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constainm
One Hit Wonder
December 23, 2022
Answered

lost family account

  • December 23, 2022
  • 1 reply
  • 40 views

Hi

my family account is not working. Apparently I'm paying for tow subscriptions for same account 

my credit card was lost so my subscription wasn't renew on time. 
later i did however the renewed was on the premium but not on my family 

i want to renew my family and stop premium 

what should I do?

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      Best answer by Johnathan.Deezer

      Hi @constainm! 

      Sorry about it. 

      On that case you need to contact our Customer Care team, they can have access to your account and check what they can do to sorted it out.

      Please contact them on this link.

      Take cere.

      1 reply

      Johnathan.Deezer
      Ultimate Superstar
      Johnathan.DeezerAnswer
      Ultimate Superstar
      December 27, 2022

      Hi @constainm! 

      Sorry about it. 

      On that case you need to contact our Customer Care team, they can have access to your account and check what they can do to sorted it out.

      Please contact them on this link.

      Take cere.

      JohnathanF
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