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Subscription payment dispute


Please advise on the charge of 17.99 on my card for the current subscription period as opposed to the usual 4.49 usd

 

Abdi

Best answer by Jaime.Deezer

Hi @Abdi.Adam subscription prices have changed in your country.
The new price for a Family subscription is USD$17.99
If you have any further questions please let us know.

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3 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5244 replies
  • Answer
  • January 5, 2023

Hi @Abdi.Adam subscription prices have changed in your country.
The new price for a Family subscription is USD$17.99
If you have any further questions please let us know.


Hello,

Why price increased so much??? 
I am not against to pay little bit more but price increased more that double! Why?


  • 0 replies
  • January 15, 2023

Hey @Sholpan Mulan Orazaly 

deezer has realigned itself and is concentrating on the major markets. The small markets (“RoW”) are no longer served with priority.... This happens automatically by adjusting the subscription prices to a uniform level. This means that the customers in the smaller markets are leaving deezer. This is intentional when you look at the financial reports.

Source:
https://www.deezer-investors.com/wp-content/uploads/2022/10/Deezer-2022-Investor-Day-Oct-4.pdf