Deezer in Trinidad and Tobago

Hi,

I’m trying to find “Trinidad” on list of countries but Deezer left it out.

Can Deezer fix that?

Hey @Iz Boos I can confirm that it is not is the list of countries at the moment.
Where you able to see the country on the list before?
Thanks 

Nope.

Thanks for the information and I am sorry that your country is not on the list. We are available in 185 countries and always looking forward to expand to more. However at the moment Trinidad and Tobago will not be included.
Apologies for the inconvenience.

I’m also from Trinidad and Tobago and this was always an issue for me as well. What’s the reason for not including our country? Simply saying “you won’t be included” is not good enough.

Hey @God Zeus I have asked the corresponding team if there is an update and as soon as I hear back from them I’ll let you know.
Thanks :)

I've been a paying Deezer subscriber for over 5 years and I'm in Trinidad and Tobago. Deezer placed me in Jamaica and the music selection is fine. I get local and regional music, not so much Latin music as the other community post about Trinidad and Tobago mentioned.

However, I'd like to try HiFi Family and I can't switch to that plan because my payment method (PayPal) is from Trinidad but my Deezer country is Jamaica.

I understand not having resources to manage another Caribbean country, even though Caribbean islands with smaller populations are listed, but can you add Trinidad and Tobago to the list to allow for payment method matching? We can be bundled in with Jamaica's music management.

Well you’d be lucky to still have the service. A couple weeks ago the service canceled my subscription that I have been using for many years without any issue whatsoever. I am pretty sure I was able to access the service from Trinidad and Tobago. I honestly could not remember that is was unavailable. As someone mentioned above I did realize at some point that my country was recognized as Jamaica. Not sure I put Jamaica as my country. I doubt. They have now informed me that the service is unavailable in Trinidad and Tobago. In any event it is passing strange that one of the larger economies of the Caribbean does not have access to this service. Very very strange to say the least. 
 

I love the service and I am quite disappointed and annoyed by this time of events. I maintain it makes ZERO sense that Trinidad is excluded given it’s economic size and similarity to the countless other Caribbean nations which have access. 
 

Deezer should fix this. Their competitors are on this market and see no reason why they should not be. 

Yeah I got hit with the SAME thing. I was confused when I was told how the app assumed that I was from Jamaica. Steups

don’t worry I plan to write them soon with a proper representation for our country. Our omission does not make sense or sit well with me. 

What is the payment method you all are using?

I use PayPal and when I attempted to trial Deezer HiFi some months ago I could not because the country of my payment method (Trinidad and Tobago) didn’t match the country in Deezer (Jamaica).

I expect I will run into the same issue you both got upon my renewal date.

Tried Paypal and normal card, and I couldn’t get to renew for nothing.

Haven’t tried back this month (money was shallow), so hoping November will treat me kindly.

I was using my usual credit card. As I mentioned I was using this service for several years without issue then they just rejected my payment this month out of nowhere. 

Just as a precaution I signed up for Spotify. I still have to transfer over my playlists.

Spotify does not have their family plan available in Trinidad and Tobago though. I use this plan from Deezer to have multiple profiles.

I hope Deezer can sort this out @Jaime. so that I can stay here.

1 month later after switching to Spotify I am happy to report that I am doing just fine. So Deezer’s loss.

I will say there are really only three thing i miss.

1. Deezer Flow. Spotify does not have an equivalent (Apple Music does BTW - I don’t use Apple because I don’t like how they integrate with the Sonos music system). I liked Flow as that continuously playing station based on my preferences. It was not perfect, but I liked it. But this is not a deal breaker. Spotify has a number of Daily mixes which are meant to give you long playing options based on the many dimensions of your taste.
2. Spotify does not yet have a Hifi option like Deezer. I subscribed to Deezer Hifi. On the bright side it should be coming soon. Also, to be honest I am pretty sure I would not be able to pass a test to distinguish between Hifi and Mp3. But I still liked knowing I had Hifi. Because this is largely psychological it again is not a deal breaker.
3. Finally, I believe on Deezer I could have played multiple streams at the same time. Pretty sure about that. Spotify is quite strict about that. Within 20 seconds of starting a stream somewhere else the first stream will stop. I understand why they would do this -as you can find multiple persons sharing accounts. They do have a family plan but it’s not available in Trinidad & Tobago. Again not a major issue because I hardly ever need to have two streams running at the same time. My wife uses Apple Music and she is happy with that.

In the end Spotify has been quite a worthy replacement. Decent user interface. They are much better on Playlists and Podcasts. There isn’t a big difference among the catalogues of the major services. So I can pretty much still find whatever I need to listen to. Honestly I am a happy camper still so goodbye Deezer.

May see you soon if you decide to serve Trinidad & Tobago again. Or maybe not - I might become way to settled to bother to change again.

This has also happened to me. After many years of use. 

Does that mean you've lost your deezer Playlist or can you copy it across?

Actually there are online services that allow you to transfer your playlists from one service to another. I started to use one but realized that you can only transfer I think 100 songs before you are required to pay - not sure if it was a monthly subscription or a one off fee. More likely the latter. When I got to the hundred song limit I just never bothered to pay. I did not have a whole lot of Deezer playlists so was not a major issue for me. 

Thank BushB, appreciate that info. Have a great day

I did a one time payment for FreeYourMusic to transfer my playlists and it worked well moving from Deezer to Spotify.

Note though, it did not populate the favourites list in Spotify, it created a new playlist. But I have everything over.

So there’s just no way to continue using Deezer at all if you’re from T&T? I really don’t want to have to swtich…
I did notice the whole JA/TT conflict with my card, but I’m running through the trial now using Profiles. Only other option for me is to use Apple Music because Spotify won’t allow family plans either. I really wish they didn’t decide to alienate the entire country who are trying to legitimately pay to use their service.