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Subscription and payments

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  • 974 Topics
  • 4,391 Replies
974 Topics
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Runaway Baby
goldfish234Runaway Baby
asked in Subscription and payments
am trying to pay but it kees saying Unavailable

plz can you help me  I keep trying to pay but it keeps saying Unavailable on the premium

82
Yula
Moderator
1 year ago
A
Tiny Dancer
Alex CanapiTiny Dancer
asked in Subscription and payments
Why was the plan price changed without prior notice?

The charges on my credit card had gone up from paying 195Php to $17.99.I just checked my email & see that I didn’t get any prior notice on this.Why the big jump and why weren’t there any comms about it?I think that every consumer deserves to learn about this massive jump sooner.Also, for one like me who happen to notice this 3 months after, I think that I deserve refund.

271
Yula
Moderator
1 year ago
T
Runaway Baby
trickyyoungRunaway Baby
asked in Subscription and payments
Why am I paying £20 for Deezer Family?

I've been a member of Deezer for ages and to be honest love it but I'm not sure I'm paying the right subscription. I did take out 360 a while back but know this was cancelled, but I'm still paying £20 for Deezer premium family and belive this should be £17.99.Any advice would be greatly appreciated. 

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A
1 year ago
J
Tiny Dancer
JuiceTiny Dancer
asked in Subscription and payments
премиум

Здравствуйте, мой аккаунт зарегистрирован давно , читал что старым пользователям deezer из Украины дается бесплатный премиум, правда ли это?

411
Yula
Moderator
1 year ago
R
Tiny Dancer
Ryan DiorTiny Dancer
asked in Subscription and payments
help needed

I started deezer two days ago and had a free trial that was up in May now It’s telling me to subscribe only this time I have to pay for it which unfair because it clearly says I have a free trial until May is there anyway that you could give me back my free trial 

71
Yula
Moderator
1 year ago
G
Tiny Dancer
Gullu OzcanTiny Dancer
asked in Subscription and payments
My subscription canceled and can not be renewed

I would like to get back my subscription I accidentally canceled a payment and can't sent it back and are start my subscription 

351
Noam Asulin
Deezer Legend
1 year ago
G
Runaway Baby
GroovySeaRunaway Baby
asked in Subscription and payments
Increase in subscription price

Hi there, I have been a Deezer premium member since Dec 2014. I notice you have put up your family price again and are now €4 a month dearer than Spotify (€15.99 vs €19.99).Can you give me some details as to what you are paying per stream to the artist vs Spotify so I have a reason not to leave the platform? Going to need a bit more than a generic answer this time. Best, Colm. 

1903
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Tiny Dancer
1 year ago
G
Runaway Baby
Garus 1980Runaway Baby
asked in Subscription and payments
платная подписка на год

Приветствую как оформить Hifi подписку на один год. 

531
Noam Asulin
Deezer Legend
1 year ago
G
Runaway Baby
Garus 1980Runaway Baby
asked in Subscription and payments
подписка HiFi

Как оформить HiFi подписку на год

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Noam Asulin
Deezer Legend
1 year ago
R
Runaway Baby
RedcloudRunaway Baby
posted in Subscription and payments
Discount for Annual Family subscription

Please allow the option for Family Plan subscribers to pay annually and receive the same 25% discount as the individual account.

3709
Yula
Moderator
1 year ago
S
Runaway Baby
Stine HåkonsenRunaway Baby
asked in Subscription and payments
cancel the subscription

I was wondering if i can hear my music if i cancel the subscriptions? 

952
Noam Asulin
Deezer Legend
1 year ago
R
Runaway Baby
ryandu64Runaway Baby
asked in Subscription and payments
Lost my favourites and my subscribtion

Hi, my Deezer account was disconnected without my doing, when I reconnected myself, my subscribtion was gone and my account reset even though I used the right email adress, for the information, my subscribtion was linked with my phone network provider 

311
GropplerZorn
Deezer Legend
1 year ago
D
Runaway Baby
DasdragonRunaway Baby
asked in Subscription and payments
I have a payment problem

I just found out today my account is paying you through paypal, i haven't used it in 3 months so can you refund me

643
GropplerZorn
Deezer Legend
1 year ago
A
Runaway Baby
alex.liefRunaway Baby
asked in Subscription and payments
Deezereurope bwo 57a

Deezer has taken two transactions out of my account over this week, the first date was April 06, then today, both at the same price.   In the terms and agreement, Deezer is only meant to take 1 to pay for the account.  However you have taken two at £11.99.  Today I am asking for a refund of £11.99 as they both showing on my bank account summary today.

121
Yula
Moderator
1 year ago
R
Tiny Dancer
richardallenwTiny Dancer
asked in Subscription and payments
HELP!! conversation

Problems joining—apparently paid 4 times—HELP!!

151
Yula
Moderator
1 year ago
W
Runaway Baby
walter.mashiloaneRunaway Baby
asked in Subscription and payments
arrangement

Can I please my downloads for atleast 5 day then make payment as im owing 

51
Yula
Moderator
1 year ago
I
Runaway Baby
its'yap yapRunaway Baby
posted in Subscription and payments
help me

Hello, I subscribed at the beginning of the month to Deezer Premium, and today I upgraded my subscription to Deezer Family from Apple, but my subscription to the application has not upgraded.

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I
Runaway Baby
1 year ago
L
Tiny Dancer
LilasTiny Dancer
asked in Subscription and payments
I payed for dezzer premium, but actually eanted hifi. How to refund money

I payed for premium accidentally, noticed and payed for hi-fi 5 mins later. Basically payed for 2 subscriptions on same account, first payment were not refund. Can I refund money for premium subscription? 

511
GropplerZorn
Deezer Legend
1 year ago
M
Runaway Baby
MiftarRunaway Baby
asked in Subscription and payments
tmobile connect with deezer

I connected my tmobile account with deezer, so i unsubscribed at Deezer and now im paying trough Tmobile. But i got a mail from deezer saying that my premium account ends and now i have no idea if everything worked out with deezer and tmobile

1151
S
Tiny Dancer
1 year ago
N
Runaway Baby
natanael2479Runaway Baby
asked in Subscription and payments
Paysafecard

I’ve read that payments with Paysafecard code is available, but I can’t find this in options. Does somebody know how to pay with Paysafecard?

1622
N
Runaway Baby
1 year ago
J
Runaway Baby
Jay.GomezRunaway Baby
posted in Subscription and payments
Deezer keeps on pausing music.

I dont think its an internet issue (100MBPS). But it keeps on pausing, stuttering, then suddenly it will just stop. This only happens on my desktop Deezer app which has wired connection.

482
M
Tiny Dancer
1 year ago
J
Runaway Baby
JackiezmmRunaway Baby
asked in Subscription and payments
Subscription query South Africa

Good day I have an existing subscription via google app store. Yet when I try to access Deezer it requires me to subscribe again. Please advise how to access the subscription I already pay for. Kind regardsJackie0******4

181
Yula
Moderator
1 year ago
D
Tiny Dancer
DrewfeTiny Dancer
asked in Subscription and payments
cant delete account

my email has been leaked by deezer so im trying to delete the account. i have logged into my account on multiple browsers to try them, click on my profile and there is no option to delete my account anywhere following the faq isnt helping either. 

4061
A
1 year ago
L
Tiny Dancer
louisedejagerTiny Dancer
asked in Subscription and payments
question

Good evening. I have cancelled both my husband and my own Premium. I have added him on Family. Hoe do I link members on their own phones to his account?

161
A
1 year ago
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Tiny Dancer
GiovanniimoraisxTiny Dancer
posted in Subscription and payments
Problema em Assinatura

Olá boa tarde!Entao, estou entrando em contato para tentar resolver o problema em minha conta do deezer premium através de ter minha conta como parceiro TIM e não esta dando certo 

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Tiny Dancer
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE