Error message: Your Deezer account is currently in listening mode on another device

Same problem here, some help would be appreciated ;)

I can’t listen to my musics, a boring popup tells me, several times, that my account its being used in another device, but its not!!!

Can anyone help me? I have unninstalled the app, change my facebook password. Is there any other tip?

I have the same problem, can you help me?

Replied to you here @fschricke :thumbsup_tone2:

I've replied to you already @fschricke, in another topic. Please let me know if the issue persists after following my instructions :thumbsup_tone2:

Hey @fschricke 

Sorry that's happened. I've had a look at your account and carried out some maintenance. I've unlinked devices and sent you a password reset email. Please change your password once more, update your apps, and ensure everyone is using their own profile. If this helps, please let me know :wink:

I have the same issue with my family account.

Can someone please help?

I have the same issue with my family account.

Can someone help?

Hi there @Langhit 

Sorry you're having issues. Thank you for your patience.

You should try changing the email address for the account as well, by logging in via desktop PC/Mac.

In the meantime, I've unlinked all devices from your account again and killed any active sessions as well. Change the password once more and let me know if the issue persists. You also need to log in using your email and password, and don't forget to update the app as well :thumbsup_tone2:

Hi, I have a family account.

All four family members are with me in the room, no one else should have access. But when we each listen to Deezer, the music stops playing and a popup comes up saying the account is currently being used on another device.

I just changed my password but this still happened.

What should I do?

Thanks

Rudi I have uninstalled and changed my password. Nothing is working. Please fix the problem as I am thinking of changing to spotify of this is not resolved today 

Sorry about that @Dgbviper. I did have a look at your account again and sent another password reset email. Please try changing it once more, and give the app another reinstall to see if it works. Keep me posted!

Rudi wrote:

Hi there@yair Gat@Mynameduck@Dgbviper

Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.

For more info on how to keep your account safe, please see here

Hey @Rudi , 2 days ago i installed the latest update for Deezer and this message has started popping up again. This is really frustrating when driving as i cannot unlock my phone and restart a playlist the same way I can when elsewhere. I have just changed my password again but I don't believe this is compromised.

Hey @laura_btd 

No problem, all done for you. You should check for the password reset email I sent you and change your password straight away. Reinstall the app to the latest version and login with email, not FB :wink:

Hello Deezer Team, 

Since few weeks I’m also facing the same issue… Please, can you clean, refresh everything for my account too? 

I’m using Premium and it’s really annoying. I’ve never changed any settings to my account…

Many thanks!

Hi there @Andreas de Boer 

Sorry you've had this experience. I've sent a password reset email after some maintenance. So please change your password once more and try to login after reinstalling the app to the latest version ;)

Hey @Docta13 

Please follow the password reset email I've sent you and reinstall the app to the latest version after changing the password. Then login as normal and let me know if it's ok ;)

Hi there @Eck.smith 

Sorry that's happened. Please follow the password reset email I've sent you and change your password before logging in as normal ;)

Hello, same issue on my account. Only one device activated. I reset my password update installed, problem isnt solved yet please advice.

Hi there @LillySmith @Maaike.Van.Vliet @Yannis Rodopoulos 

Sorry that's happened. I've run due maintenance on your accounts and sent password reset emails. Please change your password, reinstall the app to the latest version and try to login as normal :thumbsup_tone2:

Hi

I'm having the same issue and now just keeps popping up every 5 mins. Please help

Regards colin 

I am having the same issue and have removed and reinstalled. Can you please send on the email with the fix 

Hi Rubi,

Looks lke Issue resolved.

Thank you 

Yair