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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 865 Topics
  • 4,058 Replies

865 Topics

M
Runaway Baby
mustmanRunaway Baby
posted in Subscription and payments

Price Increase

Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

69
A
Tiny Dancer
1 year ago
C
Runaway Baby
chewie_nzRunaway Baby
asked in Subscription and payments

paying via google play subscription?

Hi there, FAQ says that paying via google play subscription method is available for my country (new zealand) but doesnt show when I go to change payment method

3
Superschlumpf
Deezer Legend
1 year ago
V
Tiny Dancer
Vibha BhujbalTiny Dancer
asked in Subscription and payments

subscription

Hi, I have a subscription that I want to cancel but I forgot my account details and I have to pay over 24 dollars a month. Can u plz help because I don’t use deeper anymore waste of my money forever 

3
A
1 year ago
E
Runaway Baby
eslammansour95Runaway Baby
asked in Subscription and payments

Deezer Premium Subscription

Hi deezer team, You sent me mail that I got a free 6 months deezer premium but when I login to my account you say this offer not available in your country 😑 How it could happens 🤔 !?

1
Superschlumpf
Deezer Legend
1 year ago
S
Runaway Baby
Shymaa.AlzayatRunaway Baby
asked in Subscription and payments

Subscription

How tochange my payment method from apple to direct on deezer 

1
Superschlumpf
Deezer Legend
1 year ago
L
Runaway Baby
lilieBenRunaway Baby
posted in Subscription and payments

Issue with my trial plan

Hello Deezer team, Recently I bought a new phone with a free trail plan with deezer for 4months.I correctly start it 2days ago but since today My plan was cancel with any reason. Could you let me know what is the problem please !?Thank you Bonjour l'équipe DeezerJe viens d'acheter un nouveau téléphone avec inclu dedans 4 mois d'essai Deezer. Je l'ais correctement activé il y a 2j mais depuis cet matin je suis repassé en gratuit sans raison.Pourriez vous me dire quelle est le problème svp ? Merci à vous 

1
Superschlumpf
Deezer Legend
1 year ago
L
Runaway Baby
lorayRunaway Baby
asked in Subscription and payments

The subscription is expensive

I was once subscribed to your service sometime this year (2019) and was paying $5.99, which was a reasonable price for me being a college student. I cancelled my subscription recently because I was changing my payment option. However, when I tried to resubscribe, I am now being asked to pay $9.99. This is definitely out of my price range and I’m disappointed that the price changed without me being notified about it (unless there was some promotion going on that I was not aware of). I live in Jamaica and $9.99 when converted to my currency is way too much for me. My country cannot benefit from the student plan option so I am left without the subscription all together. Can you help at all with this? Thanks much for your response!   Lori

2
1
Tiny Dancer
1 year ago
M
Runaway Baby
Micros49Runaway Baby
asked in Subscription and payments

deals

Deezer continues sending me deals but they say I am not eligible, they won’t say why.  I’m not paying $9.99 or $14.99 when they are offering a $5.99 deal.  What’s their problem?  

5
Superschlumpf
Deezer Legend
1 year ago
M
Runaway Baby
martinaprandiRunaway Baby
asked in Subscription and payments

costo abbonamento

Ho notato che l'importo dell'abbonamento che mi viene scalato automaticamente dal conto ,è aumentato.Non ho ricevuto nessun avviso circa il cambio di costo. Chiedo gentilmente spiegazioni  Cordiali saluti 

1
Jaime.
Community Manager
1 year ago
S
Runaway Baby
S.HelderRunaway Baby
asked in Subscription and payments

my monthly payment is declined by deezer

Now for 6 months ive been asked twice a month, to pay my subscribtions.I pay once a month…. and im fine.now a sudden Deezer declined my payment.for this month.whats going on?and why am I paying for 3 devices subscribtions while I use one? 

3
Jaime.
Community Manager
1 year ago
I
Runaway Baby
Iena PlinskyRunaway Baby
asked in Subscription and payments

Unknown debit Deezer Europe Asnowd

In the last 2 months I have been charged € 4.99, on top of the normal subscription fee of € 10.99. Do you know what it is and how to eliminate it?

3
Superschlumpf
Deezer Legend
1 year ago
N
Runaway Baby
Natasha PaninaRunaway Baby
asked in Subscription and payments

Change country without cancelling a current subscription

Hello,I have about 9 months left of my year-payed Premium acccount. For some time I have been living in another country. Is it possible to change countries without having to cancel my current subscription? Is it strictly obligatory to provide a new payment method of my new country when changing countries? Many thanks in advance for help

6
N
Runaway Baby
1 year ago
F
Runaway Baby
faz.dabiriRunaway Baby
asked in Subscription and payments

i would like renewing my subscription like i had from before

I would like to renew my subscription as like from day one which i had same amount pls fix it  

1
Zayn-T
Deezer Legend
1 year ago
A
Runaway Baby
AngeCass04Runaway Baby
posted in Subscription and payments

Complaint

I have used Deezer for just under 30 years, albeit, some of it has been using a free account.For over a year now, I have subscribed monthly to Deezer using premium and paid a monthly subscription of 129 baht. Unfortunately, my bank card got stolen a few weeks ago so I had to cancel card and get a new one. I forgot to upload my new card details so my subscription was cancelled.I tried to reactive my account but they are now charging three times the amount. I was originally paying 129 baht per month in Thailand but this has not increased to 380 baht per month, which is three times the amount. I messaged them saying I would not pay their new amount as as Spotify is only charging 129 baht per month. I got a reply saying that they are competing with global giants (which I thought would be Spotify) and no apology and they were more than happy for me to leave. I have created many playlists over the years so I asked them for copies of my playlists and this took five days for them to copy scree

4
A
Runaway Baby
1 year ago
K
Runaway Baby
KotelRunaway Baby
asked in Subscription and payments

Здравствуйте как вернуть средства за подписку?

Здравствуйте как вернуть средства , а то я на Украине и денег не особо нету

1
A
1 year ago
A
Runaway Baby
Amy StewartRunaway Baby
asked in Subscription and payments

account issues

I switched my account to family plan I can’t add anyone because it’s says my husband is on a free account?

7
A
1 year ago
T
Tiny Dancer
TimtombooTiny Dancer
asked in Subscription and payments

Charges

I noticed two charges of 900 and 1058.40 naira on the 26th and 28th April 2022 respectively. I have also already been charged for May 2022 so I need to know what the double charge is for.Thanks

1
A
1 year ago
J
Tiny Dancer
Julieta QuirozTiny Dancer
asked in Subscription and payments

ayuda con mi subscripción

The mail registered in deezer I can't use it anymore, and I need to change it. HELP I couldn't use the account because I get out that I don't have a subscription when it's ACTIVE. HELP

1
A
1 year ago
A
Runaway Baby
AttuneRunaway Baby
asked in Subscription and payments

How to transfer Apple Music playlist to deezer

How can we transfer Apple Music playlist to deezer?

3
A
1 year ago
C
Runaway Baby
Cosmin.CebucRunaway Baby
asked in Subscription and payments

how to transfer a spotify playlist to a Deezer Family Profile

Hello, So I just upgraded from Deezer Premium to Deezer Family. I created a profile for a family member that used to use Spotify. Is there any way to transfer his favourites / playlist to a certain Deezer Family Profile (not the master profile) without transfering the music to the master account? My family member created a Deezer free account and managed to move his playlists there from spotify.l, can he now transfer them to the family profile on my account that I created for him? Also, is there a way to attach his Deezer account as a family profile on my account?

5
A
1 year ago
S
Tiny Dancer
Sleepy_F0XTiny Dancer
asked in Subscription and payments

refund

30 minutes ago i lost 5€ because forgot off my subscription after free period, as I think. Can you refund me 5€ and off this month subscription?  

1
A
1 year ago
A
Tiny Dancer
Ali SalmTiny Dancer
posted in Subscription and payments

payment issue

I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

5
T
Tiny Dancer
1 year ago
P
Runaway Baby
paul brittleRunaway Baby
asked in Subscription and payments

offer

you sent me an email offering me 12mouth subscription for 6.99 but it won't give me offer keep going to full price 

1
A
1 year ago
B
Runaway Baby
bradzolomonRunaway Baby
asked in Subscription and payments

Change of Plan

I tried listening to music and a message popped up asking me to subscribe to a different plan for 14.99 per month for 6 profiles, I am happy with my current 9.99 per month, how do I continue without being forced to change???

7
A
1 year ago
D
Tiny Dancer
danabutcher123Tiny Dancer
posted in Subscription and payments

can you please help get my music back

can you please help get my music back

8
Jaime.
Community Manager
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE