I have signed up with wrong email

Forum|Forum|2 years ago
March 4, 2024
3 replies
166 views

I need help because I had I used the wrong emails to setup my account. An email that isn't even mine. how can I retrieve and or correct my account when the option for Login with phone number isn't there? how can I change the email on my account if I don't have access to it?

Best answer by Nina Nebo

Hi @Didilacarotte !

Here is solution which I found on Deezer support page :

Whether you've forgotten your email, your password or both you can find your account and reset your password with these steps:

Go to our password reset form
Enter your email address. If you have multiple email accounts and are unsure which is the one linked to your Deezer account, enter all of your email addresses
You will receive a password reset email from Deezer
Select the link within the email to reset your password

Note: When your password is successfully updated, you will see a message on the screen

see link

https://support.deezer.com/hc/en-gb/articles/214348965-Problems-Logging-In-To-Deezer

Nina NeboAnswer

Superuser

Hi @Didilacarotte !

Here is solution which I found on Deezer support page :

Whether you've forgotten your email, your password or both you can find your account and reset your password with these steps:

Go to our password reset form
Enter your email address. If you have multiple email accounts and are unsure which is the one linked to your Deezer account, enter all of your email addresses
You will receive a password reset email from Deezer
Select the link within the email to reset your password

Note: When your password is successfully updated, you will see a message on the screen

see link

https://support.deezer.com/hc/en-gb/articles/214348965-Problems-Logging-In-To-Deezer

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D

DidilacarotteAuthor

One Hit Wonder

Hello thank you for the response but... unfortunately thar doesn’t resolve my problem. The point is that the email that I used to create the account is wrong: it’s existant but not even mine, so it’s impossible for me to do anything. Not even cancel the created account by myself. And I paied with my card. It’s 0€ for4 months but after that I’ll have to paie for the account that I can’t use.

Jaime.Deezer

Community Manager

Hi @Didilacarotte please get in touch with our Deezer Support Team and provide the wrong email and payment information, and one of our agents will help you to update the email on the account.
Thanks :)

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