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Subscription payment dispute

  • 5 January 2023
  • 3 replies
  • 74 views

Please advise on the charge of 17.99 on my card for the current subscription period as opposed to the usual 4.49 usd

 

Abdi

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Best answer by Jaime. 5 January 2023, 14:47

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Hi @Abdi.Adam subscription prices have changed in your country.
The new price for a Family subscription is USD$17.99
If you have any further questions please let us know.

Hello,

Why price increased so much??? 
I am not against to pay little bit more but price increased more that double! Why?

Hey @Sholpan Mulan Orazaly 

deezer has realigned itself and is concentrating on the major markets. The small markets (“RoW”) are no longer served with priority.... This happens automatically by adjusting the subscription prices to a uniform level. This means that the customers in the smaller markets are leaving deezer. This is intentional when you look at the financial reports.

Source:
https://www.deezer-investors.com/wp-content/uploads/2022/10/Deezer-2022-Investor-Day-Oct-4.pdf