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Answered

premium fee increased from NGN900 ($2) to $10.99

  • 2 February 2023
  • 2 replies
  • 261 views
E
Rank

Hello Deezer team.

I am a user from Nigeria. Last month my premium subscription fee was NGN900 (about $2) and this month I get a charge of $10.99 although it failed. I never got any notification of a price increase or a change of he applicable currency for my payments. I can not afford the $10.99 monthly subscription so might be forced to cancel my subscription if $10.99 monthly is the new fee.

Please I need clarifications on this matter as soon as possible.

Thank you. 

Kind regards.

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Best answer by Johnathan.Deezer 4 February 2023, 17:06

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2 replies

A

Hey @Emeka.Ezechukwu 

$10.99 is the new monthly fee for the premium subscription. deezer has brought almost all countries to the same price level, regardless of the very different local income levels. So it's not a mistake.

Johnathan.Deezer
Userlevel 5
Badge +6

Hi @Emeka.Ezechukwu!

Sorry about it, but that happened because we don’t accept different currencies anymore and we moved our charges to USD, we sent an email explaining it before, it’s probably on your spam.😕


Thank you @dee_dirk!😉

Take care.

JohnathanF
TERMS OF USE DEEZER COMMUNITY SITE