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How to keep your Deezer account SAFE and SOUND

  • 21 February 2019
  • 8 replies
  • 2699 views

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  • Community Manager
  • 3042 replies

"Someone is using my account!"
"I get ads when I'm a Premium subscriber"
"I get a message saying my account is being used on another device"

Here at Deezer, we care a lot about the security of your personal data. That means we do all we can to ensure all your information is monitored appropriately and safeguarded to the highest standards.

But we can't do everything! You also need to do a bit to make sure you're covered too.
Here's a few tips for you to keep everything private and safe:

  • use different passwords: if you use the same password across different devices and platforms, you're taking a great risk. If one of these platforms/services has a security breach, your other accounts can be compromised as well
  • use a tough password: it might not be as practical as you'd want, but using a strong password is often considered one of the best ways to stay safe online. Give yourself one or more special characters, use numbers and letters in a varied way
  • don't get too attached to it: regularly change your password following a similar approach to the one above. If your password has been compromised, this step adds another layer of security
  • keep things up-to-date: regularly check for firmware/software updates. Generally speaking, the more up to date your firmware/antivirus software is, the more secure your system will be
  • be careful when opening links: if you open a link in an email that takes you to a page where you’re required to enter any personal details, such as passwords or payment information, make sure the website is legitimate. And don't forget: we'll never ask for your password in an email. Partial payment details may be requested, but only within support situations. For your security, we'll never ask for full payment details
  • don't forget to logout: whether you’re at work, school, the library, or simply using a device that isn’t your own, remember to log out after using Deezer to prevent others from gaining access to your account. You can also
  • be a selective sharer*: these days, there're a lot of opportunities to share our personal information online. Just be cautious about what you share, particularly when it comes to your identity information. This can potentially be used to impersonate you, or guess your passwords and logins
It's also very easy to reset your password, so you can do this at any time. And if your email address was changed without your consent, please get in touch with our support team.

*note: social media logins like Google or Facebook also have an added risk. If you're changing your passwords, make sure you unlink the account from these platforms first. You can always link them again straight after.

8 replies

If Deezer is concerned about my account, then why do I have to login with my account on my family members phones in order to give them access to my Deezer familyplan? Should they not have their own account which i can link to my (parent)account? Ex. Microsoft Family each member has his own email/pwd/xbox account.
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If Deezer is concerned about my account, then why do I have to login with my account on my family members phones in order to give them access to my Deezer familyplan? Should they not have their own account which i can link to my (parent)account? Ex. Microsoft Family each member has his own email/pwd/xbox account.


The Family account is 1 account only with a few profiles and It's the user's choice to give access to their family account. We understand that some users would like to have other options of login and we have already passed this feedback on to our devs.
Please vote for this idea! https://en.deezercommunity.com/got-an-idea-9/allow-multiple-logins-for-family-subscription-490 😉
I'd love to get a 2-factor login, and/or a notification whenever a login from a new device happens. Can we make that happen?
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That's a great suggestion @Rhunkul

Please vote for the idea here 😉
I have just had the same issue as the original query. I have changed my password. Can I assume that this is the end of the problem? Thanks.
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Hi there @MJS

What original query are you referring to? Please be more specific so that I can give you an accurate answer.
Hi Rudi.

My issue was that when I last accessed the App on my phone, it seemed that someone unknown to me had accessed and had been using my account. I have now changed my password. I am puzzled however as to how anyone could have cracked both my email address and password. Can you throw any light on how this happened and how it can be prevented in the future? Thank you.
Userlevel 7
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Hi @MJS unfortunately we are not able to find out how this happened. Pleas make sure you use a different password for all your accounts and make it more secure by adding a special character and a number. Should this happen again please let us know.

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