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doubling the subscription family

  • 15 November 2022
  • 32 replies
  • 248 views

Userlevel 2

Hi!
 

I see this price increase unacceptable. Just because you introduced HiFi quality, you will double subscription for Family package. 
There is no other choice? If this is true, I'll have to cancel my subscription.
 

Waiting for a feedback.
 

Thank you!

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Best answer by Johnathan Finotti 15 November 2022, 13:18

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32 replies

Hi, i just got a message saying that my subscription will be increased from 10€ to 17€ because of HIFI. I never asked for HIFI, and i don’t have the equipment to listen to hifi. We are talking about almost double the price. This cannot proceed, i would like to request to opt out of the feature and stay at the current price.

Userlevel 4
Badge +2

Dear Deezer, 

 

Today I received an email informing me that my familiy plan was going to be upgraded to HI-Fi which is nice. Continued reading and also got information the the price plan was increasing from 10 euro 17.99 a month?!?!

 

I´ve been a paying customer for almost 10 years. Why are you forcing me to upgrade into something I never asked? My anwser is sorry but I dont want to pay for “Hi-Fi”.

 

 

Userlevel 4
Badge +2

Got the same treatment. Been a payiung cutomer for almost 10 year. Already cancelled

Userlevel 2

I’ve just received an e-mail that starting December 2022, I’ll be receiving HiFi audio quality, and this was very suspicious, so I’ve read further and have seen the reason: My “Family” plan cost has been steeply increased from 8.99€ to 17.99€, in a very pro-customer manner without any possibility to not agree with this nonsense.

Actually, I’ve switched from Spotify few years ago, because I’ve found that Deezer is quite cheaper and does not have this stupid policies of the behemoth competitor.

Now, of course, I am NOT going to tolerate such arrogant anti-customer behavior and I’ll cancel my Deezer subscription and of course switch back to Spotify (although I am not a fan).

According to Deezer blog, Deezer’s revenue grows, number of subscribers is increasing, so why the heck? Greed? Reckless... Deezer, you’ve made me very upset.

To all Deezer execs, managers and alike: YOU’VE LOST A CUSTOMER and I hope I won’t be alone.

Userlevel 2

I'm sharing an anger. I'm a customer for years, just builded a base of music, and now this.
If shortly no positive answer I'm cancelling and going somewhere else.
 

Userlevel 2
Badge +2

Hello @kolma!

As a challenger, Deezer needs to adjust quickly to make sure that we can continue to compete with global giants. That’s why we have taken the decision to make HiFi (FLAC quality) part of all our subscriptions. It means we had to change the price point to reflect the value we provide, as well as the standards in the country.

We don’t have other option at the moment, but you are receiving a better song quality, no worries.

Let me know if you have any other questions.
💡 For all information on Deezer: dzr.fm/FAQ

Userlevel 4
Badge +2

Hello @kolma!

As a challenger, Deezer needs to adjust quickly to make sure that we can continue to compete with global giants. That’s why we have taken the decision to make HiFi (FLAC quality) part of all our subscriptions. It means we had to change the price point to reflect the value we provide, as well as the standards in the country.

We don’t have other option at the moment, but you are receiving a better song quality, no worries.

Let me know if you have any other questions.
💡 For all information on Deezer: dzr.fm/FAQ

 

Well, I also dont have any better option than to leave. Moved to a competitor Got, Hi-Fi for the forme 10 euro a month. 

Good luck in retaining your customer base.

Userlevel 2

They made me totally upset, too!

Userlevel 2

Hello Johnathan!
 

I understand that you have to compete and bringing HiFi bring added value. But doubling the price. I could be supportive with i.e.20% price increase but 100% is just too much. This decision will bring you just opposite of what you wanted. To compete on the market. You will now lose in this competition definitely. And I'm sad about it, because I liked Deezer, but we will have to say goodbye if you don't change your decision.
 

Thank you!

Userlevel 2

Ridiculous… Someone in Deezer thought this would be a good idea and automatically accepted by the users. Taking care for existing customers, par excellence. No empathy for paying customers who are anyway struggling with high inflation.

Userlevel 2

Got the same email today; I was paying 7.49 Eur for a family plan and I`m supposed to pay 17.99 since December. No way. I already canceled my subscription, installed Spotify and transferred my playlists. 

Way to go, Deezer!

Userlevel 2

Got the same email today; I was paying 7.49 Eur for a family plan and I`m supposed to pay 17.99 since December. No way. I already canceled my subscription, installed Spotify and transferred my playlists. 

Way to go, Deezer!

Which service did you use for the transfer?

Userlevel 4
Badge +2

I used https://soundiiz.com/

Userlevel 2

Got the same email today; I was paying 7.49 Eur for a family plan and I`m supposed to pay 17.99 since December. No way. I already canceled my subscription, installed Spotify and transferred my playlists. 

Way to go, Deezer!

Which service did you use for the transfer?

I used tunemymusic (app.tunemymusic.com). Worked fine but it does have a 500 files cap if you do it free.

Userlevel 2

I got the same email today. Absolutely ridiculous… My Deezer Family price will more than double from $8.7 to $18, and what do I get as consolation? Some sort of “Hifi” bullshit I won’t even use.

 

And the irony? While 99% of my friends jumped ship from Deezer and went to Spotify, I was one of the few that remained on Deezer as a thanks for their Deezer Family plan (which, a few years ago, Spotify didn’t have, and I needed). But today, Spotify has a Family account, and it’s still $9.3 (in Israel). How long do you think I’ll stay on Deezer if the plan is twice more expensive than Spotify?

 

Sad, and I hope somebody in Deezer will change their mind very soon, or we’ll see a mass exodus :-(

Userlevel 2
Badge

I have to say I am shocked. As a family we have to look where our money goes and a 70% price increase is not nothing. I came here from Spotify a year ago. We had to accept some downsides like the bad Sonos integration which only slowly improves, but accepted it as Spotify got more and more unpleasant as a company.

Now with 70% price increase we have to reconsider. Tidal still has its family plan for 10,49€ and this also has Hifi streaming, will have to check the catalogue. Would be sad if we had to go back to Spotify.

I am really disappointed... 

We never asked for Hifi!

Userlevel 4
Badge +2

Shocks me that someone at Deezer is getting paid (probably a lot) to take silly decisions like these.

Increase the value of the service? Retain customers? be competitive? Nah.. lets just increase the price 70%!

but you are receiving a better song quality, no worries.

 

Do you really think the average headphones and soundcards can take advantage of hifi sound. This is extra cost for no return

forcing the HiFi on Deezer family accounts is not cool. 
switching to Spotify ASAP

Does it transfer the likes and everything ?

Userlevel 4
Badge +2

Does it transfer the likes and everything ?

Not sure to be honest. At least the playlists are there. 

I migrated to apple music and the only sync it does not sync is the artists list but I think this is an apple music limitation

Price increases - okay. Doubling the price with very little warning - nope. Not happening. Goodbye Deezer.

Userlevel 1

As, clearly, many of you are expressing here, the price hikes Deezer have callously thrown at us are unacceptable. 

In my case, the family plan I am on will increase by 51%.

Deezer’s attempt to dress this up as a footnote in an email about providing HiFi quality audio is disingenuous at best.  But it’s hard to see it as anything else but flat-out deceiving - buried near the end of a long email.

Even worse, is support pedaling a line about providing more value...

We want to provide more value to our subscribers by giving them lossless quality music.

Let’s be clear - this is not providing more value for most Deezer subscribers, it is providing substantially less value.

As consumers, we need to stand up to tone-deaf and deceitful behaviour from suppliers.  I came to Deezer, so many years ago, to do my bit to support the little guy and keep some balance in the market, so it wasn’t “all Spotify”.  But that’s it for me, this makes Deezer the most expensive family music steaming service, and it’s not even the best one.

I strongly suggest you all do the same and send Deezer a clear message that their tactics will not be tolerated!

I want to thank Deezer for being my platform of choice for 6 years. The pricing was OK, the quality was OK as well and all the features were decently done.

I understand that these times pricing changes for almost all products regardless of the market, it’s understandable.

Yesterday I received an email about better quality in my plan and I was pleasantly surprised, but after reading further - you just upgraded me to a more expensive plan you already had. The wording of the notification was not “We have to raise prices, but here’s a cookie”. It was a deceptive and cheap marketing. Not even close to being appropriate to your paying audience.

And for this disrespectful email I want to say - F you too, I’m migrating to Ti***.

Userlevel 2

The fact that the CPI rose this year between 5% to 10% in different countries, means that that, as you said, “pricing changes for almost all products” in the 5%-10% range. Nobody is doubling the price of a service, which Deezer just announced doing.

 

Moreover, no service with a minority share increases its prices far above those those of its more successful competitors… In Israel, a Spotify family account costs $9.3 a month, an Apple Music family account costs $10, and the new Deezer price will be $18. That’s absolutely ridiculous. Nobody, and certainly not me, will remain a customer at those prices.

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