Skip to main content

problem with account


Hello, i have a problem with my account. I had a subscription with tigo operator in colombia and when it asked me to update the account with the email, my premium account was deleted. I need it back. Can you help me? I had my account with my phone number.

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

2 replies

Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Community Manager
  • 5269 replies
  • November 2, 2022

Hello @Tomas Posada please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks 


  • Tiny Dancer
  • 1 reply
  • December 13, 2022

My premium account was stopped even after a payment was taken. I paid again, now all my playlists and saved items have disappeared. Why have I been given a new account?