Samsung! Any help?

1
A
2 years ago
M
Tiny Dancer
marlengoghTiny Dancer
asked in Subscription and payments

Problem to set up premium

I can't set up premium with code from yettel. 

1
A
2 years ago
T
Runaway Baby
The Glorious SwisRunaway Baby
asked in Subscription and payments

my card was charged but my account is still deezer free

I recently moved to the united kingdom from American and bought Deezer premium, my card was charged but my account still reads Deezer free and will not let me access my downloads. I have verified I have payed for it and i am using the correct account, I've logged out and back in and it's still not working. Can I get my premium or atleast a refund?

1
A
2 years ago
F
fcard
posted in Subscription and payments

A network error occurred while checking the subscription - Family

Hi. I have a Deezer family account. My son is on my account and has selected to download songs to listen to while offline (not on Wi-Fi and he doesn't have data on his phone). Whenever he trys to use the Deezer app offline, he gets "A network error occurred while checking the subscription. The application will close." Why is this happening? It sort of defeats the purpose of listening to his downloaded songs while offline if he can't use the Deezer app. Could you tell me why this is happening? Thank you in advance.

12
Jaime.
Community Manager
2 years ago
M
Tiny Dancer
mthahzanTiny Dancer
asked in Subscription and payments

Legacy family subscription to new family subscription migration

I subscribed to the legacy Family plan (which allows 5 profiles) some time ago. I want to migrate to the new Family plan (which allows multiple accounts) with Hi-def. I have 2 questions about this. 1. How to migrate?On the Android app, if I go to "Change Plan" it's only showing me "Deezer Premium". I'm assuming it's because I'm kinda already using the family plan albeit the old one. How do I change my subscription to the new Family plan? 2. What happens to the profiles?There are several profiles already there in my legacy Family plan account. If I migrate to the new plan, what happens to them? Can they be migrated over to individual accounts?

1
A
2 years ago
S
Runaway Baby
SchakersRunaway Baby
asked in Subscription and payments

fake account

Appreciate some advice regarding 2nd account, attached to my main email address- *******@gmail.com. My registered account email-********@gmail.com has been active on family subscription for some time. *********@gmail.com is rarely used these days so decided to change details, its a concern to be informed of an active account already linked. ********@gmail.com does seem to be active, Unsure how it's happened but would prefer correct details on active subscription. Don't know how or what to do.  

1
Jaime.
Community Manager
2 years ago
S
Runaway Baby
seantasRunaway Baby
asked in Subscription and payments

New Zealand premium monthly subscription - NZD or USD?

The annual subscription in New Zealand is charged in USD (US$98.91) as per another thread, is the monthly subscription of $10.99 charged in New Zealand or US dollars?

2
S
Runaway Baby
2 years ago
C
Tiny Dancer
chiedozieagwuTiny Dancer
asked in Subscription and payments

Deezer free not available for my country

I have been using deezer free for years now because I can't afford to pay for music since my parents aren't really wealthy. Now all of a sudden it says its not available in my country(Nigeria). I just wanted to know if it was an error

1
bluezzbastardzz
Deezer Legend
2 years ago
M
Runaway Baby
Mykyta OpanasiukRunaway Baby
asked in Subscription and payments

Free Premium subscription for Ukrainians

Hi there! Thank you very much for supporting Ukrainians during the war. After Spotify, Deezer is like a breath of fresh air. I was given a Premium subscription until May 10. What will happen after this date? Will the premium continue?Also, as a student, I would like a student subscription to appear in Ukraine. Thank you for everything you do.

1
Jaime.
Community Manager
2 years ago
S
Tiny Dancer
spachiinaTiny Dancer
asked in Subscription and payments

refund

Hello!I am writing to you about a premium subscription. I took out a trial period and forgot to cancel it, thinking that I would receive a warning letter a few days before it ended. I would like to refund my subscription, as I am not quite happy with your service.Thank you.

1
A
2 years ago
M
Mybad13
asked in Subscription and payments

Price in Kazakhstan, Belarus and Georgia

Hello. Please, could you make Kazakhstan price like in Russia. Russia and Kazakhstan are ex-USSR countries. And people in these two countries have same yearly income. But for some reason Deezer in Kazakhstan have price in dollars. And this makes it too pricey. I know many people who want to start using Deezer. But because of the price, which is not appropriate to Kazakhstan salaries, they pirate music. If price will be like in Russia, they'll start using Dezzer immediately.

10
Yuri Be
Lover
2 years ago
D
Runaway Baby
DeniiugffffRunaway Baby
asked in Subscription and payments

Cancellation of subscription in Russia

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

64
R
Tiny Dancer
2 years ago
D
Runaway Baby
Dmitry KurkinRunaway Baby
asked in Subscription and payments

Блокировка аккаунта в России

Добрый день. В интернете обсуждается, что вы приняли решение заблокировать все аккаунты в России. Это действительно так и когда это произойдет? Официальную информацию о подтверждении/опровержении вы нигде не публикуете, что плохо по отношению к вашим пользователям. Спасибо.

4
R
Tiny Dancer
2 years ago
R
Tiny Dancer
RinatTiny Dancer
asked in Subscription and payments

Изменение стоимости подписки

Изменилась стоимость подписки Family. Раньше я покупал ее ежемесячно за 3$ с центрами. Сейчас она стоит в три раза дороже. Как вернуть старую стоимость?

1
A
2 years ago
M
Tiny Dancer
mcartoTiny Dancer
asked in Subscription and payments

Incorrect charge

Hi I 5 weeks ago change country from Ireland to Poland where deezer is cheaper. I've contacted with service and they sugested me stopped subscription and restart with new details.I changed country locator today log in to deezer, chose deezer hi-fi price was 20pln accepted payment but system charged me for 11 euro. 

1
A
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE