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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 1,000 Topics
  • 4,447 Replies
1000 Topics
I
Runaway Baby
Igor ZibasRunaway Baby
asked in Subscription and payments
Add a member to a family package

Здравствуйте, хочу подарить подписку на  семейный пакет Deezer своей девушке. Вчера я отправил ей приглашение, но ваше приложение сообщило ей, что она находится в другой стране и не может использовать ваш контент. Можете ли вы помочь мне как-то с этим вопросом, это реально или нет?

911
Yula
Moderator
1 year ago
N
Runaway Baby
nlm1224Runaway Baby
asked in Subscription and payments
resubscribe

I wanted to resubscribe to the Deezer Premium but it keeps saying I'm not allowed.

351
Yula
Moderator
1 year ago
B
Runaway Baby
Bukola Obadun - CraigsRunaway Baby
asked in Subscription and payments
subscription

I have  a premium subscription but not allowing me to access

61
Yula
Moderator
1 year ago
C
Tiny Dancer
calzoTiny Dancer
asked in Subscription and payments
is Deezer still free?

Deezer not playing full tracks of albums, then saying that I have to get Deezer Premium. Different music cuts in randomly.

3213
Yula
Moderator
1 year ago
J
Runaway Baby
Jotman Albert ViasusRunaway Baby
asked in Subscription and payments
I pay and my deezer got deactivated

I’ve made my payment and after pay, Deezer was deactivated 

354
Yula
Moderator
1 year ago
B
Tiny Dancer
biancomassimoTiny Dancer
asked in Subscription and payments
payment and account

I paid 9,99€ but i have deezer free !

51
Yula
Moderator
1 year ago
D
Runaway Baby
Death CrowRunaway Baby
asked in Subscription and payments
My Deezer Subscription

Hi, I was listening to music, using my Deezer Premium subscription earlier today, barely an hour later, the app signed me out and unsubscribed me. Can you look into it please and get my subscription back? Thank you!

604
GropplerZorn
Deezer Legend
1 year ago
P
Runaway Baby
Phantastic.VRunaway Baby
asked in Subscription and payments
Account not connecting

I just payed my account for the past due month and the current month and I still cannot use my Deezer app. Can someone please help me get into my account so I can enjoy the app properly 

201
GropplerZorn
Deezer Legend
1 year ago
B
Runaway Baby
Beautiful210.Runaway Baby
asked in Subscription and payments
i paid my account

I paid my account and it’s still not on

142
GropplerZorn
Deezer Legend
1 year ago
J
Tiny Dancer
Jessica SmithTiny Dancer
asked in Subscription and payments
unable to complete my payment transaction

My card expired, I did not update my card details on time or  in the grace period.Now it says I have to resubscribe, but every time I try to do so its says '’we are unable to complete your transaction'’.

5711
Yula
Moderator
1 year ago
M
Runaway Baby
M.JoeRunaway Baby
asked in Subscription and payments
I pay subscription but it does not appear with you

Hi I have had your subscription for years with my phone company and now your app says it has expired but the phone company is still paying you now I would like an urgent s

161
awesomemac
Deezer Legend
1 year ago
D
Tiny Dancer
Diane LadinoTiny Dancer
asked in Subscription and payments
my account is unavailable, but I already paid

I have my account since more than 8 years, and now is unavailable temporary. Why? 

661
GropplerZorn
Deezer Legend
1 year ago
G
Runaway Baby
George.SalibRunaway Baby
asked in Subscription and payments
annual plan

Hi,  I had an annual plan that i was paying in Egyptian pounds 500 egp, now you deducted for the new plan 99USD which is more than 3000 Egyptian pounds, this is a huge increase and way too expensive. Can you please let me know if there's a cheaper plan or option that is not 80% more expensive and won't impact my subscription?  This might be a great impact to your Egyptian user base 

321
GropplerZorn
Deezer Legend
1 year ago
G
Tiny Dancer
Gert GijbelsTiny Dancer
asked in Subscription and payments
information about my account and subsription

Dear i have a monthly amount of 10.99 euros via my mastercard (card number :*************) deducted from my account for a Deezer subscription .The message on my statement is : DeezerEUROPE nNiYf Paris FRAthrough my Deeze account ********* I see that I have not activated a subscription and have the free version, in other words I cannot cancel or upgrade my subscription.would you please check if maybe this is activated through another account ? thank you in advance  

181
Yula
Moderator
1 year ago
P
Lover
PotatoOverlordLover
posted in Subscription and payments
HiFi quality in Ukraine

Hello! I’ve just subscribed to Deezer Premium in Ukraine, but do not see the “HiFi” option available for me, neither in web version, win desktop application or iOS app. The only options available are “Standard” and “Better” on web and desktop and “Basic”, “Standard" and “HQ” in iOS. Devices are Win 10 PC with latest desktop app and latest Firefox, and iPhone 13 with latest iOS and latest app version, if that matters.Screenshots under spoiler just to make sure.  I don’t see any specific plans available to my that enable HiFi and it seems like it should be available for the regular Premium sub.One thing that may be affecting it, this account is quite old (maybe since 2015), I was using it on a free tier to blast something at the office, but a year or so ago I wanted to make you my primary streaming platform and got Premium. In a month I cancelled it because I was bummed by the lack of gapless playback (still none on windows app :( ), and yesterday subbed again because Spotify has turned

3888
P
Lover
1 year ago
T
Runaway Baby
Tracey Lee BeanRunaway Baby
asked in Subscription and payments
5 days left on subscription plan

I need to change my payment method cause my previous PayPal account was closed, but I can't see any option to do that? Please belp

475
awesomemac
Deezer Legend
1 year ago
H
Runaway Baby
HutchRunaway Baby
posted in Subscription and payments
update

The app always asks me to update but doesn't update when I try? Also the music page says unable to load page. Can anyone help? 

171
Yula
Moderator
1 year ago
G
Tiny Dancer
Guy NichollTiny Dancer
posted in Subscription and payments
music isnt working

Hey my music isn’t playing on the app? 

101
awesomemac
Deezer Legend
1 year ago
C
Runaway Baby
Cory PhillipsRunaway Baby
posted in Subscription and payments
can anyone

I've paid for Deezer premium service and they are taking money from my checking account but yet I only have free Deezer when I'm to have the premium package, my bank is telling me that they money is being taken from the account, but Deezer act like they can't fix this problem which has been going on for over a month now 

253
Noam Asulin
Deezer Legend
1 year ago
S
Runaway Baby
sgjopgenoorthRunaway Baby
asked in Subscription and payments
abonnement

Ik gebruikte voorheen deezer via T-mobile, maar ben van provider gewisseld.Ik wil nu rechtstreeks bij deezer een abonnement afsluiten, maar dat lijkt niet te lukken zonder creditcard of PayPal.Iemand enig idee hoe ik dit kan omzeilen?

561
awesomemac
Deezer Legend
1 year ago
V
Tiny Dancer
VovaTiny Dancer
asked in Subscription and payments
subscription

My account shows that I have no description, but just today I have paid 7.99 for my family plan, could you help to understood why I didn’t have my premium?

201
Noam Asulin
Deezer Legend
1 year ago
T
Runaway Baby
TulipyRunaway Baby
asked in Subscription and payments
Student subscription for uni students

Would really appreciate it if there was a student subscription so that us students can easily access deezer too!

181
T
Runaway Baby
1 year ago
D
Tiny Dancer
DeezerIsStupid2Tiny Dancer
asked in Subscription and payments
LET USERS DELETE THEIR ACCOUNT

Why in the name of Christ is this so hard to do? Surely this is illegal to block users from managing their OWN information? I got emails from Google and Have I been Pwned about the data breach. Thought to myself, what the FK is this Deezer trash, I don't have an account? Went to the chat to figure out what is going on. Got told no one around to help so they'd email. Email support said I have an account (how?) and to reset the password. Do that. Now I'm trying to figure out how to delete this crap.  I've read the instructions - which are useless by the way - tried clicking on deezer.com/account but am continually redirected to an Offers page. No account settings, no page to manage account. Nada.  No way in hell am I giving Deezer payment information after I've just been told a bunch of data has been leaked/sold. All I want is to delete this thing. PLEASE LET ME DELETE MY ACCOUNT!  

10087
Jaime.Deezer
Community Manager
1 year ago
G
Tiny Dancer
GlennHillTiny Dancer
asked in Subscription and payments
Is there a telephone contact?

Does anyone know if Deezer has a telephone contact number (from the UK)? I have some questions regarding renewal of my subscription and I am (so far) getting a slow to non existent email response from Deezer support. I'm sure it would be far easier to clear up with a conversation.

11137
bluezzbastardzz
Deezer Legend
1 year ago
F
Tiny Dancer
FRANCOIS ELLISTiny Dancer
asked in Subscription and payments
Debit order date change

Hi! I would like to find out how to change the date of when my debit order goes off my account? Do i need to cancel my subscription and subsribe again? 

961
Noam Asulin
Deezer Legend
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE