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One Hit Wonder
Tomas Posada
One Hit Wonder
Oct 31, 2022 10:05 PM UTC

problem with account

Hello, i have a problem with my account. I had a subscription with tigo operator in colombia and when it asked me to update the account with the email, my premium account was deleted. I need it back. Can you help me? I had my account with my phone number.

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    2 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    Nov 2, 2022 2:29 PM UTC

    Hello @Tomas Posada please get in touch with our Deezer Support Team and one of our agents will be able to help.
    Thanks 

    Roadie
    futnuga
    Roadie
    Dec 13, 2022 4:58 AM UTC

    My premium account was stopped even after a payment was taken. I paid again, now all my playlists and saved items have disappeared. Why have I been given a new account?

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