A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 4 / 17
Userlevel 7
+3
Hi
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
I also am having the same issue, with the app saying another user is on my account. However, I am the only user. I just now changed my password, but my service is still being interrupted with the same message.
Userlevel 7
+3
Hi
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Thank you
Same thing happening to me today. Random playlists have appeared and I can't use Deezer as it cuts off part way through the song.
Userlevel 7
+7
Hi
Sorry about that. I've checked your account, carried out some maintenance and sent you a password reset email.
Please change your password once more and try to log in again. Let me know if the problem persists 
This has started happening to me today I have changed my password and uninstalled the app then re installed it and it’s still not working? How do I sort this? If I have no luck I will be cancelling my membership.
Userlevel 7
+7
Hi there
Sorry that's happened. I've had a brief look at your account and carried out some maintenance. I've sent you a password reset email, so please update the app and change your password once more. Let us know if the issue persists!
I'm also have the same issue, I've uninstalled my app,Changed my password deleted connected devices and still someone is still using my deezer, as the recently played is not my music, Getting very annoyed, Considering canceling if this doesn't get rectified. Help!
Userlevel 7
+3
Hello
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
Please let me know if you are still experiencing any further issues.
Userlevel 7
+10
- The OG
- 2951 replies
-
7 February 2020
Hi
and you’re 100% sure nobody is using your account via the web etc. (as you can only listen to music on one device at a time)?
If you’re 100% - try logging out of your device, restarting it and logging back in.
if it still happens try changing your password as well.
Let us know how you get on.
Hi
I only have one device linked to Deezer, is this a way to try to get me to sign up to Deezer Family?
Pls confirm how I can stop this pop up?
Userlevel 7
+3
Hello
I just unlinked your account from Facebook, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
We use two separate internal accounts. Inside the family account.
Userlevel 7
+1
Hey
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
This isn’t the issue. This has been happening for months to many users. My account started doing it after about 4 hours of making it, and I was using a randomly generated password. (NO ONE HACKED MY PASSWORD IN 4 HOURS). Best of luck with your program, I’m going back to Spotify.
Userlevel 7
+1
Hey
Userlevel 7
+3
Hello
I just unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
Userlevel 7
+3
Hi
I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
Deezer many times has stopped my music and show me notification - your Deezer account is currently in listening mode on another device. But it’s not true. I use a family account with my gf only.
I changed the password but the problem has not solved.
Please do anything with it! I have been using your service for many years and pay money for it...
I have the same issue since a while. Changing the password doesn't solve anything. The only “solution” I have found is not use deezer during that day,.
Taking into account the price that we are paying every month this is unacceptable.
I have a premium subscription and this is happening to me constantly. I’ve checked no one else is using, changed passwords, re-installed all apps, and still it persists.
Deezer please fix this or my next step is to cancel my subscription and go to a different streaming provider. Hopefully I get a full refund!!
Hi, I have the same issue like others. Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device. I reset pswd but it doesn’t help. Please fix this annoying bug.
Same issue here, but my account is brand new, I just created it today.
“someone else must be listening”
Userlevel 7
+7
Hi there
Sorry you feel that way. I've had a look at your account and carried out some maintenance. Please follow the password reset email I sent you and change your password once more. Please avoid logging in via Facebook - for added security. And let me know how it goes 
Hello,
This is extremely tedious and frustrating espcially when has a premium account. I suspect it might be an effect of the desktop app but of course, this won’t solve any problems. I changed my password several times, and nothing seems to work.
Any login attempts should be indeed notified of, but I suspect another inherent bug exists that causes this error.
Page 4 / 17
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