So I was charged twice in November 2023 for somer reason but had no problems with the App or with my Subscription, but in December 2023 I was charged normally but i don't have a Premium subscription even though i was charged for it. Can anybody help because support is not Answering or giving me infos about the problem.
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Hi
Maybe you are on Deezer free plan . Check your Deezer subscription status .
Unexpected Charges FAQs in link below
In this FAQ article, we explain why you might see unexpected charges on your account.
https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-FAQs
Thanks for the reply but my payments are being charged of my google play balance and the same account is linked with my Deezer account so their is no way that it is a second account because i only have the one and to get charged twice for one month in between 3 days seem quite weird.
Plus having paid for december an not have the subscription i paid for is also troublesome.
Is Google play balance gift card ?
No it is not a gift card in the google play store.
With Balance i mean the amount of money i have in my google play store account which is linked with my deezer account and it has permission to charge my Google play account and the money went off my balance and was definitely charged by deezer but my Profile on Deezer doesn't seem to have registered that a payment for Premium went through so i am stuck as a free user because i am not paying twice for a month.
Hi
Big thanks to
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I've already reached out to our payment team, and they're looking into your case.
Once they have updates, my colleague from Customer Support will get in touch with you.
Thanks for your patience! If there's anything else you need, feel free to let me know.
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