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Answered

My gift card dissapeared to due non available payment

  • 9 January 2023
  • 2 replies
  • 44 views
Micka Ouari
Rank

Hey , 

I added a gift card to my account and i just realised my bank account was empty , ( they take 0.01 $ to make sure to link a bank account to a deezer account 1 week later) 

So the payment got declined and i got sent back from premium to free deezer.

When i realised it , I added some founds but I couldn’t re-use the same gift card.

So I basicly lost 3 mounths and 3 weeks ‘-- 

Is there a way to re-enable my gift card ? 

If you could help me , you’d be amazing :) 

Micka 

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Best answer by Johnathan.Deezer 10 January 2023, 12:30

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2 replies

Johnathan.Deezer
Userlevel 5
Badge +6

Hey @Micka Ouari ! 

I hope you are well. 😊


As this case is on payment side, please contact our Customer Care Team and they can help you on in. 👌🏽

 

Take care.✌🏼​

JohnathanF
Micka Ouari
Rank

yeah , 

Before you replied I talked to one of the members of the team  through chat , 

Apperently that person is already talknig to the customer care team or is about to , don’t want to spam , so i’m waiting for her answer . 

 

Anyways , Thanks a lot 

 

take care :) 

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