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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 924 Topics
  • 4,301 Replies

924 Topics

J
Runaway Baby
Julia DevineRunaway Baby
asked in Subscription and payments

payment currency is wrong

For years (since I renewed my subscription while on holiday in Canada) Deezer takes payment in CAD rather than GBP even though the country is set to UK.... Any ideas on how I can get this fixed?

3
Leonídia.Deezer
Community Manager
1 year ago
D
Runaway Baby
dimadskyRunaway Baby
asked in Subscription and payments

incorrect price of Deezer

why price is 11$ for me? if I am from Ukraine where it cost 6.50And for the last months I am living in Thailand where it is 4$/month?

1
Leonídia.Deezer
Community Manager
1 year ago
M
Runaway Baby
Michela RasuraRunaway Baby
asked in Subscription and payments

io ho l abbonamento di deezer

Sono entrata nel app di Deezer dove ho l abbonamento e mi ha buttato fuori e dice che ho Deezer free na se vado su Google play risulta l abbonamento di Deezer con il rinnovo successivo a luglio come devo fare?

1
Leonídia.Deezer
Community Manager
1 year ago
V
Runaway Baby
Voicing5244Runaway Baby
asked in Subscription and payments

Why I can't buy a yearly plan on Google Play?

I try to buy a yearly plan on Android but it says “Subscription temporarily not available”, I was really enjoying Deezer, and I have credit on Play Store so I wanted to buy it annually. It happened to me for like two months already, and I will not buy one month again, is very expensive.

2
Noam Asulin
Deezer Legend
1 year ago
R
Tiny Dancer
ryan_mTiny Dancer
asked in Subscription and payments

payment methods

Hello, I’ve just signed for Deezer and I used PayPal for my payment method , with my previous music subscription I used Apple pay which is linked to my O2 mobile account, is that something Deezer does as it make payment easier for me. If not is something that could be done in the future? Thanks. 

1
Leonídia.Deezer
Community Manager
1 year ago
R
Runaway Baby
Richard.WilliamsRunaway Baby
asked in Subscription and payments

bypass google play

I want to pay for deezer but google play won't let me. They are asking me to provide sensitive information that I don't feel comfortable with but they will not unsuspend my account unless I do. Can I have a deezer subscription without going through Google play?

1
Leonídia.Deezer
Community Manager
1 year ago
L
Runaway Baby
lurdes groenendyk
asked in Subscription and payments

Deezer in Belize

Will deezer ever be available in belize? I personally dislike the audio quality of the other music streaming apps and i would much rather use deezer because it not only sounds better to me it's way more user friendly but it's unavailable in my country. 

1
Leonídia.Deezer
Community Manager
1 year ago
G
Runaway Baby
General TaoRunaway Baby
asked in Subscription and payments

ads on premium????

Why am I paying an excessive amount of money MONTHLY and now getting pop up ads? This is how customers are lost.

1
Leonídia.Deezer
Community Manager
1 year ago
B
Runaway Baby
Bryce ramseyerRunaway Baby
asked in Subscription and payments

sales tax

Good day! I was charged sales tax because Google does not use the billing address or Shipping address associated with the payment method. They suggested that I contact Deezer directly for a refund.

1
Leonídia.Deezer
Community Manager
1 year ago
F
Tiny Dancer
flints12Tiny Dancer
asked in Subscription and payments

my account

All I'm trying to do is change debit card info and it appears as if there's no way to accomplish this seemingly innocuous easy task with Deezer. Deezer wants me to sign up again which clearly, I don't need to do since I already have an account. I thought, okay I'll call customer service... I'm sure you see where I'm going with that. So this being my only option ( which I might add is ridiculous), I'm sending this in the hope that someone reads it in a couple of days and gets back to me to find out what the problem is so I'll explain the situation again, via email, and wait for a reply. This process should be completed I'm guessing by Wednesday of this week if I'm lucky. In the time it took to wear my little thumb out texting this I could have called, talked with an agent about his/her weekend, got all caught up on how things are going with the fam and dealt with my issue. By why do things the easy way when you can do things the Deezer way. I will give you guys credit for at least havin

1
Leonídia.Deezer
Community Manager
1 year ago
A
Runaway Baby
Aeron Lloyd-boothRunaway Baby
asked in Subscription and payments

how long till it upgrades

I updated my subscription to Deezer family on Saturday and it’s now Monday and has not updated so we know how long this normally takes 

1
Yula
Moderator
1 year ago
T
Tiny Dancer
Teodora.TodorovTiny Dancer
asked in Subscription and payments

Problem with account

Hello, I have a problem with my account. I have partner offer with Yettel. from Serbia, but for some reason I can’t get Deezer Premium. It’s activated on Yettel app, so that’s not a problem. I hope you can help me, because I find deezer so important in my daily life. Thanks:)

1
Leonídia.Deezer
Community Manager
1 year ago
D
Runaway Baby
Denilson.Abreu.da.SilvaRunaway Baby
asked in Subscription and payments

pagamento

Quando vou  Fazer o pagamento que é em reais, aparece a Unica opcao em pagamento em dollares Americano, peço por gentileza solucionem meu caso

4
Leonídia.Deezer
Community Manager
1 year ago
L
Runaway Baby
Lorenzobefumo88Runaway Baby
asked in Subscription and payments

no more device connetcted problems

Hello! I have a problem, I’m a pro subscriber. However it stops like every sec the music, telling me there is another device playing, when no others are connected… only my phone! I’m starting to think that its time to change app…

1
Leonídia.Deezer
Community Manager
1 year ago
C
Tiny Dancer
CazFabTiny Dancer
asked in Subscription and payments

Subscription in SA - Paid however not available in my phone

Hi  I got charged on my iTunes for the subscription in my Deezer SA, however when I go to the app, it says that is not available in the country, and show me a different subscription packages. What I can do?

3
Jaime.Deezer
Community Manager
1 year ago
J
Runaway Baby
jurekzawilskiRunaway Baby
asked in Subscription and payments

how to switch from Premium into Premium Family

Hi how to change Deezer Premium subscription for Deezer Premium Family?

3
J
Runaway Baby
1 year ago
K
Runaway Baby
Katja BarbosaRunaway Baby
asked in Subscription and payments

Mudança de plano

Mudei meu plano para Premium e gostaria de ativar no meu email

1
Leonídia.Deezer
Community Manager
1 year ago
S
Runaway Baby
seeleytonyRunaway Baby
asked in Subscription and payments

Renewing a cancelled subscription

I’m a new user and in my free month.  At the start I selected monthly payments.  However after using the service for a few days, I liked it so much, I wanted to move to an annual payment. I couldn’t see on my account to enable this, so I cancelled the account thinking I would re-join with an annual subscription.However this doesn’t seem to be possible and I am now in my last few days of a free service. I messaged ‘help’ at Deezer and had a reply that did not bear any relation to my query! (I presume it was a dumb AI reply!). I am hoping that at the end of my free month, I will be given an option to renew. But, is there an easier way?

3
awesomemac
Deezer Legend
1 year ago
S
Runaway Baby
Senar GüvenRunaway Baby
asked in Subscription and payments

premium price

Hi, i wonder why i pay 13,99 euro’s for deezer premium for years of being a customer, and a newcomer is paying 10,99 euro’s ?  i wait kindly for deezer to respond. 

2
S
Runaway Baby
1 year ago
D
Runaway Baby
Deskplot.1978Runaway Baby
asked in Subscription and payments

all my favorite songs are missing how do I get them back

I was switched to Deezer free music I want to upgrade back to premium when I went went to look at my account all my songs are missing I need to get those back it took me two and a half years to put all that music on and how do I get them back I want to go back to premium thank you

2
Leonídia.Deezer
Community Manager
1 year ago
C
Runaway Baby
CostinXMNRunaway Baby
asked in Subscription and payments

Why I can't start my subscription on Deezer Premium

Why I can’t purchase a deezer premium offer? I tried with 2 debit card and it says that the purchase failed. I tried on my phone and my laptop and it says the same thing. We are unable to complete your transaction. And i tried 2 days, and same problem. I check if deezer it’s available in my country, and it is. Why should i do?  

1
Leonídia.Deezer
Community Manager
1 year ago
A
Runaway Baby
Abanoub.RamsisRunaway Baby
asked in Subscription and payments

deezer is not available in your country, Egypt ??

deezer is not available in your country, Egypt ??

3
Yula
Moderator
1 year ago
L
Tiny Dancer
Luka AndrejevTiny Dancer
asked in Subscription and payments

premium

Hi, deezer free is not supported in my country (serbia), and know i cant activate my premium account 

1
A
1 year ago
R
Tiny Dancer
Reuben AshtonTiny Dancer
asked in Subscription and payments

Charged when i cancelled my subscription

I was charged for Deezer after my one month free trial when I cancelled it already 

1
Yula
Moderator
1 year ago
M
Runaway Baby
MissJBJRunaway Baby
asked in Subscription and payments

after cancellation

My next payment is due out on 4th June but if I cancel my subscription today will that money still be taken out of my account? 

1
Yula
Moderator
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE