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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 868 Topics
  • 4,064 Replies

868 Topics

P
Runaway Baby
paul brittleRunaway Baby
asked in Subscription and payments

offer

you sent me an email offering me 12mouth subscription for 6.99 but it won't give me offer keep going to full price 

1
A
1 year ago
B
Runaway Baby
bradzolomonRunaway Baby
asked in Subscription and payments

Change of Plan

I tried listening to music and a message popped up asking me to subscribe to a different plan for 14.99 per month for 6 profiles, I am happy with my current 9.99 per month, how do I continue without being forced to change???

7
A
1 year ago
D
Tiny Dancer
danabutcher123Tiny Dancer
posted in Subscription and payments

can you please help get my music back

can you please help get my music back

8
Jaime.
Community Manager
1 year ago
E
Runaway Baby
Esteban ReynaRunaway Baby
asked in Subscription and payments

90 trial HiFi

Hi, how can I get the HiFi by 90 days, already paid for 1 year subscription 

1
A
1 year ago
T
Runaway Baby
Terragon Deezer LoversRunaway Baby
posted in Subscription and payments

Why should I stay ?

I’ve been a very long time user of deezer ( over 6 years) and recently I noticed their price has changed heavily! from  900 naira to  4000 naira monthly. I searched online and realised they increased their prices which made them change their currency to USD in Nigeria. Now the question is why should I remain using deezer when I can move to spotify and pay 900 naira monthly. I’m still getting the same music plays, artist, etc. I don’t care about the HiFi feature from deezer, I just want to listen to music and be happy. I hope you can give me a genue answer to pay over “900 X 4” monthly. 

3
A
1 year ago
A
Runaway Baby
andruhanRunaway Baby
asked in Subscription and payments

Deezer hifi family turkey

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

5
Jaime.
Community Manager
1 year ago
V
Tiny Dancer
Victor VerkhovinTiny Dancer
asked in Subscription and payments

Moving from Russia to Slovenia

Hello,My songs are missing from my account. I moved from Russia to Slovenija recently.Please help.

7
Jaime.
Community Manager
1 year ago
N
Runaway Baby
NafexST-1Runaway Baby
asked in Subscription and payments

making on of the deezer family Profiles independant

Hello, a friend owning a deezer family account has recently stopped renewing his family subscription. Thru access of the main profile, I have created a private account for my profile, with a new email and password.This is well but I want to upgrade to a Premium subscription in order to get full control of my Liked playlist. I can’t do this. « Manage account » doesn’t give me any option of subscription. Also, it does give me the possibility of making the account independent by entering new email and password. Which is weird to me because I have already done that. seems the profile is still dependent. how can i solve this problem? I just want to take my profile and make into a proper independent Premium account.   

1
Jaime.
Community Manager
1 year ago
Y
Tiny Dancer
yvonnegTiny Dancer
asked in Subscription and payments

Premium payments

I pay 11.99 a month.last 1 20th May 22 yet my account has gone to deezer free. I don't think so. Please restore as I'm paying for nothing. Not happy at all. 

1
Jaime.
Community Manager
1 year ago
M
Tiny Dancer
Marc MommersTiny Dancer
asked in Subscription and payments

Why don't deezer ,offer a partner account?

I should take a premium account , if there was a duo account. Family is way too big, and 2 times a premium is way too expensive . 

1
Jaime.
Community Manager
1 year ago
W
Runaway Baby
Warhoofd_9Runaway Baby
posted in Subscription and payments

20% raise in subscription without any notification!

Deezer, you did a 20% raise in subscription without any notification! regards, soon to be ex-Deezer subscriber

7
W
Runaway Baby
1 year ago
R
Tiny Dancer
Rio Ferdinand Flores GuzmanTiny Dancer
asked in Subscription and payments

How can I request a refund?

Today I woke up to the surprise that I made a purchase of $4.69, but the truth is that I had already canceled my Dezeer Premium subscription a long time ago, I am asking for a refund from Dezeer since the purchase was made automatically despite that I had already canceled my subscription

1
Jaime.
Community Manager
1 year ago
P
Tiny Dancer
PKrespoTiny Dancer
posted in Subscription and payments

subscription via mercado livre not activated

My subscription was working well, suddenly relogout and returned as free account. But in the ML my premium subscription is active and paid. Please help me to solve that.

1
Jaime.
Community Manager
1 year ago
T
Runaway Baby
The_AdebanjoRunaway Baby
asked in Subscription and payments

refund

Hi, I just accidentally paid for deezer premium which i don't want.Can I get a refund? 

1
A
1 year ago
F
Runaway Baby
Fionamack100Runaway Baby
asked in Subscription and payments

Service not received as expected

Hi thereI’ve been paying for a Deezer Family account service ($10.49 per month) for a year now but my account has never been upgraded (it has stayed as ‘Premium’). I would like to be refunded for all subscription amounts paid to date.  My user name is fionamack100 and associated email address is fiona.schulenburg@gmail.com

1
A
1 year ago
C
Runaway Baby
Clarty81Runaway Baby
asked in Subscription and payments

Downloading music to SD Card

Deezer yh you personally  Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music  No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded  Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con  I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP  my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for  I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too 

6
F
Tiny Dancer
1 year ago
J
Runaway Baby
Joanne.BowenRunaway Baby
asked in Subscription and payments

Payment issue

Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????  

23
G
Tiny Dancer
1 year ago
Ironback Jack
Runaway Baby
Ironback JackRunaway Baby
asked in Subscription and payments

schedule payment

Hello,  my payment to Deezer has failed today. (Indonesian resident. Indonesian bank) Is it possible to schedule payments at the start of the month (as things are tight and don’t want to lose my music)? kind regards

1
Jaime.
Community Manager
1 year ago
Y
Tiny Dancer
Yuri CostaTiny Dancer
posted in Subscription and payments

premium

I already pay for deezer premium days ago and still simple onecau you guys check it out for me please?

1
Jaime.
Community Manager
1 year ago
A
Runaway Baby
aluizsouza2Runaway Baby
asked in Subscription and payments

Help with my account

My account is Premium parter Globoplay in Brazil an my account show as Free aluizsouza2@gmail.com please resolve this asap 

1
Jaime.
Community Manager
1 year ago
D
Tiny Dancer
Day SandovalTiny Dancer
asked in Subscription and payments

app problem

The day before yesterday I paid my subscription and I have days without being able to hear my music 

1
A
1 year ago
A
Runaway Baby
Alley.BlountRunaway Baby
posted in Subscription and payments

Subscription

For last few months Deezer had been asking me to subscribe to it when me and my partner already pay 11.99 a month for it and have done for last few years 

5
A
Runaway Baby
1 year ago
K
Runaway Baby
kawasaki77Runaway Baby
asked in Subscription and payments

music showing as not downloaded

I have been in contact with Daniel . The problem has been reported. All of my downloads are now showing as not being downloaded. I have a fairly big music collection with Deezer and I have paid every monthly fee . This is annoying to the point that I will now cancel my subscription in full ifvit is not corrected soon. I use my phone and tablet as a form of relaxation . I can't seriously download them all a second Time only to lose them again after paying for them . So look can I please get a response??? That makes sense. 

3
Jaime.
Community Manager
1 year ago
D
Runaway Baby
DanyaRunaway Baby
asked in Subscription and payments

Subscription in Ukraine

Good day, I want to ask you, I heard on the Internet that for residents of Ukraine there is a free subscription with related circumstances with Russia.If this is true, can I get it? What do I need to show so that you believe that I am from Ukraine?

2
bluezzbastardzz
Deezer Legend
1 year ago
O
Runaway Baby
Owendavidrhys1985Runaway Baby
posted in Subscription and payments

Deezer premium

I've tried to resubscribe to deezer premium but it won't let me I've tried online and on the app but still unsuccessful, does anyone know how to resolve this issue please? 

7
Zayn-T
Deezer Legend
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE