A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Same problem here, some help would be appreciated ;)
I can’t listen to my musics, a boring popup tells me, several times, that my account its being used in another device, but its not!!!
Can anyone help me? I have unninstalled the app, change my facebook password. Is there any other tip?
I have the same problem, can you help me?
Userlevel 7
+7
Replied to you here
Userlevel 7
+7
I've replied to you already
Userlevel 7
+7
Hey
Sorry that's happened. I've had a look at your account and carried out some maintenance. I've unlinked devices and sent you a password reset email. Please change your password once more, update your apps, and ensure everyone is using their own profile. If this helps, please let me know :wink:
I have the same issue with my family account.
Can someone please help?
I have the same issue with my family account.
Can someone help?
Userlevel 7
+7
Hi there
Sorry you're having issues. Thank you for your patience.
You should try changing the email address for the account as well, by logging in via desktop PC/Mac.
In the meantime, I've unlinked all devices from your account again and killed any active sessions as well. Change the password once more and let me know if the issue persists. You also need to log in using your email and password, and don't forget to update the app as well :thumbsup_tone2:
Hi, I have a family account.
All four family members are with me in the room, no one else should have access. But when we each listen to Deezer, the music stops playing and a popup comes up saying the account is currently being used on another device.
I just changed my password but this still happened.
What should I do?
Thanks
Rudi I have uninstalled and changed my password. Nothing is working. Please fix the problem as I am thinking of changing to spotify of this is not resolved today
Userlevel 7
+7
Sorry about that
Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.
For more info on how to keep your account safe, please see here
Hey
Userlevel 7
+7
Hey
No problem, all done for you. You should check for the password reset email I sent you and change your password straight away. Reinstall the app to the latest version and login with email, not FB :wink:
Hello Deezer Team,
Since few weeks I’m also facing the same issue… Please, can you clean, refresh everything for my account too?
I’m using Premium and it’s really annoying. I’ve never changed any settings to my account…
Many thanks!
Userlevel 7
+7
Hi there
Sorry you've had this experience. I've sent a password reset email after some maintenance. So please change your password once more and try to login after reinstalling the app to the latest version ;)
Userlevel 7
+7
Hey
Please follow the password reset email I've sent you and reinstall the app to the latest version after changing the password. Then login as normal and let me know if it's ok ;)
Userlevel 7
+7
Hi there
Sorry that's happened. Please follow the password reset email I've sent you and change your password before logging in as normal ;)
Hello, same issue on my account. Only one device activated. I reset my password update installed, problem isnt solved yet please advice.
Userlevel 7
+7
Hi there
Sorry that's happened. I've run due maintenance on your accounts and sent password reset emails. Please change your password, reinstall the app to the latest version and try to login as normal :thumbsup_tone2:
Hi
I'm having the same issue and now just keeps popping up every 5 mins. Please help
Regards colin
I am having the same issue and have removed and reinstalled. Can you please send on the email with the fix
Hi Rubi,
Looks lke Issue resolved.
Thank you
Yair
Hi, I have the same problem for about a week now.. Changed password, unlinked device, updated app, logged off/on, switched phone off and on... I'm signed up with email and not through FB or Google. Please help a girl out ASAP!
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Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.