include
Skip to main content

Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 973 Topics
  • 4,389 Replies
973 Topics
R
Runaway Baby
RhonersRunaway Baby
asked in Subscription and payments
help deleting my account

Hi I need help to delete my account. I've looked everywhere on the app but can't find hwo to delete my account. I keep getting emails about people in Brazil, France, USA logging I to my account so I've stopped my subscription and what to get rid and delete my whole account. Many thanks

1251
Yula
Moderator
1 year ago
C
Runaway Baby
Cory PhillipsRunaway Baby
asked in Subscription and payments
some is wrong with my service

Why is my account acting up? I have the premium account with Deezer, and yet it's acting up it says that I only have the free service. I know for a fact that my service is paid. 

101
Yula
Moderator
1 year ago
J
Runaway Baby
johnmorton148Runaway Baby
asked in Subscription and payments
Out of date card

Is there a way to inform Deezer to stop trying to take my subscription from an out-of-date card?

201
Noam Asulin
Deezer Legend
1 year ago
T
Runaway Baby
TheNitRunaway Baby
asked in Subscription and payments
Deezer in Canada?

I guess that I’m too lazy to weed through all of the posts so I’m asking in  my own post. Is Deezer available in Canada? Also, any comparison I’ve seen between Spotify, Tidal, Deezer, etc. show Deezer as having a HiFi plan but when I go on their website it only show Free and Premium but when you compare the plans, Premium has a check mark under HiFi. I’m confused. Is HiFi now included with Premium? How different would this be than the HiFi plan? How does this compare to the Tidal HiFi plan now? Is 360 Sony still available? I’ve only ever used Spotify Free (and Blackplayer EX for my own library) but am now thinking of getting into streaming (an old fart). I finally settled on Deezer but their website has me wondering. 

3253
Superschlumpf
Deezer Legend
1 year ago
K
Runaway Baby
Knut.FarstadRunaway Baby
asked in Subscription and payments
did you remove my subscription without refunding me?

I referred in earlier complaints to the fact that it was a mistake I couldn't afford subscribing to the yearly plan. I've been trying to get my money refunded, but it seemed nothing happened regarding the refund. Now however, it seems my subscription WAS cancelled as per my wish, as it says I'm a free customer. But I have NOT received a refund of those circa 100 USD. So you took away the service I accidentally signed up for, but did not refund the actual money? Is this a way to treat a customer at all? I thought I did everything I could to get that refund. Now particularly being downgraded to the free service without the reward of paying services.It's making me angry and vexed that this could happen. Please explain to me how this is fair. I really need that money, especially if I'm apparently now NOT even getting the services.

151
Yula
Moderator
1 year ago
L
Runaway Baby
Lloyd.BrownRunaway Baby
asked in Subscription and payments
change card details

I need to change debit card details ... how do I go about it ? 

461
Yula
Moderator
1 year ago
A
Runaway Baby
Andriy MiroshnychenkoRunaway Baby
asked in Subscription and payments
Why I was charged for payment if you promise 1 month for free?

Why I was charged immediately if 1 month is for free?

302
Johnathan.Deezer
1 year ago
M
Runaway Baby
max0086Runaway Baby
asked in Subscription and payments
Play fi problem deezer hifi

HI.  I want to know if there is sure news about deezer hifi with play fi.  I think it's absurd that after 4 years the problem is still not solved.  I want an answer.  Thank you

892
M
Runaway Baby
1 year ago
D
Tiny Dancer
deJIolTiny Dancer
asked in Subscription and payments
manage my subscribition

Hello, when I go to subscription management, I can't change my subscription plan for some reason. I would like to switch to a family subscription, but I can't choose anything other than a premium subscription. can you help me?

451
Johnathan.Deezer
1 year ago
G
Lover
gnggLover
posted in Subscription and payments
Forum search should show post or page within topic

I searched for “Steel Prophet” to check whether the problems in their artist page on Android had already been reported. The only matching topic was I don’t see where in the search result I can get to the post with the matching words. (In this case, it seems there was no such post until I wrote it. Same with a search term (e.g. “Ghost Town” on page 7) which does occur.The search results should take you to the exact post, not just the topic.(Bonus annoyance which happened to me today: So I clicked through all 45 pages to use my browser’s find in page, and after around 20 pages I got 403 ERRORThe request could not be satisfied.Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. …and had to take a break.)

244
G
Lover
1 year ago
M
Runaway Baby
Marieloe1Runaway Baby
asked in Subscription and payments
abonnement beheren

Ik betaal een abonnement elke maand 10,99€ via kredietkaart. Staat bijvermeld Deezereurope FR75009.Ik heb echter nog steeds geen abonnement. Ik wil het ondertussen wel opzeggen. Betaal al 2 jaar voor niks eigenlijk. 

1545
Jaime.Deezer
Community Manager
1 year ago
H
Runaway Baby
halearRunaway Baby
asked in Subscription and payments
to add device

I pay £11.99 per month how much extra would it cost to add another phone to my contract???

2631
GropplerZorn
Deezer Legend
1 year ago
M
Runaway Baby
Mathildebdt98Runaway Baby
asked in Subscription and payments
Souscription Deezer Family supprimée

J’ai souscris il y a un mois à Deezer Family. Hier abonnement n’apparaissait plus. Je ne peux plus souscrire non plus. Entre temps je suis partie en Australie mais mon moyen de paiement est resté le même. Comment resouscrire ? Pourquoi je n’y arrive pas, est-ce un bug ?

352
M
Runaway Baby
1 year ago
M
Runaway Baby
Mike.DeeRunaway Baby
asked in Subscription and payments
subscription

I updated my payment details and I am now unsubscribed there is available funds to make payment 

191
Yula
Moderator
1 year ago
P
Runaway Baby
pjdiddy1Runaway Baby
asked in Subscription and payments
Premium Device Limit

Hi, am considering a subscription to Deezer Premium and am aware that there is a limit of 3 devices per account. Could anyone tell me if Amazon Alexa devices count towards this number if I link them and set Deezer as their default music service? Does it count as one, is each one considered a separate device or does it not count these as devices at all? Thanks.

1272
P
Runaway Baby
1 year ago
H
Runaway Baby
HarriwaldRunaway Baby
asked in Subscription and payments
Changing payment method in another country

Hello,I am currently in Canada and I pay my subscription with a Canadian bank card.I would like to change my payment method in anticipation of moving to France, using a French bank card.How can I do it? Because it doesn't work if I use my French bank card. How to switch ?Thank you for your help!

1203
Johnathan.Deezer
1 year ago
B
Runaway Baby
barblessRunaway Baby
asked in Subscription and payments
Tell me about your data breach

...the one that happened to Deezer in 2019 but has only recently been reported by HaveIBeenPwned. I can’t seem to find anything on this site about it. I haven’t received email from Deezer about it. Yet it evidently affects 204 million Deezer customers.

229717
Yula
Moderator
1 year ago
K
Runaway Baby
Keith CRunaway Baby
asked in Subscription and payments
Help Support

I'm being charged double I paid $99 for one account you guys are still charging me $10 for the other one what do?

131
A
1 year ago
J
Tiny Dancer
josepantonigallardoTiny Dancer
asked in Subscription and payments
Necesito crear carpetas o generos musicales para las playlists

Hola, me pasé recientemente a Deezer y me encanta. Estoy enamorado de Deezer. Me pasé de Spotify en la que llevaba muchos años. Llevo hechas más de 150 playlists. Són muchas. Ahora ya las tengo en Deezer. Pero tengo un problema, que cada vez que añado una canción que me gusta a una playlist creada es una tortura. Para los creadores de Deezer una idea que ofrezco si es posible organizar las playlists por carpetas o géneros musicales o colecciones o recopilaciones, etc. Porque no es lo mismo buscar entre 10 géneros musicales por ejemplo que entre 150 playlist que tengo. Muchas gracias Deezer.

201
Yula
Moderator
1 year ago
L
Tiny Dancer
Love_Dove_Candy_FlipTiny Dancer
posted in Subscription and payments
family accounts on deezer family

Why can't a member on deezer family access the account even if there are only 3 users? It directs to sign up for a new account? Help

351
Yula
Moderator
1 year ago
R
Runaway Baby
Rik WassinkRunaway Baby
asked in Subscription and payments
bankrekeningnummer wijzigen met IDEAL

Ik wil mijn bankrekeningnummer wijziging via IDeal

6364
R
Runaway Baby
1 year ago
A
Runaway Baby
Amazon62Runaway Baby
asked in Subscription and payments
Family account and Sonos - 2 persons listen to one account (master)

Hi,We have a family account with several accounts, making it possible to listen to Deezer with 6 persons. So far, so good. But now the bad:We have Sonos and a car radio that only can have 1 account installed. My wife and I have the same account with all the favorite podcasts, playlists etc. So when I listen to Deezer at work and she is listening on the Sonos or in the car, it conflicts… Why isn't it just possible to listen with 6 persons, no matter on what account?? This is really inconvenient. Or am I missing something?? I can remember that is wasn't like this with Spotify.

1055
Johnathan.Deezer
1 year ago
L
Lover
LKNLover
asked in Subscription and payments
Switching From Premium To Family plan and double charge

Hi I have switched to the family plan 5 days ago. On the same day my annual fee was taken for the premium account. I have asked support to refund my premium annual fee (£107) because I am now paying monthly. I have sent 3 support requests about this but I haven’t got ONE reply from a human.I know where I can find the form, I need somebody on the other side to look into this case please.Thanks

22611
L
Lover
1 year ago
K
Runaway Baby
Knut.FarstadRunaway Baby
asked in Subscription and payments
i managed to subscribe for a year as a mistake

I really cannot afford to subscribe this Deezer an entire year. I really need Deezer to pay me back. You can let me subscribe for a month. I hope you can let a student like me not subscribe for a year. Sorry I did this mistake.

201
Yula
Moderator
1 year ago
S
Tiny Dancer
Sarah GonçalvesTiny Dancer
asked in Subscription and payments
conta Tim

Olá. Já tentei de todas as formas logar meu Deezer com minha conta Tim , eles pedem para eu confirmar com um código, só que não enviam nem para o email nem para o SMS . Preciso do meu Deezer Premium pela conta da Tim . Podem resolver isso por favor ?

1331
Yula
Moderator
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE