Skip to main content
One Hit Wonder
Aporben65
One Hit Wonder
December 22, 2022
Answered

upgrade to family plan

  • December 22, 2022
  • 2 replies
  • 184 views

I just upgraded to family plan today, but i can not see the change in my app. 

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
    Best answer by Jaime.Deezer

    Hi @Aporben65 there must be a problem with the upgrade via Apple.
    Please contact our Deezer Support Team as soon as possible, and provide a copy of the payment, and one of our agents will be able to check your account and help with your request.
    Thanks :)

    2 replies

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    December 23, 2022

    Hi @Aporben65 there must be a problem with the upgrade via Apple.
    Please contact our Deezer Support Team as soon as possible, and provide a copy of the payment, and one of our agents will be able to check your account and help with your request.
    Thanks :)

    One Hit Wonder
    Aporben65Author
    One Hit Wonder
    December 23, 2022

    Thank you for your response, I already chat with them and there not a solution. I have to request a refund and end the subscription with apple, wait 48 hr and then try to subscribe as a new user

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement